June Lake Chalet Reviews (%countItem)
June Lake Chalet Rating
Address: 76 Alderman Street, June Lake, California, United States, 93529
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I searched on Google for Pet Friendly Lodging June Lake, CA. I was directed to a page with options. I clicked on an add for a property which came up and had Pet Friendly Banner as features. I clicked on more information about the room. Both of these screen shots, I'm being told are provided by Google. However, at this point I selected "Book It." I was now taken to a screen that says Travelocity is handling your reservation. I booked on that screen and it still says Pet Friendly. Once I booked I was sent a confirmation that my reservation was paid in full. I was now corresponding directly with the hotel. Since arriving late, the discussion was about where I would find the key to the room. I explained since arriving late I would add the pet fee and pay at the office on Saturday a.m. At this point they advised no pets allowed. I called and tried to work out getting money back. Since less than 24 hours had gone by, I assumed they would work with me since the ads on line were false and misleading. They said no refunds. I tried working with Travelocity. To no avail. Travelocity said no. I copied 3 screen shots with the property pictures, address, contact info. and all showed pet friendly. Since no services have been rendered and ads were false, I believe money should be refunded. No one is being responsible. This is wrong.
Dear Sir or ***,We are a small boutique hotel in June Lake, CA. We have a relatively strict policy regarding refunds; basically there are no refunds within 14 days of a reservation date, and 50% fee is charged if a reservation is cancelled between the date it was booked and 14 days prior to the reservation. All notices are openly displayed for guests considering a reservation, including our "No pets allowed" policy and reservations are "non-refundable". When a guest is making a reservation online, there are several threshholds that they must pass before a reservation is confirmed, and at each step, policies are openly visible. The "No pet's allowed" and "non-refundable" policy are openly visible throughout the reservation policy.Generally speaking the way we receive reservations is through Expedia, who in turn engages in agreements with a multitude of other companies, including "Hotels.com", "Trivago", etc., for reservations. Reservations are primarily processed online. By example, if a guest views a suite that they desire, their booking is processed with all of the same information whether they find it through Trivago, Hotels.com, or Expedia.Attached are 2 screens shots showing both notices: 1. "No pets allowed", and 2. "non-refundable", specifically stating that the reservation is nonrefundable. These are the notices as they are displayed online to every guest. If you take time to go online for example typing in "expedia silver pines chalet" then as soon as you click-in, you will see what every consumer sees regarding policies, including "No pets allowed" and "non-refundable policies.This Guest is not being being truthful and I am sure it is because he wants a refund, which is not available to him under the reservation policies. This guest first contacted me and was declined a refund. He then contacted Trivago and Trivago declined his request for a refund, so as a last step, he has posted this complaint with you, Revdex.com, requesting a refund, which I must decline. His step in going to you lacks veracity.The guest was on notice that there were no refunds and pets were not allowed at the time he made his reservation. This guest attempts to confuse the reader by providing some generic post (which we could not locate), because everywhere we viewed included the notices as mentioned and shown on the attached.His step in contacting the Revdex.com is no less than frustrating and I believe harassing, because it positions me in a place where I must somehow defend our business reputation, which I should not have to do. The policy is clear. There are no refunds and pets are not allowed.The guest was informed that on occasion, we allow pets, but it is only during slow times of the year because the suite's rugs and carpets must be cleaned, and in addition, all blan kets, mattresses, etc. must be cleaned, which there is no time to do. This type of extra cleaning requires at least 2 additional days where the suite is vacant to provide for cleaning and drying time. Thus, he was informed first through the online notices and second when he called, he was told that pets were not allowed. Further, he was of the opinion that because he had made his reservation only a short time before that he should be allowed a refund. This issue too is addressed in the notices and this guest was provided more than adequate notice that his reservation was non-refundable as it was within the 14 day reservation date. We cannot act on the whim of guests, the way that this guest planned. Unfortunately all guests don't get what they want, but to be sure they are provided ample opportunity to hold on booking or verify whether they want to book. The reservation process standing alone is a multi-step process giving every potential guest to check and re-check their reservation, policies and make a final decision.Once a reservation is made the suite is taken off the market and unavailable for future reservations. This prevents us from booking the suite. As such, while this guest did complain he did not take the time to cancel his booking; thus, there is nothing further that can be done.I am sorry, but no refund is allowed at this time. The guest was informed that he was more than welcome to keep the reservation, but we could not accommodate a pet; and was told that he would be provided a credit for a future date (as a courtesy), if he elected, but again, it would not include a pet. There are no pets allowed. No pet deposit has been paid or received.No refunds are possible and will not be provided.See the attached document for reference of notices viewable online, prior to booking a reservation.Feel free to reach out to me anytime in the future.Warm regards,***Cell: (626) 3***Silver Pines Chaletwww***om