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Julep Nail Parlor

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Julep Nail Parlor Reviews (7)

We understand that Ms [redacted] has contacted the Revdex.com regarding the cancellation of her account in September 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $for the first orderThis is the first box into a Monthly Maven subscriptionWhen purchasing the first box, the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms [redacted] reached out to us via phone on September 28th, 2015, many days past the cancellation cut off date of the 24thThe subscription that was purchased was successfully cancelled as of this date and an email confirmation was sentWe have followed up with the customer via email in order to bring this to a satisfactory resolutionIf we can be of any further assistance, please feel free to contact us at ***@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:am to 5:pm PST and Saturday from 9:am to 5:pm PST

We understand that Ms*** has reached out to the Revdex.com in regards to her Parlor Club Membership with our University District ParlorWe completely understand the frustration this experience has caused and this is not the image and customer service that Julep strives to give
At this time, we have
put in a request to have the $refunded on 4/back to the original form of payment and this may take 2-business days to appearWe do see that Ms*** was in contact with our previous Parlor Support Coordinator and that there was a miscommunication on our behalf in regards to cancelling her membership with usWe have followed up with Ms*** via email and phone to address additional resolutions to this experience.
If we can be of any further assistance, please feel free to contact us at [email protected], or call our current Parlor Support Coordinator at 1-877-585-*** ** Parlor Support hours are Monday through Friday from am to 4pm PSTAs of May 1st this will change to 12pm to 4pm PST

We understand that Ms*** has stated that she was not satisfied with the resolution providedWe reached out to her on September 29th and stated we were issuing a refund for the $that was billed to her accountWe did not receive a response in regards to the resolutionIf you have any further questions or concerns, please reach out to us at*** and we will be happy to help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We understand that Ms. [redacted] has contacted the Revdex.com regarding the cancellation of her account in September 2015.Many of our customers purchase the Welcome Box, paying a shipping charge of $2.99 for the first order. This is the first box into a Monthly Maven subscription. When purchasing the first...

box, the customer is taken through the steps to activate a subscription account prior to check out.We see that Ms. [redacted] reached out to us via phone on September 28th, 2015, many days past the cancellation cut off date of the 24th. The subscription that was purchased was successfully cancelled as of this date and an email confirmation was sent. We have followed up with the customer via email in order to bring this to a satisfactory resolution. If we can be of any further assistance, please feel free to contact us at [redacted]@julep.com, or call Customer Service at [redacted] Customer Service hours are Monday through Friday from 6:00 am to 5:00 pm PST and Saturday from 9:00 am to 5:00 pm PST.

[redacted],
Our sincerest apologies that you were told you could not use your accumulated membership services while on hold with us.  According to our records though, you have been able to come in on 4/9/16 and 5/11/16 to redeem those so you no longer have any un-used paid services with us. ...

You are still on a membership "hold".  If you would like to re-activate your membership with us, please don't hesitate to reach out to us at [email protected] and we would be happy to assist you.  If you have any other questions or concerns we would also be happy to help you.  We look forward to welcoming you back to the parlor soon.
Thank you,
Amy

Complaint: [redacted]I am rejecting this response because: you lie! I cancelled on the 29th and you still sent me a box on the 30 th.  I had already cancelled and you charged my card 5 days prior to sending shipment and sent the shipment anyways!  I had 30 days to cancel and u gave me 2 weeks then started charging my card! Sincerely,[redacted]

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Address: 1427 5th Ave, Seattle, Washington, United States, 98101-2313

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