Julia Hart Productions

Hi [redacted] ! I am so sorry about the unfortunate event that occurred on your daughter's wedding dayAs I informed you before, I was told minutes before the ceremony that I had to stand in very certain spots and that if I moved to where I needed to stand to capture the shot of her coming down the isle, that the ceremony would be abruptly stoppedOf course I wanted to tell the bride, my client, to see what I could do, but the ceremony started before I could make any decisions or converse with ***Again, I was informed of these rules minutes before the ceremony began and I had no idea what to do, also because this was one of my first times recording a wedding I hoped for the bestWe unfortunately did miss the shot of [redacted] coming down the isle with her father and for that I am deeply sorry and feel horribly that it is a moment that was missedI think about it often and I hope it never happens again for a clientThe part about me mentioning the contract in our emails simply was me informing you that in my recently updated contract I have a section stating that if events occur or rules pop up that I was not informed of that it it not my fault if a shot is missedBecause unfortunately sometimes it does happen! As for the other complaints of the footage, what was given to the couple was what was ordered and payed forThey purchased a Silver package that was a long linear montage, ceremony coverage, & reception formalitiesWhich my clients, [redacted] & [redacted] , received ALL of this footageIf the complaint is that the footage is too short - I ensure you that I fully inform EACH of my clients that the footage that they receive is of the events that occurI can not make up footage, I can not make a speech longer, I can not make the father daughter dance longer, etcAlso the couple did not request extra footage such as raw dancing or a congratulations segmentWhat they requested is exactly what they receivedI do want to make this better, but unfortunately I can not do that by providing you more footage because it was not agreed upon per the contractI believe I have been extremely compassionate and caring about this entire situationI called you and spoke with you on the phone for about a half an hour when you were very upset about the missing isle shotI searched through the footage for hours in hopes to send you more, but there was nothing more I could send you because I sent nearly everything that we shot and [redacted] & [redacted] did NOT request any extra footage, which I would have gladly shot on the day of if I knew they wanted it! I am willing to offer your family a free Holiday Photo SessionUnfortunately I can not give you a refund you because the service was already provided along with the final productMany hours and care went into all of the work I provided, including the 8+ hour work day for workersAgain I am so truly sorry that this happened, I am upset with myself for not being able to capture this momentI hope that you can forgive me for this incident and understand that at this time I was very new to videoing and especially in a Catholic church with rules I was unaware ofThank you for your time & God bless!

Hi [redacted],The photo session is COMPLETELY free of charge. It is a 1 hour session to be shot outdoors at the location of your choosing (I can suggest some awesome locations if you like). I provide you a USB of all the photos for you to have within a week of shooting. No water-mark, no extra charge for photos, USB, or the rights. This can be a family session OR a session for just you and your husband. Feel free to call or email me to set up a date and time if you would like to use this offer! Thank you!!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Hi [redacted]! I am so sorry about the unfortunate event that occurred on your daughter's wedding day. As I informed you before, I was told minutes before the ceremony that I had to stand in very certain spots and that if I moved to where I needed to stand to capture the shot of her coming down the...

isle, that the ceremony would be abruptly stopped. Of course I wanted to tell the bride, my client, to see what I could do, but the ceremony started before I could make any decisions or converse with [redacted]. Again, I was informed of these rules minutes before the ceremony began and I had no idea what to do, also because this was one of my first times recording a wedding I hoped for the best. We unfortunately did miss the shot of [redacted] coming down the isle with her father and for that I am deeply sorry and feel horribly that it is a moment that was missed. I think about it often and I hope it never happens again for a client. The part about me mentioning the contract in our emails simply was me informing you that in my recently updated contract I have a section stating that if events occur or rules pop up that I was not informed of that it it not my fault if a shot is missed. Because unfortunately sometimes it does happen!  As for the other complaints of the footage, what was given to the couple was what was ordered and payed for. They purchased a Silver package that was a long linear montage, ceremony coverage, & reception formalities. Which my clients, [redacted] & [redacted], received ALL of this footage. If the complaint is that the footage is too short - I ensure you that I fully inform EACH of my clients that the footage that they receive is of the events that occur. I can not make up footage, I can not make a speech longer, I can not make the father daughter dance longer, etc. Also the couple did not request extra footage such as raw dancing or a congratulations segment. What they requested is exactly what they received. I do want to make this better, but unfortunately I can not do that by providing you more footage because it was not agreed upon per the contract. I believe I have been extremely compassionate and caring about this entire situation. I called you and spoke with you on the phone for about a half an hour when you were very upset about the missing isle shot. I searched through the footage for hours in hopes to send you more, but there was nothing more I could send you because I sent nearly everything that we shot and [redacted] & [redacted] did NOT request any extra footage, which I would have gladly shot on the day of if I knew they wanted it! I am willing to offer your family a free Holiday Photo Session. Unfortunately I can not give you a refund you because the service was already provided along with the final product. Many hours and care went into all of the work I provided, including the 8+ hour work day for 2 workers. Again I am so truly sorry that this happened, I am upset with myself for not being able to capture this moment. I hope that you can forgive me for this incident and understand that at this time I was very new to videoing and especially in a Catholic church with rules I was unaware of. Thank you for your time & God bless!