Julian's Auto Sales LLC

Complaint: [redacted] I am rejecting this response because:I am not completely rejecting the response, however, in my defense, there were other places I could have purchased my vehicle from and gotten approvedThe reason I went to [redacted] was because my neighbor had purchased a vehicle from them and had a good reference, so I trusted them and purchased a vehicle there,which by the way was not the vehicle I was originally interested inI was specifically told by [redacted] the salesman, in front of two witnesses that the remote WOULD BE fixed when I picked the vehicle up, so maybe the salesman and the owner should have a better communicationAs far as the rental vehicle goes, my warranty does include a car rental, however, I was told by [redacted] after the fact that because he did not contact the warranty company about the issue with my car prior to me renting a loaner, it was not coveredSo be itI have asked several times about receipts and was given an attitude, as well as any paperwork done on the vehicleI was told the day I test drove it in front of my two witnesses that the windshield was replaced, the brakes would be fixed, and it had gone through emissionsWhy I cannot have copies of this because it is not on the [redacted] report I had purchased, is beyond meI will never step foot on the grounds of this garageI would like my receipts for all the work done on my vehicle to be mailed to me at my home address,which they have on fileOnce I receive them through the mail I will consider this a closed caseIf I do not receive the requested paperwork, I will then contact the [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It is informationThere was no discussion about reducing the price of the vehicle due to the Bluetooth radioAs I stated in my original complaint I was told the vehicle was already equipped with BluetoothJulian himself said "its a all the newer modes have Bluetooth"It wasn't until after I completed the purchase and signed all the papers that I discovered there was no bluetoothI went back to the dealer to have headligths put in since the car was sold with none & that's when I told Julian the car also had no bluetooth as he said it didHe seemed surprised it didn't have bluetooth & said he thought it did like he said " its a all the newer models have bluetooth"He didn't offer to address my concernThe online specs at the time I purchased said the car had bluetoothThe ones attached in the businesses response say [redacted] PlayerThe dealer could've altered the specs since they provide them originally There's no [redacted] player either Sincerely, [redacted]

[redacted] claim is erroneous and slanderYes, a warranty was sold and cancelledBoth [redacted] and I did not realize that at the time of purchase a warranty should not be soldWhen it became apparent we refunded her all the money that she paid for the warrantyThe warranty company deducted money for administration and for the diagnosis on her car but we refunded her the full amount of $because it was the right thing to doWe wanted to try to help her, but when her mother who had nothing to do with this deal, came at us in a belligerent manner pretending to be an uncover agent by secretly recording conversations, and camping out at our dealership like it was a sixties sit-in, we just took care of our legal responsibility and gave her all the money backNothing was done in an improper manner obviously no one wants to give back moneyNothing was done maliciously, as why would anyone sell a warranty for a [redacted] with 127,miles on it for an additional five years and 100,miles and hoping to get future service work out of it, if it was not validIt is an unfortunate situation and we wish [redacted] the best

Complaint: [redacted] I am rejecting this response because:it simply is not trueDoes this mean he just gets to steal my car? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] This statement is unbelievable First ...Julians is the business that sold the warranty that wasnt valid...Julians sold the warranty on the car with mileage and the intake knowing that it wasnt validJulians should as a business stand behind the car and the warranty and in your own statement your are saying that the car shouldnt have had the warranty but you sold itI am glad the conversations were taped and Mrs [redacted] manner was calm and business likeIt is perfectly legal And a business always keeps it word once its statedWhat business would talk about a person in that manner ? Especially after a young hard working girl trusted them to do whats right? And the person at the business at the time was in the wrong not [redacted] momA warranty can not be sold on a car with an intake and it wasAs stated would other warranty be sold on modified cars, if they want themAnd we should have brought it to Julians, you know how to deal with the warranty companies not some two bit repair shopHow would you have dealt with it when it already had the intake? It was already a bad warranty? And you already knew it Glad my mom had my brother on the phone that dayand glad you do nothing but put people down do whats right....no whats wrong If you shake hands and say one thing and do another...thats your reputation.....treat it well

The warranty was voided, therefore all the money was refundedThe car was "as is" and all the money and more that was owed for the warranty was paidIt is unbelievable that my time is being wasted with this, and if we want to talk about recorded conversations, then what about *** mom *** threatening me with the *** ***? Maybe you guys forgot about that?

In response to the customer complaint, the customer purchased the vehicle with a factory radio as listed on our websiteThere is no Bluetooth in the vehicleThe customer mentioned that she would like Bluetooth and since the vehicle did not come Bluetooth equipped we gave her a discount from the
list price 0f $12,to $12,giving her $to purchase her own after market Bluetooth if she so desiredThe customer signed the Retail Purchase Order for Motor Vehicle which clearly indicated that there were no "written promises made to customer"She acknowledged this with her signature
Please see the attached website listing and the Retail Purchase Order for Motor Vehicle

*** claim is erroneous and slanderYes, a warranty was sold and cancelledBoth *** and I did not realize that at the time of purchase a warranty should not be soldWhen it became apparent we refunded her all the money that she paid for the warrantyThe warranty company deducted money for
administration and for the diagnosis on her car but we refunded her the full amount of $2000.00 because it was the right thing to doWe wanted to try to help her, but when her mother who had nothing to do with this deal, came at us in a belligerent manner pretending to be an uncover agent by secretly recording conversations, and camping out at our dealership like it was a sixties sit-in, we just took care of our legal responsibility and gave her all the money backNothing was done in an improper manner obviously no one wants to give back moneyNothing was done maliciously, as why would anyone sell a warranty for a ** with 127,miles on it for an additional five years and 100,miles and hoping to get future service work out of it, if it was not validIt is an unfortunate situation and we wish *** the best

Complaint: ***
I am rejecting this response because:it simply is not trueDoes this mean he just gets to steal my car?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** This statement is unbelievable ...First ...Julians is the business that sold the warranty that wasnt valid...Julians sold the warranty on the car with mileage and the intake knowing that it wasnt validJulians should as a business stand behind the car and the warranty and in your own statement your are saying that the car shouldnt have had the warranty but you sold itI am glad the conversations were taped and Mrs *** manner was calm and business likeIt is perfectly legal And a business always keeps it word once its statedWhat business would talk about a person in that manner ? Especially after a young hard working girl trusted them to do whats right? And the person at the business at the time was in the wrong not *** momA warranty can not be sold on a car with an intake and it wasAs stated would other warranty be sold on modified cars, if they want themAnd we should have brought it to Julians, you know how to deal with the warranty companies not some two bit repair shopHow would you have dealt with it when it already had the intake? It was already a bad warranty? And you already knew it..... Glad my mom had my brother on the phone that dayand glad you do nothing but put people down do whats right....no whats wrong.... If you shake hands and say one thing and do another...thats your reputation.....treat it well

Dear Revdex.com, we are sorry that *** *** did not find that we lived up to our high standardsShe has many complaints and let me try to deal with each one accordinglyFirst regarding a keyObviously, she had a key if she was driving a carWhat she must be referring to is a remote for the locks
That is something that is extra and not required or a safety concernNext regarding the length of her waitWe are a busy shop and try to accommodate everyone, and always do our bestShe was not eligible for a rental vehicle because it did take a few days but the warranty contract clearly states that rental reimbursement is only applicable when a job books out under ALLDATA for more than six hours of labor for the first day and four hours for each additional day and scheduling or waiting for parts does not countNext her defamation of our character in her complaint is irrelevantWe in fact lost money on her vehicle and did her a favor in getting her a car loan when no one else wouldHer claims regarding our actions regarding her warranty are baseless, and if she was willing to pay and be patient it would never have come upShe wanted her car always yesterday and often we did not have her paperwork ready and warranty claim ready, so as to expedite things and make her happy we let her take her vehicle, and told her we would do the paperwork laterAt no time was there any deliberate thoughts of defrauding the warranty company, the only thought was making *** happyAs far as receipts are concerned, I would be happy to provide them any time she wants to come by and regarding the emissions she can feel free to go to *** and print it out, or read the *** website which will go into further detail that her car could not have been registered without emissions, and that they will notify her when it's due, therefore she is all setBack to her disputed amount in summation, we do not owe her $for rental reimbursement as the job did not qualify, and regarding the key we never promised her anything because if we had it would be in writing and it is not a safety issue that we have a legal responsibility forThank you, *** ***

Complaint: ***
I am rejecting this response because:
I am not completely rejecting the response, however, in my defense, there were other places I could have purchased my vehicle from and gotten approvedThe reason I went to *** was because my neighbor had purchased a vehicle from them and had a good reference, so I trusted them and purchased a vehicle there,which by the way was not the vehicle I was originally interested inI was specifically told by *** the salesman, in front of two witnesses that the remote WOULD BE fixed when I picked the vehicle up, so maybe the salesman and the owner should have a better communicationAs far as the rental vehicle goes, my warranty does include a car rental, however, I was told by *** after the fact that because he did not contact the warranty company about the issue with my car prior to me renting a loaner, it was not coveredSo be itI have asked several times about receipts and was given an attitude, as well as any paperwork done on the vehicleI was told the day I test drove it in front of my two witnesses that the windshield was replaced, the brakes would be fixed, and it had gone through emissionsWhy I cannot have copies of this because it is not on the *** report I had purchased, is beyond meI will never step foot on the grounds of this garageI would like my receipts for all the work done on my vehicle to be mailed to me at my home address,which they have on fileOnce I receive them through the mail I will consider this a closed caseIf I do not receive the requested paperwork, I will then contact the *** ** *** ***
Sincerely,
*** ***

This claim is a complete fabricationShe left the car on our lot for over six months hoping we would sell it and get her out of her loan, and we did promise her some money and in fact gave her and her husband $after the car was paid offHer thinking that we sold this car for $is insane
We sold the car for $9990, then the payoff for her car was $6713.32, plus we had to put tires on the car for $480.00, plus we had to replace a wheel hub for $plus we had to pay shipping costs for documents at $36.90, plus pay a commission for $100, and than we lost $on the trade in vehicleTherefore, we showed a profit of $on this vehicle, so giving them $was more than fair, and by no means shady or improper

Complaint: ***
I am rejecting this response because:
It is informationThere was no discussion about reducing the price of the vehicle due to the Bluetooth radioAs I stated in my original complaint I was told the vehicle was already equipped with BluetoothJulian himself said "its a all the newer modes have Bluetooth"It wasn't until after I completed the purchase and signed all the papers that I discovered there was no bluetoothI went back to the dealer to have headligths put in since the car was sold with none & that's when I told Julian the car also had no bluetooth as he said it didHe seemed surprised it didn't have bluetooth & said he thought it did like he said " its a all the newer models have bluetooth"He didn't offer to address my concernThe online specs at the time I purchased said the car had bluetoothThe ones attached in the businesses response say *** PlayerThe dealer could've altered the specs since they provide them originally There's no *** player either.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am not completely rejecting the response, however, in my defense, there were other places I could have purchased my vehicle from and gotten approvedThe reason I went to *** was because my neighbor had purchased a vehicle from them and had a good reference, so I trusted them and purchased a vehicle there,which by the way was not the vehicle I was originally interested inI was specifically told by *** the salesman, in front of two witnesses that the remote WOULD BE fixed when I picked the vehicle up, so maybe the salesman and the owner should have a better communicationAs far as the rental vehicle goes, my warranty does include a car rental, however, I was told by *** after the fact that because he did not contact the warranty company about the issue with my car prior to me renting a loaner, it was not coveredSo be itI have asked several times about receipts and was given an attitude, as well as any paperwork done on the vehicleI was told the day I test drove it in front of my two witnesses that the windshield was replaced, the brakes would be fixed, and it had gone through emissionsWhy I cannot have copies of this because it is not on the *** report I had purchased, is beyond meI will never step foot on the grounds of this garageI would like my receipts for all the work done on my vehicle to be mailed to me at my home address,which they have on fileOnce I receive them through the mail I will consider this a closed caseIf I do not receive the requested paperwork, I will then contact the *** ** *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
This statement is unbelievable First ...Julians is the business that sold the warranty that wasnt valid...Julians sold the warranty on the car with mileage and the intake knowing that it wasnt validJulians should as a business stand behind the car and the warranty and in your own statement your are saying that the car shouldnt have had the warranty but you sold itI am glad the conversations were taped and Mrs *** manner was calm and business likeIt is perfectly legal And a business always keeps it word once its statedWhat business would talk about a person in that manner ? Especially after a young hard working girl trusted them to do whats right?
And the person at the business at the time was in the wrong not *** momA warranty can not be sold on a car with an intake and it wasAs stated would other warranty be sold on modified cars, if they want themAnd we should have brought it to Julians, you know how to deal with the warranty companies not some two bit repair shopHow would you have dealt with it when it already had the intake? It was already a bad warranty? And you already knew it.....
Glad my mom had my brother on the phone that dayand glad you do nothing but put people down do whats right....no whats wrong....
If you shake hands and say one thing and do another...thats your reputation.....treat it well

Complaint: ***
I am rejecting this response because:It is informationThere was no discussion about reducing the price of the vehicle due to the Bluetooth radioAs I stated in my original complaint I was told the vehicle was already equipped with BluetoothJulian himself said "its a all the newer modes have Bluetooth"It wasn't until after I completed the purchase and signed all the papers that I discovered there was no bluetoothI went back to the dealer to have headligths put in since the car was sold with none & that's when I told Julian the car also had no bluetooth as he said it didHe seemed surprised it didn't have bluetooth & said he thought it did like he said " its a all the newer models have bluetooth"He didn't offer to address my concernThe online specs at the time I purchased said the car had bluetoothThe ones attached in the businesses response say *** PlayerThe dealer could've altered the specs since they provide them originally There's no *** player either.
Sincerely,
*** ***