Jump Zone

Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Our records show that Ms [redacted] booked the party on Sunday September 20th where a $deposit was charged for the partyAttached is a scanned copy of party sheet that shows party contract was accepted on 09/20/which states that a $ deposit will be taking out when the party is bookedThe party was booked for 10/4/we didn't hear a response for rescheduling until 11/23/Here is an insert from attached contract that was emailed: "You can make a party reservation on our website or you can call us to discuss your needs so we can help you choose the perfect party planWe require that you pay a $deposit at the time of booking which goes toward the price of your party; this deposit is non-refundable but is transferableThe balance and any extras you purchase such as pizza or goodie bags can be paid on the day of the partyWe accept Visa, Mastercard, Discover, cash, and checks for parties only." Also from the same contract: "When booking a party, a $dollar non-refundable deposit is charged at the time of reservation." Attached is a picture of party at reservation at payment phase of booking Each party is required a non-refundable but transferable $deposit and get up to one year to reschedule the partyWe don't give refunds if rescheduling the party is not feasible we offer the value in passes to play at our facilityThe only situation we will give refunds is if there are military ordersMs [redacted] called and spoke with the two managers and the owner and all of which explained our policiesWhat we do for one customer we have to do for all and these are the policies we have enforced since openingWe apologize for any inconvenience and the offer of passes and rescheduling the party still stands Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know that I booked online, but it was my understanding that I wouldn't be charged until after the partyAs far as booking, they are not being truthful about the dates of reschuling, and the times that I calledAnd if they admit that I have spoken to different managers and the owner, did they not receive my voice messages or emails? I tried to contact them multiple timesAnd if they can reschedule for military families, my sons are military dependentsI know that orders and schedules come weeks, at times, months in advanceSo the fact that my children were sick with a highly contagious virus for a whole month, means less than another paying customer? That's not treating everyone the sameAnd my sons aren't the same anyways, they were sick which means that it would have made me an irresponsible parent to have them around children, adults, or the working staff in their conditions Final Business Response / [redacted] (4000, 10, 2015/12/23) */ We are a family owned business with over 1,parties so far this year if we refunded everyone we would be out of business that's why we have the following policies in placeWe are not going to do the he said/she said response on this matterThe dates used in the prior response was from our computer system we are not saying you didn't call or e-mail but, even with calls or e-mails the policy would not have changed Please note this is the only complaint we have had on our policies on refunds and we do have cancelled parties that's rescheduled with no issue Because of children getting sick or unexpected things that come up we have the following policy PLEASE NOTE: THIS IS THE LAST RESPONSE/OFFER WE WILL BE PROVIDINGTHANK YOU You have one year until October 4, to have your $go on a party We don't normally but, because of the amount of time and energy spent on this complaint we will offer a Jump Pass and this offer will expire on Jan23, at close of business if not excepted Military families with orders that we verify that are moving out of state gets a refund Final Consumer Response / [redacted] (4200, 12, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not wish to go back and forth on the subject, eitherYour company may have a million parties, and all satisfied, but I am not satisfied in the way I've been treated, I do not wish to reschedule, I would like to be refundedI shouldn't have had to provide all that personal information just for the business to attach another policy on to being a military familyI don't accept a jump passThis has been drawn out enoughI just want a refund and to move onI think we've both had enough dealings for a lifetime

Initial Business Response /* (1000, 5, 2015/12/07) */
Our records show that Ms. [redacted] booked the party on Sunday September 20th where a $100 deposit was charged for the party. Attached is a scanned copy of party sheet that shows party contract was accepted on 09/20/15 which states that a $100...

deposit will be taking out when the party is booked. The party was booked for 10/4/15 we didn't hear a response for rescheduling until 11/23/15 Here is an insert from attached contract that was emailed:
"You can make a party reservation on our website or you can call us to discuss your needs so we can help you choose the perfect party plan. We require that you pay a $100 deposit at the time of booking which goes toward the price of your party; this deposit is non-refundable but is transferable. The balance and any extras you purchase such as pizza or goodie bags can be paid on the day of the party. We accept Visa, Mastercard, Discover, cash, and checks for parties only."
Also from the same contract:
"When booking a party, a $100 dollar non-refundable deposit is charged at the time of reservation."
Attached is a picture of party at reservation at payment phase of booking.
Each party is required a non-refundable but transferable $100 deposit and get up to one year to reschedule the party. We don't give refunds if rescheduling the party is not feasible we offer the value in passes to play at our facility. The only situation we will give refunds is if there are military orders. Ms. [redacted] called and spoke with the two managers and the owner and all of which explained our policies. What we do for one customer we have to do for all and these are the policies we have enforced since opening. We apologize for any inconvenience and the offer of passes and rescheduling the party still stands.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know that I booked online, but it was my understanding that I wouldn't be charged until after the party. As far as booking, they are not being truthful about the dates of reschuling, and the times that I called. And if they admit that I have spoken to 2 different managers and the owner, did they not receive my voice messages or emails? I tried to contact them multiple times. And if they can reschedule for military families, my sons are military dependents. I know that orders and schedules come weeks, at times, months in advance. So the fact that my children were sick with a highly contagious virus for a whole month, means less than another paying customer? That's not treating everyone the same. And my sons aren't the same anyways, they were sick which means that it would have made me an irresponsible parent to have them around children, adults, or the working staff in their conditions.
Final Business Response /* (4000, 10, 2015/12/23) */
We are a family owned business with over 1,000 parties so far this year if we refunded everyone we would be out of business that's why we have the following policies in place. We are not going to do the he said/she said response on this matter. The dates used in the prior response was from our computer system we are not saying you didn't call or e-mail but, even with calls or e-mails the policy would not have changed.
Please note this is the only complaint we have had on our policies on refunds and we do have cancelled parties that's rescheduled with no issue.
Because of children getting sick or unexpected things that come up we have the following policy.
PLEASE NOTE: THIS IS THE LAST RESPONSE/OFFER WE WILL BE PROVIDING. THANK YOU
You have one year until October 4, 2016 to have your $100 go on a party.
We don't normally but, because of the amount of time and energy spent on this complaint we will offer a Jump Pass and this offer will expire on Jan. 23, 2016 at close of business if not excepted.
Military families with orders that we verify that are moving out of state gets a refund.
Final Consumer Response /* (4200, 12, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to go back and forth on the subject, either. Your company may have a million parties, and all satisfied, but I am not satisfied in the way I've been treated, I do not wish to reschedule, I would like to be refunded. I shouldn't have had to provide all that personal information just for the business to attach another policy on to being a military family. I don't accept a jump pass. This has been drawn out enough. I just want a refund and to move on. I think we've both had enough dealings for a lifetime.