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Junk Cars Cash Reviews (2)

To Whome It May concern,We have Received and reviewed the complaintWe have looked at all facts, spoke to both our driver and sales representative pertaining to *** *** to conclude that there was no unfair or un formal treatment to *** *** nor *** ***At
the time and date of Pick up which was originally scheduled for Friday 06/**/between 5:00pm-6:00pm When our driver arrived at *** ***'s Home 5:28pm to pick up the Mercury Marquis it is protocol to check any and all paper work on vehicles before inspecting or purchasing the carAt that time the required papers to purchases the vehicle were not present! Due to the paper work was not available the driver had proceeded to pick up His second vehicle scheduled for the time frame after *** ***'s car. With out any charge or towing fee We had left to give *** *** time to collect the required paper work needed to Junk the car in question. The next day 06/**/@ 11:14am *** *** had called to re schedule a appointment to have the vehicle picked up for that evening Saturday 06/**/between the hours of 5:00-6:00pm with the correct paperwork needed to junk the vehicle, Which We were happy to doAt the time We arrived and proceeded to handle the transaction with *** *** and explained that the vehicle had in fact a after market catalytic convertor in which when We scrap the vehicle our price is changed to a lower price of cents per lbopposed to the going rate in todays market price of cents per lbbeing the vehicle in fact weighed 3,lbs. We would normally receive $for We received $315.00 now I notice there is some inconsistency in *** ***'s math We did agree on the original price of $We had paid *** *** $which means We changed the original price by the amount of $less which is the money in question that *** *** is disputing in the claim and in the last sentence in her argumentNow I have provided live gps data to prove our drivers location and times and also exclaimed We only collected a profit of $due to We try to give and honor the price We state, but I noticed that *** *** failed to mention We verbally tell every customer prior to pick up that there is No towing fee, paper work fee that We charge, and that We pay cash @ the time of pick upPlease be sure to empty any and all personal items from vehicle before pick up, if there are any parts missing on the vehicle or changed such as the catalytic convertor, the battery, the radiator, or wheelsThe price is then subject to changeIf You have any Questions when the driver comes to get the vehicle feel free to contact us with any questions!! Now at the time in question We arrived to the vehicle @5:37pm as seen on fleetmatics sheets I providedWe then inspected the papers for the vehicle which had checked out to be sufficient. We then explained why there was a change in price to *** *** which was due to the catalytic convertorAt this time *** *** and *** *** consulted and agreed the price of $which My driver had paid *** *** and collected the paper work. He then proceeded to hook up the vehicle and tow it away, at this time *** *** had called our office irate and said she was very un happy and felt she was miss led at this time We had offered to bring back the vehicle for a tow fee due to the transaction was agreed upon and the driver had already leftShe said to bring it back but I will not pay a tow fee We explained We were there twice and her and her husband agreed to the price and if We were to come back there would be a fee and she said "no just junk the car but I am very upset." We then (apologized) and proceeded to junk the vehicleWe try to pay the public the best prices available in the market and We try to run our company with honor and integrityUnfortunately We can not please every person in which We deal with on a very large level, We uphold a very good reputationWhich Im sure You can see from not having any other complaints with Revdex.com since We are in business. Now to up keep our impeccable reputation and keep one of our customers fully satisfied We are willing to lose a additional $50.00 totaling negative $and several hours labor which *** *** is disputing, but there was no evidence of anyone yelling or miss treating *** *** so I don't feel there is anything further We need to offer, and We will not remove or change any content on our site or any other advertisement as We do stand behind our company and our promise such as here. That is after *** *** retracts any and all negative reviews or complaints with Revdex.com and yelpI hope the info and proof I have provided is helpful and gives Revdex.com a vision of true facts and that Revdex.com is fair and partial to the business as well as the cutomer! Sincerely *** *** *** ***

Review: we verbally agreed to junk my car for $350 to junk cars brooklyn which belong to junk cars cash. when they came they hooked the car and gave us $250. When I told them that it wasn't right. They said that I had to pay THEM now to unhook my car. He proceeded to raise his voice at me and said that my 1994 mercury marquis LS did not have the original catalytic converter so they took 100 off. They asked if I had one and I said yes.They came the day before and looked at my car and NEVER mentioned this. The advertisement said satisfaction guaranteed I guess they meant their satisfaction. I was hysterical crying from all the disrespect, being swindled,out $50. This should not happen to anyone else....Desired Settlement: pay the money And take off the satisfaction guaranteed and how easy it is on their advertisement AND to add a disclaimer that money should be in hand FIRST BEFORE HOOKUP. I also want a written apology for being yelled at, strong armed and swindled. Lord knows how many he has done this too.

Business

Response:

To Whome It May concern,We have Received and reviewed the complaint. We have looked at all facts, spoke to both our driver and sales representative pertaining to [redacted] to conclude that there was no unfair or un formal treatment to [redacted] nor [redacted]. At the time and date of Pick up which was originally scheduled for Friday 06/**/2015 between 5:00pm-6:00pm When our driver arrived at [redacted]'s Home 5:28pm to pick up the 1994 Mercury Marquis it is protocol to check any and all paper work on vehicles before inspecting or purchasing the car. At that time the required papers to purchases the vehicle were not present! Due to the paper work was not available the driver had proceeded to pick up His second vehicle scheduled for the time frame after [redacted]'s car. With out any charge or towing fee We had left to give [redacted] time to collect the required paper work needed to Junk the car in question. The next day 06/**/2015 @ 11:14am [redacted] had called to re schedule a appointment to have the vehicle picked up for that evening Saturday 06/**/2015 between the hours of 5:00-6:00pm with the correct paperwork needed to junk the vehicle, Which We were happy to do. At the time We arrived and proceeded to handle the transaction with [redacted] and explained that the vehicle had in fact a after market catalytic convertor in which when We scrap the vehicle our price is changed to a lower price of .08 cents per lb. opposed to the going rate in todays market price of 0.10 cents per lb. being the vehicle in fact weighed 3,940 lbs. We would normally receive $394.00 for We received $315.00 now I notice there is some inconsistency in [redacted]'s math We did agree on the original price of $350.00 We had paid [redacted] $300.00 which means We changed the original price by the amount of $50.00 less which is the money in question that [redacted] is disputing in the claim and in the last sentence in her argument. Now I have provided live gps data to prove our drivers location and times and also exclaimed We only collected a profit of $15.00 due to We try to give and honor the price We state, but I noticed that [redacted] failed to mention We verbally tell every customer prior to pick up that there is No towing fee, paper work fee that We charge, and that We pay cash @ the time of pick up. Please be sure to empty any and all personal items from vehicle before pick up, if there are any parts missing on the vehicle or changed such as the catalytic convertor, the battery, the radiator, or wheels.... The price is then subject to change. If You have any Questions when the driver comes to get the vehicle feel free to contact us with any questions!! Now at the time in question We arrived to the vehicle @5:37pm as seen on fleetmatics sheets I provided. We then inspected the papers for the vehicle which had checked out to be sufficient. We then explained why there was a change in price to [redacted] which was due to the catalytic convertor. At this time [redacted] and [redacted] consulted and agreed the price of $300.00 which My driver had paid [redacted] and collected the paper work. He then proceeded to hook up the vehicle and tow it away, at this time [redacted] had called our office irate and said she was very un happy and felt she was miss led at this time We had offered to bring back the vehicle for a tow fee due to the transaction was agreed upon and the driver had already left. She said to bring it back but I will not pay a tow fee We explained We were there twice and her and her husband agreed to the price and if We were to come back there would be a fee and she said "no just junk the car but I am very upset." We then (apologized) and proceeded to junk the vehicle.. We try to pay the public the best prices available in the market and We try to run our company with honor and integrity. Unfortunately We can not please every person in which We deal with on a very large level, We uphold a very good reputation. Which Im sure You can see from not having any other complaints with Revdex.com since We are in business. Now to up keep our impeccable reputation and keep one of our customers fully satisfied We are willing to lose a additional $50.00 totaling negative $35.00 and several hours labor which [redacted] is disputing, but there was no evidence of anyone yelling or miss treating [redacted] so I don't feel there is anything further We need to offer, and We will not remove or change any content on our site or any other advertisement as We do stand behind our company and our promise such as here. That is after [redacted] retracts any and all negative reviews or complaints with Revdex.com and yelp. I hope the info and proof I have provided is helpful and gives Revdex.com a vision of true facts and that Revdex.com is fair and partial to the business as well as the cutomer! Sincerely [redacted]

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Description: JUNK REMOVAL

Address: 25 Hempstead Avenue, Lynbrook, New York, United States, 11563

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