Julius Sewing and Appliance

Best experience ever

Great buying experience. Got a good 1yo fridge with minor cosmetic ding for way below retail.
Will be back here for a stove in not too long.

good
very nice nice

Hello –Just wanted to give you an updateNot sure if you were able to get in contact with [redacted] .I had Kenmore come out to my house on Saturday to look at the fridgeThey ordered the part and will be here on Saturday to install[redacted] called me on Saturday around 6pmI told him that I hired Kenmore and hopefully it will be covered under the manufacturer warrantyIf not then I will be asking him to pay the bill of the problem is resolved.I will keep you in the loop after this weekend.Thank you

I spoke with [redacted] it appears his employees misinformed me, they will give me a refund or store credit, they want to make every effort to make sure of customer satisfaction.Please close my case with a positive outcome , [redacted]

Tell us why hereRevdex.comatt; [redacted] Hello mr [redacted] , Julius sewing and appliance we are happy to let you know that on the effort to provide the best costumer service, the service call scheduled by june as agree, to replace the right trimming grid was satisfactory made (see attachment) on time and manner, check for $was issued and delivered to mr anayate ,(see attachment)to split the installation feethis was a courtesy refund because we value costumers time and feedbacks, we assure your observations and unsatisfaction will be use to improve our costumer service on a great manner...WITH THISWE FULFILL AND HONOR OUR COMPROMISE WITH MR [redacted] ...TO PROVIDE BEST COSTUMER SERVICECOSTUMER SIGNED SERVICE SLIPT SATISFACTORY ( see attachment)BEST REGARDS [redacted] *JULIUS SEWING AND APPLAINCE [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

First and foremost, we want to apologize for our late response to your emailWe have not responded because we came to an agreement with our customer *** *** and we thought she had gave you an update on what we had agreed onOur company is waiting to receive the part we had ordered for her
refrigerator, as soon as we receive the part we will call and schedule to install itOnce again we apologizeThank you,*** *** *** ***
*** *** *** ***
*** ** ***
***

Message: Julius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015. Mr*** called to report a problem on his refrigerator
it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this matters Julius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this mattersJulius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this mattersJulius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this mattersJulius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this mattersJulius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this matters

Mr *** last response message issue on 11-4-2015We do not have any record of the supposed call he's claiming he had make on 11-3-2015, even on previous days, arguing that we reject to deliver the fridge back and pick up our loaner unitAgain , Our policy clearly states as followsIN STORE WARRANTY...but as a courtesy we offer mr *** To deliver and install he's fridge several times in the past weeks and we get no positive response from himI understand this could be a communication issue So I'm offering Again to deliver and installation of he's unit at no charge , I can personally coordinate this so we give this important matter a fair solution So give us a call to Julius sewing and appliance *** *** ***If I'm not in the office the time to call please leave a phone number to call back and will respond ASAP Thank .***Julius sewing and appliance *** *** *** *** ** ***
***

Yes, They took away to old fridge and brought me the exact same fridge that works on July 1st

Company states: We came to an agreement with the consumer and gave her a full refund

Message: Julius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015. Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this matters Julius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this mattersJulius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this mattersJulius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this mattersJulius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this mattersJulius Sewing and Appliance is always committed with customer satisfactionOn May 5th customer *** *** purchased a Kenmore Elite refrigerator it was delivered on May 2015.Mr*** called to report a problem on his refrigerator it was not making ice or dispensing ice, in our policy clearly states if there is a problem with the product purchased we will repair it in-store warranty at no costMr*** dropped off the refrigerator at the shop for repair on May 25th 2015, once the unit needed a part to be replaced, As a courtesy we lend a provisional refrigerator on May 2015 to customer for the time his refrigerator was being repairedWhen the appliance was ready for pick up we called customer to pick up and return the refrigerator we had lent him, but did not get a responseWe attempted to reach him multiple times to inform him his refrigerator was ready for pick and to drop off the provisional refrigerator we lent himWe will be more than glad to help the customer with an exchange or pick up the unit he had purchased And as always julius sewing and appliance appreciate Revdex.com mediation on this matters

Hello, Julius' sewing And appliance it's always committed with customers satisfaction We always take every single complaint or recall very seriously Julius' sewing And appliance want to apologize for all the miss understanding on this very important matter Mr***
certainly called to report an issue with his appliances that he purchased from our company, Our technician came out and check the units then he found out it was one part missing on one unit And one more part needed to be replaced ,mr *** , agreed that the parts needed to be order , after we call our parts provider mr *** agreed that it was going to take some time to get the parts because one of the parts was on backorderafterwards Mr*** called couple times to get an update about his parts Unfortunately parts stilled on backorder at that time When we finally get the parts from provider we try to get in contact with Mr *** ,after couple intent to do The final repair had to be reschedule from mr *** according to our receptionist , in one of the calls to reschedule from his part we understood that mr *** was going to to call us back once he make some time to be able to receive our tech to complete the service Until this past September that we receive a Revdex.com complaint from Mr*** stating that the warranty service was not honoredafter checking all our records , we call Mr*** on September to let them know that it was a big misunderstandingwe let them know that the parts had arrive Long ago and we was able to schedule a service call to finish and honor the warranty ,and the most important thing to get his appliances fixedHe agreed that it was huge misunderstanding and he schedule service for September 20th on September he called back again to let us know that he had to reschedule one more time due to a personal matter The reschedule service day is set for Friday sep 22nd So we are looking forward to provide Mr*** A first class service he deserves on September We always appreciate Revdex.com and Mr*** *** mediation for this important matters

Julius Sewing and Appliance is always committed with costumer satisfaction. Unfortunately customer couldn't provide proof of receipt purchase copy, which makes the statement  impossible to compare with our records when it comes about warranty and policy terms,...

issues or discrepancy. But we understand, case some costumers may loose their recipe so we have to go base on our copy. since we are committed with the best costumer service and the unit when out of warranty, as a courtesy we offer an exchange for unit on equal value. The warranty has expired,policy clearly states policy terms item had only 6 months warranty. As a courtesy of Julius appliance we had offer to exchange the unit for an equal value. At this time  We are and be in touch with the costumer   So we can schedule day and time for the exchange. We appreciate  your attention and mediation on this matter please feel free to e mail or call me  Julius sewing and appliance 831 north market blvd Sacramento ca95834 phone [redacted]

Hello –Just wanted to give you an update. Not sure if you were able to get in contact with [redacted].I had Kenmore come out to my house on Saturday to look at the fridge. They ordered the part and will be here on Saturday to install.[redacted] called me on Saturday around 6pm. I told him that I hired Kenmore and hopefully it will be covered under the manufacturer warranty. If not then I will be asking him to pay the bill of the problem is resolved.I will keep you in the loop after this weekend.Thank you

Tell us why hereRevdex.comatt; [redacted] Hello mr [redacted], Julius sewing and appliance we are happy to let you know that on the effort to provide the best costumer service, the service call scheduled by june 14 as agree, to replace the right trimming grid was satisfactory...

made (see attachment) on time and manner, check for $150 was issued and delivered to mr anayate ,(see attachment)to split the installation fee. this was a courtesy refund because   we value costumers time and feedbacks, we assure  your observations and unsatisfaction  will be use to improve our costumer service on a great manner...WITH THIS. WE FULFILL  AND HONOR OUR COMPROMISE WITH MR [redacted]...TO PROVIDE BEST COSTUMER SERVICECOSTUMER SIGNED SERVICE SLIPT SATISFACTORY ( see attachment)BEST REGARDS [redacted]JULIUS SEWING AND APPLAINCE[redacted]
[redacted]

I spoke with [redacted] it appears his employees misinformed me, they will give me a refund or store credit, they want to make every effort to make sure of customer satisfaction.Please close my case with a positive outcome ,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I spoke with a representative from the business, I believe to be named [redacted].  During our discussion [redacted] stated the female that originally told me there was no lifetime labor warranty on the appliance was wrong. He told me the female representative was new at appliance store and I am in fact correct, Julius Sewing and appliance does offer lifetime labor warranty.[redacted] explained he would like to offer me another refrigerator of equal value. He instructed me to bring in the current one and leave for 2-3 days, then they will give me one of same value. I agreed to this.Subsequently, [redacted] did ask me why I "said that about the serial number on the Fridge". I would like to clarify for the record. I complained about the serial number because  the appliance technician (from Geek Appliance in Sacramento) I hired to diagnose the appliance brought it to my attention. The Technician was searching for the corresponding parts for this refrigerator and came across the serial number being removed. He expressed to me, you are not supposed to possess any appliances with removed serial numbers. I am not a lawyer, I do not know.I have to make arrangements for someone to haul the refrigerator to the appliance store for the exchange, this may delay the process. I would like humbly request the case remain open, until transaction is complete. This way I can rest assured it will go smoothly.Thank you for your assistance.

I am rejecting this response because:I have talked with you several times and you promise to deliver the fridge next day and you always fail to do so, if you have a word then please deliver the fridge any day after 4 pm or give me a delivery date and time!