Junk Removal San Fernando Valley Reviews (%countItem)
Junk Removal San Fernando Valley Rating
Address: 10041 Canoga Ave Unit B, Chatsworth, California, United States, 91311-3004
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On Thursday, 1/2/20, my sister *** called Junk King San Fernando Valley from my office and spoke with ***. He told her that the cost to haul my office furniture, would be between *** for two pick-up sized trucks. As the price seemed fair, we made an appointment for Monday, 1/6/20. *** said they would arrive between 3-5 p.m.
The men who came to move the office furniture were hard workers, and I have only compliments for them. My problem is with the increased cost. No longer was the bill between *** per truck, but now the cost was almost *** per truck!
***, the "boss" told me that he's had this problem with *** before, where *** quotes a lower price, and once they are on the job the consumer is upset because of the increased bill. *** was polite, but wasn't willing to lower his price to match what *** said the cost would be.
*** called ***, and wasn't able to reach him. My sister and I called ***, and were told that he wasn't available but he'd call us back, which he did. Now, *** said that the cost is based on the kind of truck that is used, and a "box truck" costs more than a pick up truck. I explained that he never told us this when we made the appointment. I said that all I know is that he quoted the cost per truck as between *** and now, on the pick up day, the cost is twice as much.
*** wasn't willing to honor the original price that he quoted us. I ended up paying a total of *** which is *** more than I thought I'd be charged!
Product_Or_Service: Office Furniture Removal
Refund I want ***-Junk King San Fernando Valley to reimburse me for the extra *** I was charged. *** was friendly on the day I hired him, and I trusted him when he told me I would be charged between *** per truck. I don't appreciate being taken advantage of. I wonder if *** frequently does this "bait and switch" technique.
Fist of all, we thank you for choosing Junk King. We sincerely apologize for the misunderstanding. We value our customers and will reach out to you to resolve this matter as soon as possible.
Once again, thank you for choosing Junk King.
(The consumer indicated he/she ACCEPTED the response from the business.)
On 1/18/2020 I received a check from Junk King in the amount of *** As I stated previously, I had no quarrel whatsoever with the hard working employees of Junk King who removed the contents of my office. I would be happy to refer them if the situation presents itself. Thank you to *** for resolving this matter. I also want to thank the Revdex.com for all of their assistance.