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Juneau Village Cleaners

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Juneau Village Cleaners Reviews (3)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Kerry *** I have purchased a replacement and as a goodwill gesture and attempt to off set cost for drycleaner, my requested 20% discount and free shipping was granted by *** *** *** I will forward requested receipt and damaged blanket as requested

Dear CustomerFirst, sorry for the customer's dissatisfaction. We always have done out best effort for the best quality and following the instruction as an instruction tag on the items customers brought,however sometimes we have had unexpected result and bad quality for the items because of...

defective product or operating mistake. In this case we didn't know why we have the defective quality yet.Therefor, for the best satisfaction for the customer we are going to pay for the item.1. If the customer has the receipt for the item, customer can recover 50% of the damage.2. If the customer want to buy new one which is same material and color and bring the receipt and price tag, we will pay full price.(For the both case we have to take the damaged item for the insurance claim.) Thanks.

Review: I dropped my express dress pant off along w/ some other clothing to be laundered. When I return my pants were ruined. The latch that hilds the pants up was torn off and left my pants tattered and me unable to latch my pants closed. When I asked then to pay me for the replacement they argued w/ me and told me the pants were old and it was my fault the pants were destroyed. After much persistence, they agreed to try and repair them at no cost. When I retuenwd to pick them ip again they lookes worse then what they did the first time. The stiching was showing and I would have to wear a belt to cover the messed up job they did. I decided I just wanted to be paid for a replacement and they refused saying again the pants were worn and it was my fault. I had clothes damaged at a cleanets before but never have I been treated this way.Desired Settlement: $80 Replacement cost for my pants

Business

Response:

Thanks for your prompt mailing re: complaint # [redacted].

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Description: Laundry Consultants

Address: 1112 N. Jackson, Milwaukee, Wisconsin, United States, 53202

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