Julius Monroe Salon

Initial Business Response / [redacted] (1000, 11, 2015/12/09) */ Ms [redacted] contacted our salon on September 20, (via email) requesting services of hair extensions, full hair color, hair highlighting, haircut, facial waxing, manicure, spray tan, and "whatever else you can recommend for me." She explained that she needed all of these services performed prior to Septas she was leaving for Los Angeles, CA at that timeShe said in this initial email that it was going to be a gift from her "friend" who lives in California so he would be prepaying for all services or purchase a gift card to cover the services She emailed a second time on September requesting the same services, expressing these needed to be complete by Septbefore leaving on "vacation." Our front desk associate contacted her that day to schedule the appointments and explained our company policy - anyone receiving three or more services in the same day must prepay for the services (this is to protect our commission service providers who work on commission and would not make any wages in case of a no-show) [redacted] booked the appointments for Tuesday, Sept(Hair color, hair cut, and waxing); Thursday, Sept(nails, tan, and hair extensions)After the staff consulted with her, it was mutually agreed that no hair extensions should be put in (which would have cost even more), but rather corrective color would look the best along with cutting several inches off of her badly damaged hairWhen she arrived for her manicure, she had her mother with her and asked if she could receive a pedicure in her placeWe did the pedicure on her mother and told her there would be an additional $charge for the price difference of the two servicesShe also purchased retail products at this appointment and left a 15% gratuity for the four service providers that worked on herThe total for her hair was $- the remainder was for other services/products/gratuity as well as a gift card for $ She continued to schedule follow up appointments for services on Oct 7, Oct 22, and Oct to have her hair regrowth touched up, tanning, and waxing She suddenly started questioning why she was charged $If you add everything she received in products/services/gift card/gratuity, the total is $(we have an itemized receipt as proof) On November 6, 2015, the owner of the Salon refunded the MasterCard it was originally charged to, $This was a good faith effort in order to satisfy her if she truly was not happy with her hair services This entire process was quite bizarre from the very beginning as she bragged to the staff that she had never even met the man paying for the services and that she had met him on sugardaddy.com but she was going to meet him for the first time in LA and wanted to look good when she met him Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) 12/9/I dont think it was right to be overcharging someone for services that I had said I don't like and never got even gotten doneThat is no way to run a businessI had told them I didnt like the color when it was doneYet, I was charged full color service and only got partial services doneAnd for blotched up color I didn't like.And to dispute it as it was the right thing is wrong in running a business as to I was given a lot of wine and had been taken advantage ofMy personal life has nothing to do as to the services I was over charged inCleary I was given alot of wine by the stylist and took advantage ofCleary on her end she needs a clarification as to my personal life and her services in which I was over charged inI dont see how that is a proper response to dispute in this case with no apologyShe did refund only the And wish this could be a warning to any futher costumers in how she handle cases in trash talking on her end by taking advantage of her costumers

Initial Business Response /* (1000, 11, 2015/12/09) */
Ms. [redacted] contacted our salon on September 20, 2015 (via email) requesting services of hair extensions, full hair color, hair highlighting, haircut, facial waxing, manicure, spray tan, and "whatever else you can recommend for me." She...

explained that she needed all of these services performed prior to Sept. 26 as she was leaving for Los Angeles, CA at that time. She said in this initial email that it was going to be a gift from her "friend" who lives in California so he would be prepaying for all services or purchase a gift card to cover the services.
She emailed a second time on September 20 requesting the same services, expressing these needed to be complete by Sept. 26 before leaving on "vacation."
Our front desk associate contacted her that day to schedule the appointments and explained our company policy - anyone receiving three or more services in the same day must prepay for the services (this is to protect our commission service providers who work on commission and would not make any wages in case of a no-show).
[redacted] booked the appointments for Tuesday, Sept. 22 (Hair color, hair cut, and waxing); Thursday, Sept.24 (nails, tan, and hair extensions). After the staff consulted with her, it was mutually agreed that no hair extensions should be put in (which would have cost even more), but rather corrective color would look the best along with cutting several inches off of her badly damaged hair. When she arrived for her manicure, she had her mother with her and asked if she could receive a pedicure in her place. We did the pedicure on her mother and told her there would be an additional $20 charge for the price difference of the two services. She also purchased retail products at this appointment and left a 15% gratuity for the four service providers that worked on her. The total for her hair was $331 - the remainder was for other services/products/gratuity as well as a gift card for $94.88.
She continued to schedule follow up appointments for services on Oct 7, Oct 22, and Oct 28 to have her hair regrowth touched up, tanning, and waxing.
She suddenly started questioning why she was charged $750. If you add everything she received in products/services/gift card/gratuity, the total is $750 (we have an itemized receipt as proof).
On November 6, 2015, the owner of the Salon refunded the MasterCard it was originally charged to, $348.00. This was a good faith effort in order to satisfy her if she truly was not happy with her hair services.
This entire process was quite bizarre from the very beginning as she bragged to the staff that she had never even met the man paying for the services and that she had met him on sugardaddy.com but she was going to meet him for the first time in LA and wanted to look good when she met him.


Initial Consumer Rebuttal /* (3000, 13, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
12/9/15 I dont think it was right to be overcharging someone for services that I had said I don't like and never got even gotten done. That is no way to run a business. I had told them I didnt like the color when it was done. Yet, I was charged full color service and only got partial services done. And for blotched up color I didn't like.And to dispute it as it was the right thing is wrong in running a business as to I was given a lot of wine and had been taken advantage of. My personal life has nothing to do as to the services I was over charged in. Cleary I was given alot of wine by the stylist and took advantage of. Cleary on her end she needs a clarification as to my personal life and her services in which I was over charged in. I dont see how that is a proper response to dispute in this case with no apology. She did refund only the 350. And wish this could be a warning to any futher costumers in how she handle cases in trash talking on her end by taking advantage of her costumers.