Julie's Custom Upholstery

Complaint: ***
I wanted to inform you that the business returned my chair.
Thre is an element of this that I didnt have room for in the originanl complaint The business attempted to charge me $for her "time" after the fact, since I decided to not do business with her
She gave a bid, took my property, increased the bid and when I declined to do business with her she said she wouldnt give the chair back unless I now paid herDo I need to file a new complaint for that or would you be able to relay to her that it is something she cannot do? It is my undertanding that she has done this in the past and there has been a successful lawsuit agaisnt her In that case, I heard that she had completed the work and then increased the price when the customers went to pick it up - when they wouldnt pay it she withheld the furniture
Please advise.Sincerely,*** ***

Yes I had a vary terrible experiance just recently with a cliantShe was really out of line.I can explainI gave a estimate that she tried to hold me to prior to comfirmation of the fabric also I told her some of the fabrics were in a higher price bracket and those were the ones she chooseAlso she never returned the samples she got from me.She just didn't like the price and thought she could hold me to a approx.cost.she also added more detail which took more fabric and laborRegards julie

Complaint: ***I am rejecting this response because: That is not an accurate description of what occurred As previously laid out - I chose approx fabrics, based on those choices I was given the estimate I showed the business photos of the furniture at the fist meeting and the second meeting was in my home, where she saw the furniture and we verified the last fabrics and the way the chairs were to be finished I was given an estimate at the original meeting of $for all the pieces And in my home, I was told it could vary up to $which I agreed to and allowed her to take one of the pieces Once I picked the final fabrics, I was asked for a deposit of approx $for half the balance owed on pieces SO it went from a max of $for pieces to $for pieces THEN she refused to return my furniture unless I paid her $ It should be noted all of the first transaction was in the presence of a third party who can verify what I am sayingFurthermore, I have text messages from the business wherein she refuses to return my chair unless I pay her $ This is not the first time a customer has had issues with her on this exact same issue of giving a price, then upping it and refusing to honor the bid and/or return the furniture It is nothing short of deceptiveFinally, I have since dealt with other upholstery businesses and the "upgrades" she attempts to claim are the reason for the price increase are standard for upholstering and the fabric price does not take the chairs in to the realm she was attempting to chargeShe can sure charge what she wants, but she cannot give a bid that falls within industry standards and THEN up that price based on representations. Sincerely,*** ***