Sign in

Julip's Jewelry

Sharing is caring! Have something to share about Julip's Jewelry? Use RevDex to write a review
Reviews Julip's Jewelry

Julip's Jewelry Reviews (1)

Initial Business Response /* (1000, 5, 2014/08/22) */
Contact Email: [redacted]
The only thing the customer came to the store was to replace the battery on a old watch that was already broken. When I placed the new battery and sealed the back, I pulled the stem to set the time and it...

came out already broken. The customer falsely accused me of breaking it and said I should be liable. Everything was done in front of the customer. If she wants to fix it there will be a charge of $22.00 (new stem and crown) plus $7.00 (new battery).
Initial Consumer Rebuttal /* (3000, 7, 2014/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The vendor must have a little amnesia, because he is altering the truth. I have attached a copy of the receipt for work which was performed on the other watch. The vendor added an extension link to the band of the watch and tightened the clasp. After we debated the issue regarding the other watch's stem, he attempted to pull off the extension until I snatched the watch away from him. When I asked "what are you doing?", he replied he thought because I wasn't satisfied with one product, that I didn't want either. In his reply he also states that the work was done in front of the customer. If you visit the store, you will see that each of the repair vendors has a separate desk that is away from direct view of the customers, therefore denying any customer direct access to view what is being done to their property. I'm sure breaking the watch stem was accidental, but in order to maintain good business relationships with their customers, Julio's should stand by their workmanship.

Check fields!

Write a review of Julip's Jewelry

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Julip's Jewelry Rating

Overall satisfaction rating

Add contact information for Julip's Jewelry

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated