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Jumbo Golden China Inc.

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Jumbo Golden China Inc. Reviews (1)

We had went there from our house in Hubert which is not a far drive but due to having a child it is more difficult. We had ordered a few things and one of the things was wrong. Not only that they didn't give us sauce we asked for and our fortune cookies were stale. We had called to notify the woman in which we asked to speak to a supervisor or owner. She said what was wrong. We explained to her in which her response as she yelled was WHAT WAS WHOLE ORDER!!!!!? So we had told her and she kept screaming you bring food back I'll give money back. We explained to her that that is not generally how this works and it's late we have a child with us. She hung up on us. So we had called her back and she kept screaming that we had hung up on her and kept screaming for us to bring the food back and she will give us our money back. We explained to her once again that her customer service skills were beyond terrible. And that we nor anyone we know will eat there again because the fact our order was wrong, our cookies were stale and she was beyond rudeProduct_Or_Service: FoodDesired SettlementContact the business about heir customer service skills and explain to her that she can not run a successful business without customer service skills. We want an apology as well as ALL of the money back paid for the order Business Response I am so sorry for this, but if the customer had brought back the food, I would have given them new food or their money back. But they never came back!

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Description: Restaurants

Address: 1409 W Corbett Ave STE 1, Swansboro, North Carolina, United States, 28584-8436

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