Dear [redacted] , We've reviewed your complaint as well as your Lucktastic account historyI'm sorry to hear that you've been having problems with receiving tokens for apps you have downloadedI tried calling you this morning at the number you provided and left you a voicemailWe did receive your inquiry last Friday about not receiving tokens for downloading My Vegas Slots, and we have credited your account with 1,tokensIn reviewing your account, we also noticed that you did not receive credit for downloading Slotomania, so we credited your account 1,tokens for that app.Lucktastic and its winners are absolutely realWe comply with all state and federal laws, and the winners we showcase on www.lucktastic.com and in the Winners section of our app are actual winners of the prizes statedWe have awarded over $million in prizes and rewards to date to over 200,winnersOur current $million sweepstakes runs through December [redacted] of this yearWe will draw one lucky winner from all of the eligible entries submitted on December **, If there's anything else you need, please do not hesitate to contact us directly at [redacted] Regards, Janice R [redacted] VP of Product Jump Ramp Games - Lucktastic
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business didn't leave his phone number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom It May Concern: As previously stated, we have been in contact with this user, [redacted] about their issue with using our appThe issue that [redacted] is experiencing is unique to his device, as we have not received other reports that users are experiencing the same technical difficulties It is now Monday, August **, and we have not heard back from [redacted] , nor has he updated his version of the app that we exclusively created for him to fix these issues We have been in contact with [redacted] throughout the entire time he has been having issues with his accountMore recently, we waited for him to respond to us for many hours when we had a fix for him in placeWe have yet to hear back from him Further, as evident in the above and previously stated documentation of [redacted] ’s responses to us, he has never asked for a phone number to reach us atWe did however call him and speak with him for over minutes, and he therefore has our contact information, should he want to call us, which he has not done We consider this matter closed, as we have been in contact with [redacted] throughout this experience, including speaking with him on the phone Also, we have created a fix to his issue with our app that he has yet to install or respond back to us with any further information.Should he want to reach out to us he can call us at [redacted]
To Whom it May Concern, This user reached out to Lucktastic via voicemail to our Business Office on December **, at 3:PM EDTWe responded to this user via our support center to his email address [redacted] on December **, at 5:PM EDTThis user did not respond back, therefore we called and spoke with him on December **, at 12:PM EDT This user was having an issue redeeming his tokens for an instant rewardWhile his account had enough tokens to redeem, he was having an issue during the redemption processWe supply an SMS verification code that is sent to our users while redeemingUpon receiving this message, he would exit the app to obtain the code and then open a new session of the app to use the code, thereby starting the process over We consider this matter resolved, as we have walked this user through the redemption process and he has now successfully redeemed his instant reward and has his Papa John’s gift card LUCKTASTIC SUPPORT TEAM [redacted] [redacted] [redacted]
Dear [redacted] , We've reviewed your complaint as well as your Lucktastic account historyI'm sorry to hear that you've been having problems with receiving tokens for apps you have downloadedI tried calling you this morning at the number you provided and left you a voicemailWe did receive your inquiry last Friday about not receiving tokens for downloading My Vegas Slots, and we have credited your account with 1,tokensIn reviewing your account, we also noticed that you did not receive credit for downloading Slotomania, so we credited your account 1,tokens for that app.Lucktastic and its winners are absolutely realWe comply with all state and federal laws, and the winners we showcase on www.lucktastic.com and in the Winners section of our app are actual winners of the prizes statedWe have awarded over $million in prizes and rewards to date to over 200,winnersOur current $million sweepstakes runs through December [redacted] of this yearWe will draw one lucky winner from all of the eligible entries submitted on December **, If there's anything else you need, please do not hesitate to contact us directly at [redacted] Regards, Janice R [redacted] VP of Product Jump Ramp Games - Lucktastic
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business didn't leave his phone number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom It May Concern: As previously stated, we have been in contact with this user, [redacted] about their issue with using our appThe issue that [redacted] is experiencing is unique to his device, as we have not received other reports that users are experiencing the same technical difficulties It is now Monday, August **, and we have not heard back from [redacted] , nor has he updated his version of the app that we exclusively created for him to fix these issues We have been in contact with [redacted] throughout the entire time he has been having issues with his accountMore recently, we waited for him to respond to us for many hours when we had a fix for him in placeWe have yet to hear back from him Further, as evident in the above and previously stated documentation of [redacted] ’s responses to us, he has never asked for a phone number to reach us atWe did however call him and speak with him for over minutes, and he therefore has our contact information, should he want to call us, which he has not done We consider this matter closed, as we have been in contact with [redacted] throughout this experience, including speaking with him on the phone Also, we have created a fix to his issue with our app that he has yet to install or respond back to us with any further information.Should he want to reach out to us he can call us at [redacted]
To Whom it May Concern, This user reached out to Lucktastic via voicemail to our Business Office on December **, at 3:PM EDTWe responded to this user via our support center to his email address [redacted] on December **, at 5:PM EDTThis user did not respond back, therefore we called and spoke with him on December **, at 12:PM EDT This user was having an issue redeeming his tokens for an instant rewardWhile his account had enough tokens to redeem, he was having an issue during the redemption processWe supply an SMS verification code that is sent to our users while redeemingUpon receiving this message, he would exit the app to obtain the code and then open a new session of the app to use the code, thereby starting the process over We consider this matter resolved, as we have walked this user through the redemption process and he has now successfully redeemed his instant reward and has his Papa John’s gift card LUCKTASTIC SUPPORT TEAM [redacted] [redacted] [redacted]