Just Appliance Repair

The business has responded Please see below: Thank you once again for allowing us to address your concernsAgain, a receipt was automatically emailed to you by the technician, on the day of your original service visit, to the email address you suppliedIt is the customer's responsibility to keep these for their recordsSecondly, parts for your appliance were not shipped out, had this been the case, the repair would have been completed asapUnfortunately, the back order notice did not post an expectancy date from the manufacturerThirdly, we explained to [redacted] , whom also called on your behalf and stated that you were considering purchasing new appliances, that at anytime, you could replace the two appliances on your service agreement, with any other two household appliances you wishedAs you have not contacted this office regarding this option, as a courtesy, we will request authorization of a partial refund of your agreement, bringing permanent resolution to this situationW e will contact you once this is completeThank you

The business has responded Please see below: Thank you for allowing us to respond to the customer's concernsThe customer had her dishwasher repaired and signed off on the job as completed to her satisfaction, after Just Appliance Repair techs repaired the appliance and ran a test cycle for the customer before leaving the homeThe customer called after her repair stating the she was experiencing the same problemPer our terms and conditions, if a tech is dispatched for a previously diagnosed problem, the customer will incur a second trip charge for the visit, and Just Appliance Repair will replace any defective part(s) at no cost to the customer, as we warranty our parts and laborThe customer refused to pay the second trip charge and dishonored the final check payment made at the original completion of the jobThe customer is responsible for the total of the dishonored check and the stop payment fee incurred by Just Appliance RepairWe are sorry the customer feels that a demand for payment notice should not have been sent but it is a valid debt and is standard business procedure when a balance is dueWe are happy to return the customer and and review the dishwasher once this is resolvedThe customer may call our office to discuss resolution of the balance due for the services renderedThank you

The business has responded Please see below:Thank you for allowing us to address your concernsWe are sorry to hear that you had a bad experience with usYou paid for a appliance service agreementYou understood that Trip/Service/Diagnostic, Parts/Electronics, Labor Fees, Service Agreements are Non-Refundable, all sales are finalAccount credit is given onlyThe washer in question was an older model and parts have been discontinued for it by many manufacturersIn an effort to repair it, a replacement for the necessary part was orderedUnfortunately this part could not be used to resolve the issueThe technician suggested that he would try to find a replacement machine to fit your specific dimensions, however, he was unable to do soAs we were unable to repair the washer, the technician requested a voided agreement and a partial refund be given minus the labor and trip charge for the repair, as a courtesyDue to procedural changes in the refund process, your payment has been delayedThe current time frame for refunds is 6-weeksWe apologize for the inconvenience and appreciate your patience in this matter as we streamline our systems to offer better service to our customers.You will be contacted immediately once processing has been completed and your refund is ready to be sentThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It was not two weeks later and when the tech left the last time the fridge wasn't working I paid for a job that wasn't done these people took my money for a job that they did not complete when I called she told me she would contact the tech I was given the run around I had to keep contacting them I paid for a parts and labor for what for the job not to be done the company should fix the frodge if they wont reimburseme considering I paid for.something that wasn't done right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have been given this answer many times and have not received my creditI went on [redacted] and there are lists of people who are making similar claims In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This still does not resolve anythingTHEY cancelled the repair because THEY couldn't get the partLooking at other complaints, this isn't the first time this has happened to the companyThey are making a business of doing this and consumers need to see thisWhy is the refund taking so long- because its policy? Was I left with documentation on that? The answer is noWhy is my review not on the website? They avoided my question regarding that AND WHY WAS I CHARGED MORE THAN I WAS QUOTED? This company needs to be shut down and I will be relentless in my attempt to do soDishonesty, lack of integrity, and poor business ethics is a terrible combinationI would also like to see any business certifications in appliance repair that Darius S [redacted] possesses to see his credentials In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for allowing us the opportunity to respond We are sorry to hear the customer’s complaint and do understand her frustration regarding the repairA quick turnaround is always the goal of our company, to ensure customer satisfaction, barring unforeseen circumstances [redacted] needed a replacement valve for her repairThe valve was not immediately available through our vendors and is logged as back-orderedThis unfortunately has created a lengthy delay in the customer’s repair At no point did the customer advise us that she “found” the correct valve for her repairHad she and if she had ordered it, a technician could have installed the part for her, but it would not have been warrantied by Just Appliance Repair should it malfunction [redacted] ***’s calls have also been responded to, as well as the one she left this morning If the customer does not want to continue with the repair, she can contact us during office hours to alert usIf this is the case, a refund will not be rendered, only account credit, as specified in our terms and conditions and acknowledged by the customer’s signature: Trip, Service, Service Agreements, Parts/Electronics and Labor Fees are nonrefundable, all sales are finalAll Parts/Electronics are special orders placed specifically for the customer and are nonrefundable, as order is placed in accordance with the customer request and authorization for repair(s) to be completedThe credit will be given to the customer account, to be used for any future repair needs the customer may haveThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The technician told me that they do not email a copy of the contract and receipt until the work is doneI also called the office and the receptionist told me the same thingIf the part has not been shipped (for both of my appliances?) then why did the receptionist call me back in February saying that it had shipped and that the repair WOULD be completed ASAPMy mother in law is so frustrated with this company that she called on my behalf, the company STOPPED ANSWERING HER PHONE CALLS so how am I supposed to tell you that I am not purchasing new, I want a refund and for ANYONE ELSE at this point to fix my oven and my ice makerI needed this fixed for Thanksgiving (of 2014!!!!!!!) It has almost been A YEAR! I do not want a partial refund, I do not want other appliances to be "fixed" by this companyI want a full refundWHEN IS ENOUGH, ENOUGH?! Just give me a full refund and I will be happyI checked ***, I checked other review websites, other customers have complained about this same issue, and when granted a partial refund they are still waiting for it after a few months as well! GET SOMETHING DONE! How long am I supposed to wait? Why does the company keep undermining me and telling me I received a copy of the contract when I DID NOT IN FACT RECEIVE IT! I filed a complaint with the attorney general, I filed a complaint on ***, and I will NOT STOP until this is resolved with a full refundThe next step is to contact an attorney on my behalf for a full refund and the full refund of attorney costs/feesThis is getting to be ridiculous In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved It is impossible to resolve anything with a company who is a dishonest as Just Appliance formerly Citywide ApplianceBoth businesses are owned by Darius and Carolyn S***, who I have since found out habe a very long history of negative reviews against both of their businesses ( [redacted] was closed down) and iine with what others say the refunds never came Darous S [redacted] guessed at the part the microwave needed, and when installed it failed to workHe said he would refund me and contact the manufacturer This was on June ***Carolyn S [redacted] proceeded to give me the run around and could never provide me the case number from [redacted] that they opened for my microwave [redacted] had no record of Carolyn or Darius S [redacted] or their business calling I escalated this at [redacted] to be 100% sure, and [redacted] reached out to Carolyn S [redacted] at Justappliance directly via conf call with me on the line Carolyn did not answer and [redacted] left a message Carolyn and Darius justappliance still has not called [redacted] back I had to call Carolyn repeatedly over the course of a few weeks and on June [redacted] Carolyn S [redacted] stated she would refund my money because their repair failed She said I would received the check in to days The check has not arrived This company has a long trail of overcharged customers who fail to receive refunds Carolyn always has a perjured response to try and avoid paying up for failed work Furthemore, Darous damaged the casing of my microwave when he ans his employee tried ripping it down If Justappliance was a legitimate honest and capable business they would refund me the full amount as promised and I would never have had to spend time contacting Revdex.com Please shut this business down before anymore unsispecting honest hard working customers get ripped off by Darius and Carolyn S*To put this in perspective, thid business showed up the last week in May ti fix a microwaveThey promised a refundNow June ***, the microwave still sits on my counter unrepaired, and until they send me the refundthey actually stole my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The business has responded Please see below:Thank you for the opportunity to respond to the customer's concernsAs has been explained to the customer and acknowledged by the customers signature on her work order, company policy states that all sales are final and no refunds will be given, only account credit to the customer for future servicesAs a special consideration of her particular circumstance, an exception will be made as a courtesy to the customer and [redacted] will be issued a refund, once it has gone through the approval process- and not before [redacted] has been made aware that once the refund has been finalized, it will be mailed to herWe hope this clarifies the issue for the customer, and thank her for her feedback

The business has responded Please see below: Thank you for your follow upAs explained earlier, you invoice was emailed the following day when you gave your email address to the officeIt had not been supplied prior, but some customers do not want/need them sent, as there check is their receiptOur technicians give options regarding repairs, based on their findings and will alert you if they feel an appliance is not cost effective to repair-the decision, however, is always up to the customerUnfortunately, your daughter gave no indication that you did not want it fixed based on the cost of the repair and was given the estimate, which she paid forRegarding your refund; as you have updated on ***- you have received it at this timeAs also explained earlier, a new system was put in place, which made the process a bit longer than expectedWe apologize for the delayAs a valued customer, we thank you for bringing your concerns to our attention and are glad they are now resolved

Though we understand the customer's frustration, it does not excuse the falsehoods and attacks she has written to bolster her complaint, neither do they address her issueThese are the facts, after not receiving a satisfactory resolution from [redacted] (whom by the way does not create tickets for support calls unless the customer calls or is under warranty) the Service Manager felt it best to ignore company policy and issue a partial refund for the parts that did not resolve the issueTrip charges and labor are non refundableLet us remind the customer that this conversation took place on June ***, and the customer was told that it will take approximately 7-days to process the refund requestThe customer will be alerted as to when her refund is sent outThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told that the $fee was for the service call and diagnoses , nothing about plus parts and labor that weren't providedThere was no labor involved, only unplugging machine and asking my husband what the error code was I do not have a copy of anything signed or proof of a $stop check fee which was supposedly cashed within a a hrwindow when the driver was a hour and a half from the office at the end of a business day I did not ask to hold order, but to cancel it since it was a very short time after the technician had leftHe also said that the part would not be in until later that week, so how can there be a restocking fee if they did not have the part ? It appears to me that this company takes advantage of prospective customers who chose not to use their services, as there have been several complaints made to you about their services from othersAt this time they have received a check from us for the $service call as agreed to on the phone and it has been cashed Also, now I will be contacting our attorney on this matter [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] / [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Justappliance admitted to the Revdex.com they would be issuing a refundThat refund still has not arrived [redacted] in fact assigns a number to every call because that is their policy They have no record of Carolyn or Darius calling at all I was assigned a xase number as a customer The fact is, this company not only took my money despite failing to make the repair, but they also left me no recourse with the manufacturer because they never contacted ** [redacted] cannot assist me without the tech department speaking to the appliance repair company First Carolyn writes June ***, but I have had multiple converstations with this company from May to present, and each time they lie Darius recently called to threaten me to try to scare me into ceasing my actions to claim the refund they promised verbally several times, and in writing to the Revdex.com in this very complaint Again, I have not recieved a refund to date and because of thr long history of complaints accross two company names operated by Carolyn and Darous, it has become clear this is simply how they do business The fact remains, I have an over the stove microwave still sitting on my counter, no recourse with [redacted] and I paid for repairs that were not done So how exactly is it a falsehood when I still have not received a refund? We are now in the third monthI live to two mailing days from the location of Justappliance Is Carolyn still going to maintain that the check just simply hasnt arrived yet? She has impeached herself within this very complaint I am allowed to seek means of recovery for shoddy and mishandled repairs and I will not stop until I am refunded [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In response to the so called repair company, the history with another repair company has absolutely nothing to do with the services that was promised to meWhere in their response did they mention the excess payment that I was charged? Why Will the refund take an absurd amount of time? If you return a product to a retailer, your credit/debit card is credited back generally within hoursWhy will this take so long on their end? Possibly so that the customer forgets about it and it goes away? This is an unacceptable serviceTo go back to the overcharge amount- I was quoted $but was given a discount of $for being a new customerAccording to my calculations, $- $is not $Was there any paperwork that the serviced can supply with my signature on it as an acceptance to the charges? I will be waiting for a response with an acceptable resolution I would also like to add that as I spoke to their office manager a few times over the week, I voiced my concern about all the claims that this company has had brought against them through usage of the Revdex.comHer response was that there are about responses on their website that are all positiveI counted 34, but regardless the % of negative comments to positive comments is terribleWith that being said, why is my comment not on their page under the reviews and testimonial section? Are they hiding comments? Seems to me like a lack of integrity and ethics In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have yet to receive an explanation nor have you acknowledged the unprofessional manner in which your tech handled the situationHe was rude and extremely defensiveTo date he hasn't apologizedYour responses make it seem like you were doing everything you could to remedy the matter which is false When I signed that service agreement it didn't state that I would be treated with hostility When I asked for another tech to service the machine I was denied and wasn't allowed to talk to anyone else concerning the matter besides the office manager You did not fix the problem quicklyThe first appointment the wrong part was ordered and I wasn't notified until the day of the appointment after I had taken time off from work The part came in a week later and the machine still didn't workYou did not prioritize my case because an appointment to come back was days later at which point another part had to be ordered and we would have to wait a week for that That part didn't arrive on time either You making it seem like we ran out and bought a new machine just because, which is totally and you are misrepresenting your self to the Revdex.com We had no choice but to purchase a new machineThere was one problem after another with you and it reached a point that as a customer we didn't trust your honesty You robbed us of our money and we will tell everyone we know not to use your companyWe will take this to an attorney if need be to attain some kind of resolution You run an untrustworthy company and you should be embarrassed by the way you treat your customersNot only are we out the $you stole from us but all the money we had to spend to wash at the laundromat You are be no means sorry about the experience we had with youIf you were you would do the right thing and give us back our money It's obvious you don't run a reputable company and I will make sure to get the word out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint This is ridiculous that this company is allowed to do this I paid for parts to repair my fridge not to have them just to have them I PAID FOR A SERVICE that was never completed so in other words I paid for them to what come and pretend to know what they were doing this is unfair this company is a bunch of thieves In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I the customer do not accept the claims made by the business We were not made aware of any claims to service warranty by Just Appliances Our initial call was to resolve a problem with our cook top the [redacted] We specifically asked if they were a [redacted] approved service technician and they stated they were As the cook top was purchased within the last two years and the warranty was for five years, it should have been covered The technician claimed it was not under coverage and most coverages were for one year Upon "looking" at the cook top, the technician stated it needed a full repair and parts were needed to be ordered The salesman, Darius, went to his car to get a quote for the parts and came back with the cost for the cooktop parts and service and included an offer to service the additional appliances for a year He did not review the contract with us, as he stated he would email us the contract for review I was then asked to sign the information in order to order the parts needed for the repair We were promised to have the contract sent to us for review and provided our email and contact information in order to review the contract We never received a copy of the contract.We reviewed the business in more detail, there had been a slew of previous complaints against this business This was on We never heard back from the business, nor did we ever receive an emailed contract, nor any correspondence stating an intent to contact us.On our credit card was charged for services, parts and repair None of which were performed I recognized this charge on my credit card the week of 12/ [redacted] and requested this credit to be disputed.The [redacted] certified technician, was called the week of 12/** He took the cook top apart (as opposed to visually look at it) and diagnosed the problem It required one part to be ordered and replaced He returned the following week, and fixed the cook top, without a charge as he had verified the system was under a five year warranty.We do not intend to pay or continue with this contract as Darius and Just Appliances did not agree to their end of the bargain No contract, no service, no repair Therefore, no payment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We are sorry to hear that you are experiencing issues with your repairWe would like to hear from the customer at their convenience, Mon-Friday 8:30a-5pmWe will try to resolve the issue as soon as possibleThank you