Jump Ramp Games, Inc.

Dear *** ***,We've reviewed your complaint as well as your Lucktastic account historyI'm sorry to hear that you've been having problems with receiving tokens for apps you have downloadedI tried calling you this morning at the number you provided and left you a voicemail.We did receive your
inquiry last Friday about not receiving tokens for downloading My Vegas Slots, and we have credited your account with 1,tokensIn reviewing your account, we also noticed that you did not receive credit for downloading Slotomania, so we credited your account 1,tokens for that app.Lucktastic and its winners are absolutely realWe comply with all state and federal laws, and the winners we showcase on www.lucktastic.com and in the Winners section of our app are actual winners of the prizes statedWe have awarded over $million in prizes and rewards to date to over 200,winnersOur current $million sweepstakes runs through December *** of this yearWe will draw one lucky winner from all of the eligible entries submitted on December **, 2016.If there's anything else you need, please do not hesitate to contact us directly at ***.Regards,Janice R***VP of ProductJump Ramp Games - Lucktastic

Revdex.com: The business called me this morning and they have resolved the issues. It seems that my complaints were somehow getting caught in an automated messaging system
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi [redacted], Thank you for alerting us to this issue.  Anyone who contacts you directly that is not from Lucktastic is likely a scam.  Lucktastic DOES NOT employ or work with claim or merchant agents. Lucktastic is always free, and will NEVER ask you to provide payment for any prize won...

from playing. If you're unsure about a communication, it's always best to reach out to us first at [redacted]. If you've legitimately won a cash prize with Lucktastic, you will receive a confirmation email shortly afterwards from [redacted] detailing how you will receive your prize and its estimated time of arrival. Any other communication not directly from Lucktastic is false. We only have one official Lucktastic [redacted] account as well as one official [redacted] and one official [redacted].  We do inform our community of scams, potential fraud and ways to avoid it at [redacted] Please do NOT send this individual your money. The [redacted] account described is a scam. It's unfortunate that we have individuals willing to scam others using our name.  We're continually working to shut down any fraudulent schemes or imitation sites as we find them.    Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolveI overreacted and should not have file complaint "Lucktastic" is NOT a scam. They reached out to me and were great in helping me with my issue.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  The business didn't leave his phone number.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,   [redacted] first reached out to our support system at [redacted] using his registered Lucktastic email address [redacted] on August **, 2016 at 01:57 stating,   “Scratches don't work. They don't load. It\'s not possible to...

scratch them. Fix it!”.   We responded to him on August **, 2016 at 10:41,   “Hi there! We apologize for any inconvenience this issue may have caused you. Our tech team is currently working on fixing this problem and we thank you for your patience as we continue to improve our games each and every day.”   [redacted] reached out to us again on August **, 2016 at  **:35,   “Hello. You didn't fix the error. After scratching they don't finish. It is not possible to accumulate tokens.  \  When will you fix it\?” We Responded to him on August **, 2016 at 10:37 “Hi there, Our tech team is in the process of identifying and fixing the issues. We hope to have a solution soon. Thank you for your patience, and we apologize for the inconvenience. Happy Scratching!”     He reached out to us again that he was still experiencing an issue on August **, 2016 at 18:30,   “Hello. App still doesn't work properly. Most of scratcher don't work. When will you fix it?” We responded to him on August **, 2016 at **:30 stating, “Hi there! We apologize for any inconvenience this issue may have caused you. Our tech team is currently working on fixing this problem and we thank you for your patience as we continue to improve our games each and every day.”   According to his comment, we did not respond to his request on August *, 2016, however as you can see from the above documentation, we responded to him first thing the next morning as our office hours are 9:30am-6:00pm EDT.   Further, we have been in daily contact with this user since our response on August *, 2016 and he continues to open Lucktastic and play each day. He has gone into more detail pertaining to the issue, including a screenshot of the error on August **, 2016. Our tech engineers are currently looking through his account, and we most recently responded to him on August **, 2016 at 10:58 stating, “Hi [redacted], Thank you so much for providing us with the screenshot. Our tech team is looking into your account to understand more of your issues so we can resolve your inability to scratch all your cards. We will be in touch by the end of the day with an update on your account. We appreciate your patience as we resolve this issue and have credited your account 1000 Tokens for this inconvenience.”   We consider this complaint closed, as we are currently in contact with this user to resolve the issue he is experiencing playing Lucktastic.

To Whom It May Concern:   As previously stated, we have been in contact with this user, [redacted] about their issue with using our app. The issue that [redacted] is experiencing is unique to his device, as we have not received other reports that users are experiencing the same technical difficulties.                It is now Monday, August **, 2016 and we have not heard back from [redacted], nor has he updated his version of the app that we exclusively created for him to fix these issues.   We have been in contact with [redacted] throughout the entire time he has been having issues with his account. More recently, we waited for him to respond to us for many hours when we had a fix for him in place. We have yet to hear back from him.   Further, as evident in the above and previously stated documentation of [redacted]’s responses to us, he has never asked for a phone number to reach us at. We did however call him and speak with him for over 27 minutes, and he therefore has our contact information, should he want to call us, which he has not done.   We consider this matter closed, as we have been in contact with [redacted] throughout this experience, including speaking with him on the phone.  Also, we have created a fix to his issue with our app that he has yet to install or respond back to us with any further information.Should he want to reach out to us he can call us at [redacted]

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#9e4a2f; -webkit-text-stroke: #9e4a2f} span.s1 {font-kerning: none} span.s2 {font-kerning: none; color: #000000; -webkit-text-stroke: 0px #000000} span.s3 {text-decoration: underline ; font-kerning: none; -webkit-text-stroke: 0px #9e4a2f} span.s4 {text-decoration: underline ; font-kerning: none} To Whom it May Concern,   This user reached out to Lucktastic via voicemail to our Business Office on December **, 2016 at 3:39 PM EDT. We responded to this user via our support center to his email address [redacted] on December **, 2016 at 5:18 PM EDT. This user did not respond back, therefore we called and spoke with him on December **, 2016 at 12:05 PM EDT.   This user was having an issue redeeming his tokens for an instant reward. While his account had enough tokens to redeem, he was having an issue during the redemption process. We supply an SMS verification code that is sent to our users while redeeming. Upon receiving this message, he would exit the app to obtain the code and then open a new session of the app to use the code, thereby starting the process over.   We consider this matter resolved, as we have walked this user through the redemption process and he has now successfully redeemed his instant reward and has his Papa John’s gift card.   LUCKTASTIC SUPPORT TEAM [redacted] [redacted] [redacted]