Julie Flasar Healthmarkets Insurance Agent

Good afternoon.  The customer and I spoke via email and she was assured her refund would be processed asap.  Bright Bay originally sent a check on 10/**/15 # [redacted] which the customer stated she never received.  My accounting office verified the check was never cashed, so a new check...

was issued.  I spoke with Justin over the phone this past Monday and told her to stop in to pick up another check in person.  Monday evening we met for the first time and I apologized for the delay and the confusion on getting her this refund.  Bright Bay Mazda has been doing business for over 57 years and we are not the type of Company to retain a customers deposit if they should choose to cancel.  I believe we left off on good terms and told her to call me in the future if she needs help with anything.  Thank you - Kevin L[redacted] - General Manager - Bright Bay Mazda