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Junk Hero

32 Denison Rd W, York, Ontario, Canada, M9N 1C1

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Junk Hero Reviews (%countItem)

Was looking to book a bin from this company over the phone. They requested to have a credit card on file to which I agreed. The part that did not sit well with me was after giving them my credit card info they asked for the CCV numbers on the back of the credit card. I don't think that's common practice to be requesting for such sensitive information over the phone.

Junk Hero Response • May 15, 2020

As we are a rental service we require credit card details in order to process payment. This is a standard practice throughout every rental industry

I ordered a bin from this company as part of their august long weekend special that they were advertising on ***, The woman, Nash told me that to get the special price I would have to give a *** rating. (I think it was 199 vs 250) I expected a 4 day job. The next day after they delivered I called Nash to say I'm almost done and they could come pick it up tomorrow. She *** accused me of not posting a *** rating and advised that the price was going up to the normal price. I told her "I never knew there was a time limit?" I never knew that I had to post before I finished business dealings with them? Don;t you normally review a company at the end? I told her I wasn't paying more, and she was not authorised to take more on my credit card, and she never told me a time limit ***. To which she snarled back and said "Are you threatening me? OK we will come grab the bin today and dump all the contents on your driveway." I can't believe it!! I had to apologize profusely to this girl so that she didn't send her guys to flop the bin and all the stuff on my driveway. She finally agreed after profuse apology (Wow, thanks!) and I immediately posted a 5 star review to save my bin and price (even though I had not completed filling the bin!) I have since deleted that 5 star review, and now that I don't live there anymore, I feel it's time to tell the truth about this company (Yes, the way she spoke was intimidating to the point that I did not write this review until I had moved out.) They intimidate people to give them 5 stars. Nice.

They don't know the first thing about customer service and their lack of empathy is appalling, especially when they know they didn't live up to their end of the deal.
June 13 Made reservation for 7 day rental/5 yard bin. They took all the details, including CC #. It was agreed the bin would be delivered June 15th 6pm as I had requested.
June 15th 6pm, no bin. When I called they told me the bin they intended to give me wasn't coming back that night but they would deliver the next morning at 8am. I told the lady as long as it was there by 10am it would be fine because the crew I hired (4 men @ $15/hour) were showing up at 10am. She said no problem, it would be there at 8am.
June 16th 8am, no bin. I called & told them the bin had not been delivered. I reminded her again that I was paying 4 men $15/hour starting at 10am and she said not to worry, it would definitely be there before 10am.
June 16th 10am, no bin. My crew was there waiting (costing me $$$). I called several times, finally got thru at 11:04am. (I'm pretty upset because they've already broken 3 delivery promises and I'm also out of pocket $60.00 as my crew has been there for 1 hour.) As I'm talking with the lady, the delivery truck shows up with the bin at 11:10am. I asked the lady what they were going to do to compensate me for their broken delivery promises and she came up with some ridiculous story about how the price I'm getting for the bin ($250.00 + tax) is already a discounted price. This is a bunch of crap! This rate is available to EVERYONE. It's the published rate on their website ***.
I told her that I expected to be compensated for the out of pocket expense of having my crew sitting around for 1 hour waiting for them to deliver. She just flat out said no. The driver handed me the invoice with the credit card approval slip that showed they already put thru the charge on my credit card in the amount of $282.50
I blurted out (big mistake!) that I was going to call my CC company to dispute a portion of the charge because I didn't feel it was right for JUNK HERO to treat their customers this way. The customer should not be out of pocket due to their negligence especially since they knew all along that I was paying 4 men to help me with this job.
The lady said that since I "threatened" to do a charge back, she would have the driver come back and get the bin and she would issue me a refund. I said no I need the bin & I hung up on her. My crew started moving the dirt into the bin. The driver didn't come back to get the bin.
Here comes the fun part...all the texts back and forth with Junk Hero when I told them the bin was ready to be picked up (2 days before the 7 day rental was up). Up until this point, my dealings with Junk Hero were verbal. I had a hunch that the final dealings with them would not go smoothly so I decided to start communicating with them via text so I would have a record of everything that was said. (I wish there wasn't a limit to the amount I can post here because I really wanted to add the pages and pages of text messages)
They finally came to pick up the bin July 3rd at 7pm. I signed a credit card authorization form, which is kind of pointless and I'm not sure why they wanted that because they've already charged my CC and they've already received full payment from my CC company.
I also find it amusing that they had the audacity to tell me there would be a $30 per day late charge for days over the 7 day rental period. The bin was ready to be picked up on the 5th day of the 7 day rental. They were the ones refusing to come and pick it up and they're going to charge me $30/day??? ***
This company really rubbed me the wrong way. It has nothing to do about the money, it's only $60.00. It has EVERYTHING to do with INTEGRITY ***. It's about how companies such as Junk Hero take advantage of their customers, total disregard for their customers' timelines, not taking ownership of their mistakes, not once being apologetic for breaking (3 times) their promises, and unfortunately, as you can see from my experience, they just get away with it - moving on to the next unsuspecting customer.

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Address: 32 Denison Rd W, York, Ontario, Canada, M9N 1C1

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