Juneau Hotel

The Juneau hotel only cancel reservation made at the hotelReservation that made on line must be cancel on lineOur desk clerk are train to inform the guest of this policy any time a guest call to try and cancel a on line reservation at the hotelWe will in into our website to see if we need to
make any changes. General Manager Cleveland M***

Complaint: [redacted]
I am rejecting this response because:The desk clerk told me she could not find my reservation when I called to cancel and did not inform me if I made my reservation online I would have to also cancel it online.
Sincerely,
[redacted]