Junior's Automotive

Initial Business Response /* (1000, 16, 2015/07/09) */
In regards to customer, case number XXXXXXXX, my business is willing to refund eight hundred dollars of labor costAs for the parts used on the vehicle, it is still in his/her possession and will not be able to refund the customer the full
amount he/she paid
Concerning the clock spring, the customer never gave me the opportunity to look for/at the problemThe customer called regarding the issue and agreed to bring the vehicle to the shop on a busy Saturday morning before any of my appointments showed upIn spite of our agreement, the customer showed up two hours before closing and I was not able to stop the current job that I was already working onI then asked the customer to bring, it back to the shop on the following business day, which was Monday, but never showedAs a result the customer took his/her vehicle to another shop and had his/her problem fixed there without giving me the opportunity to assess the issue
Initial Consumer Rebuttal /* (3000, 23, 2015/07/28) */
Hello, I just received your letter we would like to except Junior's Automotive's refund offer of $We reached out to *** today and asked him how he would like to handle the refundHe said he would like for the Revdex.com to process the refundIf we can please move forward with getting me my refund that would be great
Thank you