Juicy Couture

Revdex.com:At this time, I have not been contacted by Juicy Couture regarding complaint ID [redacted] as a customer from China,I bought from US for about years,I vist and have order in many business like [redacted] ,never like juicy so rude,I really can not forgive what they do Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Juicy Couture regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.THANK YOU very much to the Revdex.com for the...

assistance in this matter. Without it, nothing would have been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:At this time, I have not been contacted by Juicy Couture regarding complaint ID [redacted].     as a customer from China,I bought from US for about 3 years,I vist and have order in many business like...

[redacted],never like juicy so rude,I really can not forgive what they do Sincerely,
[redacted]

To:      [redacted]
From:
pre;"> [redacted]
Date: March **, 2014
Re:      Customer Complaint – [redacted]
We have looked into the issue that was filed by [redacted] on March **, 2014 regarding returning an international online order ([redacted]).
 
On 3/**/2014 we reached out to our ** brand specialist at eBayEnterprise to look into this customer’s order history.
 
On 3/**/14 [redacted], ** brand specialist, responded after doing some research:
·     
This order was shipped to a U.S. address. This customer then had organized freight forwarder to transport the item internationally.
·     
Juicy Couture does not recommend using freight forwarding services, as it against our policy to refund or adjust item or order prices based on damage
caused by these services. 
·     
We advised the customer that since we shipped and delivered the order to a location within the United States, that the customer would then be responsible for the return shipment back to us from outside the U.S.  
·     
The customer emailed back stating that we should pay for the express fee for refund (assuming he meant the return shipping).
On 3/**/2014 we emailed the customer letting him know we would make a one-time accommodation per customer issue and process the credit return to his original form of payment without requiring the item returned.  The customer would receive a credit confirmation email within the next day or so. 
 
It was explained that go forward, Juicy Couture is unable to make any future accommodations for freight forwarder situations and we recommend using the international shipping outlined on our site, http://www.[redacted].com/cs-international-shipping.html.
 
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Juicy Couture regarding complaint ID [redacted].Sincerely,[redacted]

Purchased Juicy Couture Gold 2 days ago. Absolute rip off! 20 minutes after use there is no fragrance at all. Much better to purchase the replica as this at least lasts throughout the day

Juicy Couture are theives. They processed my daughters stolen debit card information and sent almost $300 worth of stuff to someone. They lied to me and said they called my home number about later in the day to confirm order. They lied because noone called here. BEWARE THIS JUICY COUTURE THEY ARE MONEY HUNGRY THIEVES. THEY SHOULD BE CALLED? JUICY AS[redacted]S

Rip off by Juicy couture and their business partner borderfree.
I would like to share my sad experience about the JC customer service and how they handle the problem. I order JC pant on their website, applied the promo code of 30%, the total price after deduction was 32,71 euro ( ship internationally to Europe) when I proceed with the order, the new window pop up on the website, it was from a borderfree company, but in this window where I supose to complete my oder, the price was without any discount, on top of this high price was the shipping charges based on the amount of the high item price, and at the end the borderfree company calculate not the 30% discount but only 20%! which make the total amount higher then it was in the beginning when I was placing my order. When I contacted the JC customer service, I've got on the line Dave, he was kind enough and promised to solve the issue as soon as I will place the order and provide him the order number to refund the difference. I agreed and proceed. One day later no news from juicy couture, I decided to contact JC customer service regarding the current situation with my order and how to get the correct price. I got a rep from JC customer service, her name was Chelsey, she refused to give me her surname and kept me on hold for 40 min! the phone call from overseas of 40 min! Finally when I got connected to a superviser Ivan, who was [removed]y and arrogant the problem was not solved, insted I was adviced to cancell my order without compensating my phone costs and time which I spent on a very lousy and rude JUICY COUTURE CUSTOMER SERVICE. I don't think this is an acceptable level of customer service and I'm very disappointed. Never ever again I am gonna buy JC.

Review: I received the items about my order [redacted],but juicycouture lose to send me two clothing of this order.

I made an ORDER NO. [redacted] on 3/[redacted]/2014 at juicycouture online.It include 5 clothes and one WRISTLET,Total $370.98.

PAYMENT INFORMATION

China [redacted] Credit Card

Master: [redacted]

Exp. [redacted]

Amount: $370.98

SHIPPED TO

3[redacted] United States

SUMMARY OF CHARGES

Subtotal $370.98

Shipping $0.00

Sales Tax $0.00

Total $370.98

PRODUCTS DETAILS QTY UNIT PRICE TOTAL



LARCHMONT NYLON TECH WRISTLET

STYLE NUMBER: [redacted]

Status: Shipped

Quantity: 1

Fulfillment Date: Fri Mar [redacted] 2014

Carrier: [redacted]

Shipping Method: [redacted]

Tracking Number: [redacted]

Size: ONE SIZE

Color:

1 $88.00 $52.80

40% off Bags & Wallets



ORIGINAL JACKET IN JC LAUREL VELOUR

STYLE NUMBER: [redacted]

Status: Shipped

Quantity: 1

Fulfillment Date: Tue Mar [redacted] 2014

Carrier: [redacted]

Shipping Method: [redacted]

Tracking Number: [redacted]

Size: S

Color:

1 $138.00 $96.60

30% off Track



ORIGINAL PANT IN JC LAUREL VELOUR

STYLE NUMBER: [redacted]

Status: Shipped

Quantity: 1

Fulfillment Date: Tue Mar [redacted] 2014

Carrier: [redacted]

Shipping Method: [redacted]

Tracking Number: [redacted]

Size: S

Color:

1 $108.00 $75.60

30% off Track



FLOWER CROWN TEE

STYLE NUMBER: [redacted]

Status: Shipped

Quantity: 1

Fulfillment Date: Tue Mar [redacted] 2014

Carrier: [redacted]

Shipping Method: [redacted]

Tracking Number: [redacted]

Size: S

Color:

1 $48.00 $48.00



VELOUR BLING ORIGINAL LEG PANT

STYLE NUMBER: Status: Shipped

Quantity: 1

Fulfillment Date: Tue Mar [redacted] 2014

Carrier: [redacted]

Shipping Method: [redacted]

Tracking Number: [redacted]

Size: S

Color:

1 $44.99 $31.49

30% Off Sale Apparel



ORIGINAL JACKET IN LEAF FRAME VELOUR

STYLE NUMBER: Status: Shipped

Quantity: 1

Fulfillment Date: Fri Mar [redacted] 2014

Carrier: [redacted]

Shipping Method: [redacted]

Tracking Number: [redacted]

Size: S

Color:

1 $94.99 $66.49

30% Off Sale ApparelDesired Settlement: THEY sent to me the items In two packages.One is 1.5lbs include one VELOUR and one WRISTLET,Tracking Number is [redacted] this package is the same as the email displayed. AND THE OTHER Tracking Number: [redacted] 3 is 2.2LBS.Juicycouture said this package include 4 clothesï¼Å?but it's not trueï¼Å?i just received two clothes in this package.I have ordered several times about Juicycouture's productsï¼Å?and I know the 4 clothes is Far more than the weight of 2.2lbs.So I cal

Consumer

Response:

At this time, I have not been contacted by Juicy Couture regarding complaint ID [redacted] .Sincerely,
[redacted]

Review: Deliver package and receive package

Order Number [redacted]

Order Date: Mar *, 2014

Shipping Method: STANDARD

Shipping address: [redacted] United States

###-###-####

Credit Card

Visa: [redacted]

Exp. [redacted] my order has shipped in three packages.but I have received two packages only. the first package with tracking number [redacted] and The final package with tracking number [redacted] signed for by the same employee who is [redacted] at the third party shipping company that I have utilized.

I have not received The other package. It contained the Original Pant in Juicy Vanity Velour, size XS and in the color Sterling Blue. with tracking number [redacted] signed for by [redacted] who is not employee at the third party shipping company that I have utilized. and the tracking detail showed that the pack had been delivered to PORTLAND.however, the shipping address I provided is [redacted].

it must be the juicycouture provided the ups a wrong address that is not the shipping company adress that I have provided,or it must be the ups delivered the package to a wrong adreess.It is not wrong for the third party shipping company that I have utilized. it must be the juicycouture "s responsibility process missed the package. so juicycouture should not worm out of they responsibilities.Desired Settlement: refund

Review: I purchased a Juicy Couture Winter coat at the end of the Winter season 2013/2014. I took it out to use for this Winter and have a severe issue with the zipper, which makes the coat useless.

I cannot go back to where I purchased the coat as it was bought of of my home state while on vacation. I contacted the company via online chat and was told that they cannot do any repairs or exchanges on previous purchases due to the new owners of the company ([redacted]). This is extremely unfair to a consumer on a purchase made for $350 for a "designer" item that is made in China like all the non-designer items. One makes a purchase from a designer company in the hopes that if there are any issue(s) with the product, the company will stand behind their name and take care of it.Desired Settlement: Either repair or replacement of this coat. If neither can be done, then a refund of the $350 spent to purchase a new coat.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.THANK YOU very much to the Revdex.com for the assistance in this matter. Without it, nothing would have been resolved.

Sincerely,

Review: I placed my online order #[redacted] at January ** 2014 include 4 items.but I only got 2 pants,the other 2 jackets are missing.

I placed my online order #[redacted] at January ** 2014 include 4 items.Payment Amount is $102.46 .but I only got 2 pants,the other 2 jackets are missing.I used my Credit Card

Amex: [redacted]

on juicy couture webline MY ACCOUNT is [redacted]Desired Settlement: I think juicy must refund me $53.75 cause I didn't receive my 2 jackets.

Review: From this website http://www.[redacted].com/ bought a jacket,My order number is [redacted]. Clothes of code for S scale, clothing tags is L .So Original Jacket was with obvious quality problem.To communicate with his customer service via email at [redacted] many times ,Originally agreed to return to me, but do not bear the freight, and finally the communication said don't agree to return to me. I am disappointed for his deal with the problem .The reason why I ask to return money not me, because his clothes obvious quality problems. This Original Jacket is my friend's gift. My friend and I are very disappointed .I hope you can help me to solve this problem .Desired Settlement: I hope he can return and bear the freight. Or directly partial refund as compensation

Business

Response:

To: [redacted]

[redacted]

From: [redacted]

Date: March **, 2014

Re: Customer Complaint – [redacted]

We have looked into the issue that was filed by [redacted] on March **, 2014 regarding returning an international online order ([redacted]).

On 3/**/2014 we reached out to our ** brand specialist at eBayEnterprise to look into this customer’s order history.

On 3/**/14 [redacted], ** brand specialist, responded after doing some research:

·

This order was shipped to a U.S. address. This customer then had organized freight forwarder to transport the item internationally.

·

Juicy Couture does not recommend using freight forwarding services, as it against our policy to refund or adjust item or order prices based on damage

caused by these services.

·

We advised the customer that since we shipped and delivered the order to a location within the United States, that the customer would then be responsible for the return shipment back to us from outside the U.S.

·

The customer emailed back stating that we should pay for the express fee for refund (assuming he meant the return shipping).

On 3/**/2014 we emailed the customer letting him know we would make a one-time accommodation per customer issue and process the credit return to his original form of payment without requiring the item returned. The customer would receive a credit confirmation email within the next day or so.

It was explained that go forward, Juicy Couture is unable to make any future accommodations for freight forwarder situations and we recommend using the international shipping outlined on our site, http://www.[redacted].com/cs-international-shipping.html.

Sincerely,

Review: first the mistake the price

secondly they do not send me item when I change promote code.

third they never e-mail me they do not send me my item

I bought a pant and a jacket on the website of juicy couture on black.([redacted])

when I place my order I find the totle price is 280Chinese yuan,but not 280 US dolar.I call the juicy couture,the customer service tell me it is because my IP address,it is their fault. Then I use the 50% off promote code and order in 280US dorlar.so I paid for 280*50%=140 US $.About 2 days I find there is a new promote code 60%off,then I ask the custome service whether I can use the new code,juciy custome service tell me I can use the new code,but it need seveal bussiness days.a bout a week later I find I only have a jacket,but there is no order inclue the pant.I ask custome service ,they tell me the pant is out of stock,and the can not send it to me .I am so angry about what they do.They never send me a E-mail,and never tell me the cancle my order.

First juicy couture have a big mistake,The price in US dolar but what I saw is Chinese yuan.

secondly,when I have order,it means we have a deal,I should pay for the items,and they should send me the items.I can not accept what they said about the item out of stock. Beacuse the first call after my order I ask they change my promote code the said Yes.It means my order can be done.

I am a dad from China,I trust US law can protect customers benifit.These items are for my wife's birthady gift,the jacket and pant is a suit in one ,what they do I can not forgive .

so now I ask they send the jacket and pant to me.and the price in 280*40%=112Chinses yuan but not 112 US dolar.

I have the order inclue jacket and pant in my e-mail,and have the picture the price in Chinese yuan.and all I can provide to you.My E-mail is [redacted]

By the way what they do it is harm to US businessman's credit.Desired Settlement: First send me what I order

second charge my order in 280*40%=112 Chinese not US dorlar.Because it is their mistake

Consumer

Response:

At this time, I have not been contacted by Juicy Couture regarding complaint ID [redacted]. as a customer from China,I bought from US for about 3 years,I vist and have order in many business like [redacted],never like juicy so rude,I really can not forgive what they do Sincerely,

Review: I tried to use a gift card for $500 in the Juicy Couture boutique a couple weeks ago. The card was from 2008 but my sister in law was told they don't expire when she purchased it. The card came up deactivated. After the [redacted] made a call, she was told that the card had never been used so it was likely due to changeover in parent company that occurred in 2012. Because it was a Sunday evening, she put the $600 in merchandise on hold and told me she would call the corporate office the next day. She also kept the gift card so she would have the info. A couple days later she told me corporate would contact me and I would probably get a new gift card in the mail. She was also supposed to mail me back the original gift card but I have not received it over 10 days later. I was also told to pay for the $600 in merchandise with my own money as they could not hold it. Corporate has never contacted me, I still have not received a new gift card, phone calls to the number listed on the Juicy website have not been helpful as they say they are separate from corporate, and the stores I have visited will not give me any contact info for the corporate Juicy office. I have also sent 3 emails to the company, not one of which has been answered. A rep online said he would call me back as he had "never encountered such an issue"but never did. I can't believe the amount of time this has taken up!This is ridiculous and people buying these gift cards need to know that they are possibly "donating money" to the company as the card may be worthless and there is nobody to contact about the matter.The corporate secrecy and inaccessibility is almost sinister.To be fair, this complaint is more against the parent company more than the individual Juicy boutique. The salespeople are all very young girls who are placed in the bad position of "fronting" for the company..Desired Settlement: DesiredSettlementID: Replacement

I would like to be issued a replacement gift card for the full amount and ASAP ( the sales [redacted] did agree to credit my credit card and to let me use a replacement gift card in its place for the $600 in merchandise I had to purchase on my credit card) within 45 days, almost half of which has passed!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on Sunday December *, 2013. Expecting it to ship out the next day I patiently awaited the status to be updated. Not after 5 business days or complaints with many of the live chat reps, My order has still not shipped and they have no further reasoning other then' they are busy'. It says directly on their site, items will be shipped within 24 hours of payment being received. Well, it has now been 5 full business days and they still do not have a date for me for it to be sent out. No one has been helpful in their customer care. I have sent 3 emails this week and gotten no response. I paid for shipping because I am from Canada, while US shipping is free. I am never buying from the site EVER AGAIN.Desired Settlement: THEY NEED TO HIRE MORE STAFF & COORDINATE CANADIAN ORDERS SO I AM NOT WAITING THIS LONG FOR MY ORDER TO BE SHIPPED. IT STILL HAS TO GO THROUGH CUSTOMS, AT CHRISTMAS!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made an order at Juicy Couture online on July 2 (order# [redacted]). But the size was running small, so on 7/13 I went to a store for an exchange/return and suffered the most horrible experience.Walking into this store, I greeted a sales assistant behind the counter with a smile, and I asked if the store carried larger sizes of the clothes for an exchange. The sales assistants barely looked at the clothes I passed to her, and said no larger sizes. I asked if she can help with a return then and passed her my receipt as well. She put my clothes and receipt aside, and said "I will help you later". Then she started to fold a pile of clothes on the counter, and I was standing in front of the counter watching her folding clothes and ignoring me. I don't understand why suddenly she decided she urgently needed to fold those clothes at that moment. She made me wait for 10 mins by watching her folding clothes piece by piece. Then another customer approached the counter and wanted to make a purchase, this sales assistant immediately put aside the piece of clothes she folded halfway, and helped that customer check out right away. I was shocked by this sales assistant's behavior, but still waited patiently and quietly. While this sales assistant was helping that customer check out, there was another sales assistant stopping by the counter and her name is [redacted]. The first sales assistant told [redacted] to help me with my return, but [redacted] gave me a glance and walked away. I watched her wondering in the store doing nothing, and with another 5 mins delay [redacted] finally came back to behind the counter. With no greeting/no facial expression, [redacted] yelled at me "your credit card?" and it was the only sentence/words [redacted] ever said to me for the entire return process. Next she only used body language to communicate with me, e.g., she threw a pen out without saying anything, and I signed. Finally she completed the return all in silence, and threw out my receipt and credit card rudely, and walked away.Desired Settlement: 1. Investigate this issue and I expect an explanation and an apology for this horrible customer experience I suffered.2. About these two sales assistants, please stop them from bullying any more customers. Unless they had any specific reasons that they had to deliver such poor services at work, I recommended they improve their job specific skills before they are qualified to work in customer service industry. I don't want to see them in that Juicy Store for my future shopping experience.

Consumer

Response:

Revdex.com, thanks for getting back to me. I was not asking Revdex.com to investigate, but I want Juciy Couture to investigate this poor customer experience.