Julie's

Customer was walking on tiles that were being installed an we were installing them causing the bond to break on them, when we advised him not to walk on the tiles, he told us that he needed to walk on the tiles because he had to walk his dog.Customer never followed through with our contract by not paying it in full when job was completed, therefore he has breached our contractTil this day there is still an outstanding balance dueI never discussed any warranty concerns with customerOn the day we completed our job at the customers residence , he told me that he had movers coming over in a couple of days I advised him it would not be a good idea because the setting material we use would not cure for at least another week, so against my advice , customer had his movers move in his furnitureso I feel I should not do any repairs to his floor due to his negligence and I should not have to warranty a job that the signed contract was breached by the customer that clearly states the payment was due at completionThe customer also disputed the charges on his credit card made to my business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have read the information to come and finish the tile and see that August is on a Sunday which we will be at church at that time, 12:sharp would be a better time for us Upon arriving please have every piece of material needed to complete the work that needs to be done The tile at this point is starting to loosen and want to fall off again Please respond back to me as soon as possible [redacted] ***

Customer was informed that the tile she was going to use was discontinued and that it was going to take a while to track down, she agreed it would take a while and proceeded with the jobI was able to track down boxes of tile north of San Antonio, Texas and delivered them to her house, which cost a total of $for the tile expenses and deliveryThese boxes are at her residence already, I have tried to track down an additional for the completion of her job with no luckThe company that makes the tile informed me if they get enough calls for it they will put it back in production in a few monthsIf the customer does not want to wait any longer I will gladly send her the unused portion of her deposit of $At this point that is all I can do, for the reason we do not have enough tile to do her job and fulfill our contract

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am only writing I accept this, because the last time when I said I did not accept it, I had the case closed on me and said I refused this man's offer to pay me The man offered way back in July or August of this year to pay me, and he has never done it So, I wanted this time to say I accepted it, so I would at least get the $ he says is all he owes me in lieu of the fact that I won't get anything, if I say I do not accept this I really wish you would read this at the Revdex.com and try and understand I will also attach a copy of the check I gave him as well as his contract.Well, the tile repairman does not state here how much he will make the cashier's check for, and I believe it should be in excess of over $2,000+ no matter what he has said He has nothing to back up what he has said, and while I have no receipts from him, which I asked for when he put the boxes of tile on the side of my house, I have none provided by him I called Home Depot to ask them how much each box of this tile cost, since that was where he purchased them, and they said it was $21/ per box I had boxes there, so that comes up to $1,worth of tile I gave him a check for $ I do not think that boxes of tile @ $/ per box equals up to the sum total of $ I am very sorry that he spent some money going and trying to get a tile, that I told him in the first place, not the other way around, was discontinued When I told him that it was discontinued at first, his response was, "Just because a tile is discontinued doesn't mean you still can't get it !" He told me the next day he found my tile, and I took that to mean he had what I needed, so I allowed him to come and present me with the contract in which I signed, and then gave him a check for $ I gave him the check on January 8th 2015, and I never saw him again till March 30th I made a mistake during the first complaint I wrote stating that he only owed me $3025, but when it comes down to it, he really owes me $3, I tried to correct that error, but I was unable to change this after I sent it and realized my mistake I would be willing to give the man credit for a couple of tanks of gas to go to San Antonio, which is where he said he picked this tile up, but I truly think he is wrong to say that boxes of tile @$/ box equals up to over $3,+ He said he got it at Home Depot the day he dropped it off at the house I asked for a receipt and this man has been full of excuses since day one Oh, he said he did not have it with him but will get it to me Yeah, I am still waiting and this is almost mos later.It is sad, because I actually thought I had found a good contractor , but now, I really do not see how he can maintain an A or A- rating with the Revdex.com, when he does things like thisHe hasn't done one bit of work at my house Just brought the tiles and put them on the side of the house and leave I believe that I would like to see what he really owes me, or he should produce the receipts that show me what it cost him to go up there near San Antonio, pick up boxes of tile, and how much they cost per box He should have done that from the very beginning, but never have I had anything concrete from him except a contract, and he has had my check for $since January 8, I do feel that $is a little steep a price for a man to take for not doing any work whatsoever at a customer's home He took my $and provided me with $1029, and after that, maybe rode up to San Antonio, or a little above there, and came home with the boxes Even you all would have a hard time believing that boxes of a discontinued tile cost $3271, and according to where he got them, it was only $Quite frankly, I am very tired of dealing with this and it is quite convenient that his home got robbed or broken into just when he needed to provide me with the receipts, and the fact that he did not present me with them in the beginning should tell him I am on to him, and tell you that something is not right If I were a business person, I would have hung onto all the receipts I had accumulated during this purchase and travel in my vehicle to where I went and purchased the tile, because I would have wanted to have made darned sure I was reimbursed for every penny I spent while on the job doing this for the customer I believe any good businessman would have done so

I will give her a cashiers check, but the receipts I no longer have my house was broke into and trashed on August and had to toss a lot of records due to the mess left behind by intruders

I will give her a cashiers check, but the receipts I no longer have my house was broke into and trashed on August and had to toss a lot of records due to the mess left behind by intruders

Complaint: ***
I am rejecting this response because:I am rejecting this response because: now I not only want my $back, but I have decided I want it in the form of a money order, instead of just a personal or business check I have also decided that I want the receipts for the tile showing the exact cost of the tile as well as your traveling expenses, (ie:) : receipts for your gasoline, since you found the tile up north of San Antonio and had to travel there to get it, plus an accounting of the dates and times you went there and the amount of time you spent on the entire trip I need to see all of these items showing that I am only due $Out of my original $I gave you on January 8, If you follow through with these things, then I will let it drop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I have read the information to come and finish the tile and see that August is on a Sunday which we will be at church at that time, 12:sharp would be a better time for us. Upon arriving please have every piece of material needed to complete the work that needs to be done. The tile at this point is starting to loosen and want to fall off again. Please respond back to me as soon as possible.
*** ***

We went out to do the repair, some of the tile pieces broke, so we had to reorder them took about a week and a half to get themMy schedule is weeks behind on the jobswe can schedule to do the repair on August 23rd at about am, that is the best I can doSorry but every day til then is
scheduledRegards

Complaint: ***
I am rejecting this response because:I filed a complaint with the Revdex.com on July 14, Tried to get it arbitrated*** said he had spent all but $of my original $that he collected from me prior to starting the job as a depositSaid he had to have thatOk, well, at the end of the case closed through this arbitration thing we had going, I agreed that I no longer wished to wait for him, which he said, in the response back to my complaint, that he would gladly refund my $I agreed with that, and said, " yes, I no longer wish to wait, and yes, I would like to have my $925.00, and I would be looking forward to seeing it soon" I even said, " Thank you ***, and have good day." Well that has been well over a month ago, and I have not heard word one from him, neither by telephone nor postal mail, email, nor has he attempted to show up at my door with the $I guess people think I am supposed to be calling him or seeking him out for this refund, but I, personally, do not feel this wayI would like to see this money by check or cash, either in the mail within one week of this date or personally at my door within the same time frameI feel that I have been more than patient with this man, and I have also found a place online that sells this exact tile for a fraction of what Home Depot sells it, and if he had wanted to help me, he could have searched harder, if at all, and he would have found the tile needed to complete my project, and could have done so in a timely mannerSo, I would really like to have my $ASAPIf you think I am kidding about this statement of his, all you need do is go back and look at his response to me when I thought and you said that the case was closedThank you ! I would like to have my $that *** said he would gladly return if I no longer wished to wait for him to complete this project that has been contracted on since, January 8, and it is now months since, due to him not being able to find the tile
Regards,
*** ***

I stand by my first response

Sorry for the inconvenience but my email and computer got hacked , I will mail your check out asapOnce again sorry

Customer was informed that the tile she was going to use was discontinued and that it was going to take a while to track down, she agreed it would take a while and proceeded with the jobI was able to track down boxes of tile north of San Antonio, Texas and delivered them to her house, which
cost a total of $for the tile expenses and deliveryThese boxes are at her residence already, I have tried to track down an additional for the completion of her job with no luckThe company that makes the tile informed me if they get enough calls for it they will put it back in production in a few monthsIf the customer does not want to wait any longer I will gladly send her the unused portion of her deposit of $At this point that is all I can do, for the reason we do not have enough tile to do her job and fulfill our contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in that I appreciate your willingness to refund my $from my deposit. I no longer wish to wait, and I will be looking for the $to come soon. Have a wonderful day, *** !
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Contractors response is inaccurate. We were told that the tile glue would cure within hours and not to walk on it for that period. We did NOT walk on any curing tile during that period. We did not walk on any tile that the installation crew did not walk on first or give us an OK to walk on. Corridors without tile were left during the cure process to allow us access to the outside as promised by the contractor. Corridors were done the next day. Total job consisted of rooms and stairs. The only room we have (currently) had issues with is the last room completes, the kitchen that has no furniture.During the moving process, we traveled day to NTexas where spent days prepping for the move, day to move back and another day to move in. This should not have caused any problemsNothing was moved into or onto the area(s) where the issues currently exist.A small final payment, to ensure agreed to repairs were completed, was withheld and would have been paid, as agreed, when the contractor came to do repairs as promised. As stated, many attempts were made to contact the contractor and no calls were answered or messages returned. We also did not receive a material receipt showing the total cost of the material we paid for up front. This was requested and contractor did not supply. We do not know the true total cost of the job because material affected the total cost.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I am only writing I accept this, because the last time when I said I did not accept it, I had the case closed on me and said I refused this man's offer to pay me. The man offered way back in July or August of this year to pay me, and he has never done it. So, I wanted this time to say I accepted it, so I would at least get the $925. he says is all he owes me in lieu of the fact that I won't get anything, if I say I do not accept this. I really wish you would read this at the Revdex.com and try and understand. I will also attach a copy of the check I gave him as well as his contract.Well, the tile repairman does not state here how much he will make the cashier's check for, and I believe it should be in excess of over $2,000+ no matter what he has said. He has nothing to back up what he has said, and while I have no receipts from him, which I asked for when he put the boxes of tile on the side of my house, I have none provided by him. I called Home Depot to ask them how much each box of this tile cost, since that was where he purchased them, and they said it was $21/ per box. I had boxes there, so that comes up to $1,worth of tile. I gave him a check for $4300. I do not think that boxes of tile @ $/ per box equals up to the sum total of $925. I am very sorry that he spent some money going and trying to get a tile, that I told him in the first place, not the other way around, was discontinued. When I told him that it was discontinued at first, his response was, "Just because a tile is discontinued doesn't mean you still can't get it !" He told me the next day he found my tile, and I took that to mean he had what I needed, so I allowed him to come and present me with the contract in which I signed, and then gave him a check for $4300. I gave him the check on January 8th 2015, and I never saw him again till March 30th 2015. I made a mistake during the first complaint I wrote stating that he only owed me $3025, but when it comes down to it, he really owes me $3,271. I tried to correct that error, but I was unable to change this after I sent it and realized my mistake. I would be willing to give the man credit for a couple of tanks of gas to go to San Antonio, which is where he said he picked this tile up, but I truly think he is wrong to say that boxes of tile @$/ box equals up to over $3,+ . He said he got it at Home Depot the day he dropped it off at the house. I asked for a receipt and this man has been full of excuses since day one. Oh, he said he did not have it with him but will get it to me. Yeah, I am still waiting and this is almost mos later.It is sad, because I actually thought I had found a good contractor , but now, I really do not see how he can maintain an A or A- rating with the Revdex.com, when he does things like thisHe hasn't done one bit of work at my house. Just brought the tiles and put them on the side of the house and leave. I believe that I would like to see what he really owes me, or he should produce the receipts that show me what it cost him to go up there near San Antonio, pick up boxes of tile, and how much they cost per box. He should have done that from the very beginning, but never have I had anything concrete from him except a contract, and he has had my check for $since January 8, 2015. I do feel that $is a little steep a price for a man to take for not doing any work whatsoever at a customer's home. He took my $and provided me with $1029, and after that, maybe rode up to San Antonio, or a little above there, and came home with the boxes. Even you all would have a hard time believing that boxes of a discontinued tile cost $3271, and according to where he got them, it was only $1029. Quite frankly, I am very tired of dealing with this and it is quite convenient that his home got robbed or broken into just when he needed to provide me with the receipts, and the fact that he did not present me with them in the beginning should tell him I am on to him, and tell you that something is not right. If I were a business person, I would have hung onto all the receipts I had accumulated during this purchase and travel in my vehicle to where I went and purchased the tile, because I would have wanted to have made darned sure I was reimbursed for every penny I spent while on the job doing this for the customer. I believe any good businessman would have done so

Customer was walking on tiles that were being installed an we were installing them causing the bond to break on them, when we advised him not to walk on the tiles, he told us that he needed to walk on the tiles because he had to walk his dog.Customer never followed through with our contract by
not paying it in full when job was completed, therefore he has breached our contractTil this day there is still an outstanding balance dueI never discussed any warranty concerns with customerOn the day we completed our job at the customers residence , he told me that he had movers coming over in a couple of days I advised him it would not be a good idea because the setting material we use would not cure for at least another week, so against my advice , customer had his movers move in his furnitureso I feel I should not do any repairs to his floor due to his negligence and I should not have to warranty a job that the signed contract was breached by the customer that clearly states the payment was due at completionThe customer also disputed the charges on his credit card made to my business

Complaint: ***
I am rejecting this response because:
Regards,
*** ***