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Jungle Island

1111 Parrot Jungle Trl, Miami, Florida, United States, 33132-1611

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I purchased discountes tickets online on the Jungle Island website during a presale.Never received an email with a receipt or tickets.I was charged

I purchased discounted tickets online on the Jungle Island website during a presale.
Never received an email with your receipt or tickets.I called guest services they told me to simply show my id and the card used once I arrive. when I arrived on 10/3 they could not find the charges and said maybe it did not go through. they told me they could no longer honor the presale rates.I purchased tickets on groupon and was told to request a refund for the presale tickets .After my visit, the charge from the presold tickets posted to my account.I have been contacting guest relations for a refund and have not recived confirmation that this will be refunded

Desired Outcome

I would like my tickets refunded

Jungle Island Response • Nov 29, 2019

We contacted the customer and reimbursed the funds.

Customer Response • Dec 02, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
refund received

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Address: 1111 Parrot Jungle Trl, Miami, Florida, United States, 33132-1611

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+1 (305) 400-7291
+1 (305) 400-7290

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