Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ Hello, we apologized for what happened at jumbo savings that time with our costumer and, it seemed like there was a misunderstanding between my employee and the costumer because we usually give credit to any one that not satisfied with his purchase thank you Final Business Response / [redacted] (4000, 12, 2015/12/10) */ Jumbo Savings would like to apologize for any inconvenience this incident may have caused the customer, we deeply regret her unsatisfaction A portion of our business is closeout and imminent date items (meant for immediate consumption), which is the reason these items are deeply discounted (usually 75% off original price) Most of our customers appreciate our establishment as it affords them more for their dollar, however, dealing with a high quantity of items, sometimes an item will get on the shelf that should not have been put out We will work on this Although we do have a no refund policy, we do exchanges, and do our best to assess situations individually, if and when they should arise It appears that in this case a full refund was given to the customer, our employee maintains that she did not throw anything at the customer and that the customer was being loud and disrespectful, causing a scene We have since spoken with our employees in regards as to how to conduct oneself when dealing with customers, and the proper procedures to follow Once again, our apologies for her experience, we will try to improve, we thank her for her feedback, and appreciate her business Sincerely, Management S.***
Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ Hello, we apologized for what happened at jumbo savings that time with our costumer and, it seemed like there was a misunderstanding between my employee and the costumer because we usually give credit to any one that not satisfied with his purchase thank you Final Business Response / [redacted] (4000, 12, 2015/12/10) */ Jumbo Savings would like to apologize for any inconvenience this incident may have caused the customer, we deeply regret her unsatisfaction A portion of our business is closeout and imminent date items (meant for immediate consumption), which is the reason these items are deeply discounted (usually 75% off original price) Most of our customers appreciate our establishment as it affords them more for their dollar, however, dealing with a high quantity of items, sometimes an item will get on the shelf that should not have been put out We will work on this Although we do have a no refund policy, we do exchanges, and do our best to assess situations individually, if and when they should arise It appears that in this case a full refund was given to the customer, our employee maintains that she did not throw anything at the customer and that the customer was being loud and disrespectful, causing a scene We have since spoken with our employees in regards as to how to conduct oneself when dealing with customers, and the proper procedures to follow Once again, our apologies for her experience, we will try to improve, we thank her for her feedback, and appreciate her business Sincerely, Management S.***