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JUST A MUSE, LLC

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Reviews JUST A MUSE, LLC

JUST A MUSE, LLC Reviews (1)

This complaint states that Guide screws do not line up and bind. It also states that the Guide does not come forward enough to stop the Mold. We had the customer send photos and a video of the issue and we explained to the customer the correct setup procedure (as detailed in the
instruction manual and instructional videos). They were doing procedures in reverse order. (If you would like to view the video of the customer setting up the press in reverse order please contact us and we will share the link to the video with you.) For some reason, this did not resolve the issue for the customer so we requested that they return the equipment for us to look at and test for themWe did fail in our support by not insisting they video doing the set up in the correct way and demonstrating to us that it still did not lineup correctlyWe received the equipment back, opened the box, setup the equipment (properly, per the instructions) and everything worked as it should. Setup took less than a minuteWe had four people (including the CEO looking at this press upon its return)We then explained this again to the customer She states that both her husband and his friend are mechanically skilled people. That is great but it does not alleviate the need to follow the setup instructionsAs we explained to her, three people can miss something as easily as oneIn this case it was a very minor mistake to overlook, but one that made all the difference in the world to a successful setup She then claims (twice) that she returned the equipment within days of her receipt. She received the equipment on 8/1/at 12:50PM. Willow Way received the equipment on 8/(days later). This is all documented through UPS trackingShe also verified this herself in an email sent, Tuesday, August 15, 12:PM The only thing that we “denied” was that there was anything wrong with the press. We attempted multiple times and multiple ways to explain that they were setting up the press in reverse order but they insisted that they were right and we were wrong. We designed the press and we build the press. We do, in fact, know the proper way and setup the press The CEO would never call any customer an “it” and is ready and willing to submit to a polygraph with results to be posted for public review if the customer is also willing to do the sameFor the customer to lash out like this is unprofessional and unethicalWe have done nothing to deserve this kind of treatmentThere are over thirty emails between the two companies in trying to resolve this one minor mishapWe have done far more than our due diligence to help them We do indeed claim that it is a perfect press. It is. We have tested it. We have shown that it is. There is absolutely nothing wrong with the press other than operator error We refunded 90% of the purchase price of the equipment which is over and above the terms agreed upon by the customer at the time of purchase. Our terms clearly state that our obligation is to repair or replace a faulty product and that saying that it is just not wanted anymore is not grounds for a return without a restocking fee. We also state in terms that the unused equipment is subject to a restocking fee of up to 25%. We only charged her 10%. All of these terms were agreed to by the customer prior to the purchase of the equipment

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