Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ [redacted] bought the piece for her mother Her mother doesn't like the color We have talked via phone to [redacted] 's mother and multiple times to [redacted] via emailIn all conversations we have offered to allow them to return vase for a full refund of the purchase price without any restocking fee as per our satisfaction guaranteeWe offer a money back guarantee without any restocking fee on all items for any reasonWe understand sometimes pieces don't match color wiseSo yes we are more than happy to refund her full payment for the item because she doesn't like the color We also explained that we don't include shipping charges in the refund unless we missed damage or repairA simple color variation that is common on any production pottery and that would be readily seen in the multiple photos in the sale listing is not something we would offer a shipping refund for [redacted] 's statement that we would not reinspect the vase is as clearly documented in our email exchange [redacted] has repeatedly attempted to threaten and bully us into returning the shipping charges even before she has returned to the piece and allowed us to reinspect it Below are unedited copies of our email exchange Begin forwarded message: From: [redacted] and [redacted] Date: October 14, at 4:39:PM CDT To: [redacted] D Subject: Re: Different green [redacted] You are making all sorts of claimsYour mother was very nice when she spoke to ***We have told you repeatedly to return the piece for a refund And I told you we would if it was repaired we would refund the shipping which is more than most dealers would do for youBut you are not going to intimidate me to refund your shippingJust because I won't accept your bullying doesn't make me unprofessional We offer you a full refund on the purchase and you threaten us with contacting the Revdex.com Just can't send an email without a threat can youGuess your having a bad dayHope things get better for you Sent from my iPhone On Oct 14, 2015, at 4:PM, [redacted] D wrote: ***, Those were not threats are allegations You're not acting like a reputable dealer, so I am not treating you like one I'll take it up with the Revdex.com and the reviews and let other customers decide for themselves whether you are reputable How you handle customer complaints as a business owner is your choice not mine [redacted] On Wed, Oct 14, at 3:PM, [redacted] and [redacted] wrote: [redacted] Funny your mother never mentioned to [redacted] that she even thought the piece was repaired You stated the piece has a color differenceThey all do as I have told you and shown youI also gave you ways to check for repairs You are welcome to return the piece for a full refund as our policy clearly indicatesBut we don't refund shipping because someone doesn't like the colorIf it is repaired we would refund shippingBeyond that I guess you have to do what you have to I am actually very easy to get along with as my feedback indicates but I don't appreciate your threats or accusations [redacted] Sent from my iPhone Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) BUYER BEWARE This dealer is not reputable or professional Reviews posted on his website are invitation only and not reliable The reality is that he is not advertising his products honestly and does not stand behind the quality of his products Customer service quickly devolved into bizarre accusations that he was being bullied or that the customer was "having a bad day Hope things get better for you." This is not a professional or reputable dealer Details of what transpired: The piece of Roseville I purchased that was advertised as mint: "Roseville Pottery Freesia Green Vase 124- Estate fresh Roseville Pottery Freesia green handled vaseGood mold, color and glazeMINT CONDITIONNo chips, cracks, damage or repairs of any kindBottom marked with Roseville, USAand 124-Vase is 1/4" tall and 1/4" wide handle to handle." Upon receipt of the piece, the damage/flaw was immediately apparent Photos were taken and emailed to the dealer and a resolution was requested: [redacted] Oct 12, [redacted] D wrote: ***, Unfortunately this piece of Roseville I ordered for my mom is not mint condition, as was advertised See photos of color repair below How do you want to handle this problem? Begin forwarded message: Oct 12, [redacted] M wrote: Subject: Different green The color repair is only on one side Note how carefully they tried to blend it along a line in the vaseNow can you see what she is pointing out? [redacted] Although the dealer refused to admit it could be a repair, he eventually acknowledged that it could be a factory flaw in the glaze: [redacted] Oct 12, [redacted] M wrote: I see what you mean about a little more minty color on one side and honestly that is just how it was glazed These did not all come out perfect and sometimes you had variations like this Thanks, [redacted] and [redacted] It took 18+ emails and a phone call to the dealer, requesting simply that the dealer refund the cost of the item PLUS shipping costs, since he mistakenly/falsely advertised it as mint when it was not Dealer refuses to stand behind the quality of his product of the accuracy of his advertising He characterizes requests for a refund as "bullying" and "guess your having a bad day" and "threatening." The dealer's attempts to misconstrue the situation as "her mother doesn't like the color" is misleading and dishonest He understands and is in possession of the photographs that prove that the piece is flawed and/or repaired and he refuses to accept responsibility for that Dealer can agree to refund full price of item and shipping both ways or buyer will continue to pursue this fraud to the fullest extent of the law, as indicated Let this serve as a warning to all others considering doing business with this dealer You will be required to file a Revdex.com complaint to resolve a simple issue that an honest and professional seller would have immediately resolved Is that the kind of seller you want to do business with?
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ [redacted] bought the piece for her motherHer mother doesn't like the colorWe have talked via phone to [redacted] 's mother and multiple times to [redacted] via emailIn all conversations we have offered to allow them to return vase for a full refund of the purchase price without any restocking fee as per our satisfaction guaranteeWe offer a money back guarantee without any restocking fee on all items for any reasonWe understand sometimes pieces don't match color wiseSo yes we are more than happy to refund her full payment for the item because she doesn't like the colorWe also explained that we don't include shipping charges in the refund unless we missed damage or repairA simple color variation that is common on any production pottery and that would be readily seen in the multiple photos in the sale listing is not something we would offer a shipping refund for [redacted] 's statement that we would not reinspect the vase is as clearly documented in our email exchange [redacted] has repeatedly attempted to threaten and bully us into returning the shipping charges even before she has returned to the piece and allowed us to reinspect it Below are unedited copies of our email exchange Begin forwarded message: From: [redacted] and [redacted] Date: October 14, at 4:39:PM CDT To: [redacted] D Subject: Re: Different green [redacted] You are making all sorts of claimsYour mother was very nice when she spoke to ***We have told you repeatedly to return the piece for a refundAnd I told you we would if it was repaired we would refund the shipping which is more than most dealers would do for youBut you are not going to intimidate me to refund your shippingJust because I won't accept your bullying doesn't make me unprofessional We offer you a full refund on the purchase and you threaten us with contacting the Revdex.comJust can't send an email without a threat can youGuess your having a bad dayHope things get better for you Sent from my iPhone On Oct 14, 2015, at 4:PM, [redacted] D wrote: ***, Those were not threats are allegationsYou're not acting like a reputable dealer, so I am not treating you like oneI'll take it up with the Revdex.com and the reviews and let other customers decide for themselves whether you are reputableHow you handle customer complaints as a business owner is your choice not mine [redacted] On Wed, Oct 14, at 3:PM, [redacted] and [redacted] wrote: [redacted] Funny your mother never mentioned to [redacted] that she even thought the piece was repairedYou stated the piece has a color differenceThey all do as I have told you and shown youI also gave you ways to check for repairs You are welcome to return the piece for a full refund as our policy clearly indicatesBut we don't refund shipping because someone doesn't like the colorIf it is repaired we would refund shippingBeyond that I guess you have to do what you have to I am actually very easy to get along with as my feedback indicates but I don't appreciate your threats or accusations [redacted] Sent from my iPhone Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) BUYER BEWAREThis dealer is not reputable or professionalReviews posted on his website are invitation only and not reliableThe reality is that he is not advertising his products honestly and does not stand behind the quality of his productsCustomer service quickly devolved into bizarre accusations that he was being bullied or that the customer was "having a bad dayHope things get better for you." This is not a professional or reputable dealer Details of what transpired: The piece of Roseville I purchased that was advertised as mint: "Roseville Pottery Freesia Green Vase 124- Estate fresh Roseville Pottery Freesia green handled vaseGood mold, color and glazeMINT CONDITIONNo chips, cracks, damage or repairs of any kindBottom marked with Roseville, USAand 124-Vase is 1/4" tall and 1/4" wide handle to handle." Upon receipt of the piece, the damage/flaw was immediately apparentPhotos were taken and emailed to the dealer and a resolution was requested: [redacted] Oct 12, [redacted] D wrote: ***, Unfortunately this piece of Roseville I ordered for my mom is not mint condition, as was advertisedSee photos of color repair belowHow do you want to handle this problem? Begin forwarded message: Oct 12, [redacted] M wrote: Subject: Different green The color repair is only on one sideNote how carefully they tried to blend it along a line in the vaseNow can you see what she is pointing out? [redacted] Although the dealer refused to admit it could be a repair, he eventually acknowledged that it could be a factory flaw in the glaze: [redacted] Oct 12, [redacted] M wrote: I see what you mean about a little more minty color on one side and honestly that is just how it was glazedThese did not all come out perfect and sometimes you had variations like this Thanks, [redacted] and [redacted] It took 18+ emails and a phone call to the dealer, requesting simply that the dealer refund the cost of the item PLUS shipping costs, since he mistakenly/falsely advertised it as mint when it was notDealer refuses to stand behind the quality of his product of the accuracy of his advertisingHe characterizes requests for a refund as "bullying" and "guess your having a bad day" and "threatening." The dealer's attempts to misconstrue the situation as "her mother doesn't like the color" is misleading and dishonestHe understands and is in possession of the photographs that prove that the piece is flawed and/or repaired and he refuses to accept responsibility for that Dealer can agree to refund full price of item and shipping both ways or buyer will continue to pursue this fraud to the fullest extent of the law, as indicated Let this serve as a warning to all others considering doing business with this dealerYou will be required to file a Revdex.com complaint to resolve a simple issue that an honest and professional seller would have immediately resolvedIs that the kind of seller you want to do business with?
Initial Business Response /* (1000, 5, 2015/10/16) */
*** bought the piece for her mother Her mother doesn't like the color We have talked via phone to ***'s mother and multiple times to *** via emailIn all conversations we have offered to allow them to return vase for a full
refund of the purchase price without any restocking fee as per our satisfaction guaranteeWe offer a money back guarantee without any restocking fee on all items for any reasonWe understand sometimes pieces don't match color wiseSo yes we are more than happy to refund her full payment for the item because she doesn't like the color We also explained that we don't include shipping charges in the refund unless we missed damage or repairA simple color variation that is common on any production pottery and that would be readily seen in the multiple photos in the sale listing is not something we would offer a shipping refund for***'s statement that we would not reinspect the vase is as clearly documented in our email exchange*** has repeatedly attempted to threaten and bully us into returning the shipping charges even before she has returned to the piece and allowed us to reinspect it
Below are unedited copies of our email exchange
Begin forwarded message:
From: *** and *** ***
Date: October 14, at 4:39:PM CDT
To: *** D
Subject: Re: Different green
***
You are making all sorts of claimsYour mother was very nice when she spoke to ***We have told you repeatedly to return the piece for a refund And I told you we would if it was repaired we would refund the shipping which is more than most dealers would do for youBut you are not going to intimidate me to refund your shippingJust because I won't accept your bullying doesn't make me unprofessional
We offer you a full refund on the purchase and you threaten us with contacting the Revdex.com Just can't send an email without a threat can youGuess your having a bad dayHope things get better for you
Sent from my iPhone
On Oct 14, 2015, at 4:PM, *** D wrote:
***,
Those were not threats are allegations You're not acting like a reputable dealer, so I am not treating you like one I'll take it up with the Revdex.com and the reviews and let other customers decide for themselves whether you are reputable How you handle customer complaints as a business owner is your choice not mine
***
On Wed, Oct 14, at 3:PM, *** and *** *** wrote:
***
Funny your mother never mentioned to *** that she even thought the piece was repaired You stated the piece has a color differenceThey all do as I have told you and shown youI also gave you ways to check for repairs
You are welcome to return the piece for a full refund as our policy clearly indicatesBut we don't refund shipping because someone doesn't like the colorIf it is repaired we would refund shippingBeyond that I guess you have to do what you have to
I am actually very easy to get along with as my feedback indicates but I don't appreciate your threats or accusations
***
Sent from my iPhone
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BUYER BEWARE This dealer is not reputable or professional Reviews posted on his website are invitation only and not reliable The reality is that he is not advertising his products honestly and does not stand behind the quality of his products Customer service quickly devolved into bizarre accusations that he was being bullied or that the customer was "having a bad day Hope things get better for you." This is not a professional or reputable dealer
Details of what transpired:
The piece of Roseville I purchased that was advertised as mint:
"Roseville Pottery Freesia Green Vase 124-
Estate fresh Roseville Pottery Freesia green handled vaseGood mold, color and glazeMINT CONDITIONNo chips, cracks, damage or repairs of any kindBottom marked with Roseville, USAand 124-Vase is 1/4" tall and 1/4" wide handle to handle."
Upon receipt of the piece, the damage/flaw was immediately apparent Photos were taken and emailed to the dealer and a resolution was requested:
***
Oct 12,
*** D wrote:
***,
Unfortunately this piece of Roseville I ordered for my mom is not mint condition, as was advertised See photos of color repair below How do you want to handle this problem?
Begin forwarded message:
Oct 12,
*** M wrote:
Subject: Different green
The color repair is only on one side Note how carefully they tried to blend it along a line in the vaseNow can you see what she is pointing out?
***
Although the dealer refused to admit it could be a repair, he eventually acknowledged that it could be a factory flaw in the glaze:
***
Oct 12,
*** M wrote:
I see what you mean about a little more minty color on one side and honestly that is just how it was glazed These did not all come out perfect and sometimes you had variations like this
Thanks,
*** and *** ***
**
It took 18+ emails and a phone call to the dealer, requesting simply that the dealer refund the cost of the item PLUS shipping costs, since he mistakenly/falsely advertised it as mint when it was not Dealer refuses to stand behind the quality of his product of the accuracy of his advertising He characterizes requests for a refund as "bullying" and "guess your having a bad day" and "threatening." The dealer's attempts to misconstrue the situation as "her mother doesn't like the color" is misleading and dishonest He understands and is in possession of the photographs that prove that the piece is flawed and/or repaired and he refuses to accept responsibility for that
Dealer can agree to refund full price of item and shipping both ways or buyer will continue to pursue this fraud to the fullest extent of the law, as indicated
Let this serve as a warning to all others considering doing business with this dealer You will be required to file a Revdex.com complaint to resolve a simple issue that an honest and professional seller would have immediately resolved Is that the kind of seller you want to do business with?
Initial Business Response /* (1000, 5, 2015/10/16) */
[redacted] bought the piece for her mother. Her mother doesn't like the color. We have talked via phone to [redacted]'s mother and multiple times to [redacted] via email. In all conversations we have offered to allow them to return vase for a full...
refund of the purchase price without any restocking fee as per our satisfaction guarantee. We offer a money back guarantee without any restocking fee on all items for any reason. We understand sometimes pieces don't match color wise. So yes we are more than happy to refund her full payment for the item because she doesn't like the color. We also explained that we don't include shipping charges in the refund unless we missed damage or repair. A simple color variation that is common on any production pottery and that would be readily seen in the multiple photos in the sale listing is not something we would offer a shipping refund for. [redacted]'s statement that we would not reinspect the vase is false as clearly documented in our email exchange. [redacted] has repeatedly attempted to threaten and bully us into returning the shipping charges even before she has returned to the piece and allowed us to reinspect it.
Below are unedited copies of our email exchange.
Begin forwarded message:
From: [redacted] and [redacted]
Date: October 14, 2015 at 4:39:41 PM CDT
To: [redacted] D
Subject: Re: Different green...
[redacted]
You are making all sorts of false claims. Your mother was very nice when she spoke to [redacted]. We have told you repeatedly to return the piece for a refund. And I told you we would if it was repaired we would refund the shipping which is more than most dealers would do for you. But you are not going to intimidate me to refund your shipping. Just because I won't accept your bullying doesn't make me unprofessional.
We offer you a full refund on the purchase and you threaten us with contacting the Revdex.com. Just can't send an email without a threat can you. Guess your having a bad day. Hope things get better for you.
Sent from my iPhone
On Oct 14, 2015, at 4:21 PM, [redacted] D wrote:
[redacted],
Those were not threats are allegations. You're not acting like a reputable dealer, so I am not treating you like one. I'll take it up with the Revdex.com and the reviews and let other customers decide for themselves whether you are reputable. How you handle customer complaints as a business owner is your choice not mine.
[redacted]
On Wed, Oct 14, 2015 at 3:14 PM, [redacted] and [redacted] wrote:
[redacted]
Funny your mother never mentioned to [redacted] that she even thought the piece was repaired. You stated the piece has a color difference. They all do as I have told you and shown you. I also gave you ways to check for repairs.
You are welcome to return the piece for a full refund as our policy clearly indicates. But we don't refund shipping because someone doesn't like the color. If it is repaired we would refund shipping. Beyond that I guess you have to do what you have to.
I am actually very easy to get along with as my feedback indicates but I don't appreciate your threats or accusations.
[redacted]
Sent from my iPhone
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BUYER BEWARE. This dealer is not reputable or professional. Reviews posted on his website are invitation only and not reliable. The reality is that he is not advertising his products honestly and does not stand behind the quality of his products. Customer service quickly devolved into bizarre accusations that he was being bullied or that the customer was "having a bad day. Hope things get better for you." This is not a professional or reputable dealer.
Details of what transpired:
The piece of Roseville I purchased that was advertised as mint:
"Roseville Pottery Freesia Green Vase 124-9
Estate fresh Roseville Pottery Freesia green handled vase. Good mold, color and glaze. MINT CONDITION. No chips, cracks, damage or repairs of any kind. Bottom marked with Roseville, USA. and 124-9. Vase is 9 1/4" tall and 7 1/4" wide handle to handle."
Upon receipt of the piece, the damage/flaw was immediately apparent. Photos were taken and emailed to the dealer and a resolution was requested:
[redacted]
Oct 12, 2015
[redacted] D wrote:
[redacted],
Unfortunately this piece of Roseville I ordered for my mom is not mint condition, as was advertised. See photos of color repair below. How do you want to handle this problem?
Begin forwarded message:
Oct 12, 2015
[redacted] M wrote:
Subject: Different green...
The color repair is only on one side. Note how carefully they tried to blend it along a line in the vase. Now can you see what she is pointing out?
[redacted]
Although the dealer refused to admit it could be a repair, he eventually acknowledged that it could be a factory flaw in the glaze:
[redacted]
Oct 12, 2015
[redacted] M wrote:
I see what you mean about a little more minty color on one side and honestly that is just how it was glazed. These did not all come out perfect and sometimes you had variations like this .
Thanks,
[redacted] and [redacted]
**
It took 18+ emails and a phone call to the dealer, requesting simply that the dealer refund the cost of the item PLUS shipping costs, since he mistakenly/falsely advertised it as mint when it was not. Dealer refuses to stand behind the quality of his product of the accuracy of his advertising. He characterizes requests for a refund as "bullying" and "guess your having a bad day" and "threatening." The dealer's attempts to misconstrue the situation as "her mother doesn't like the color" is misleading and dishonest. He understands and is in possession of the photographs that prove that the piece is flawed and/or repaired and he refuses to accept responsibility for that.
Dealer can agree to refund full price of item and shipping both ways or buyer will continue to pursue this fraud to the fullest extent of the law, as indicated.
Let this serve as a warning to all others considering doing business with this dealer. You will be required to file a Revdex.com complaint to resolve a simple issue that an honest and professional seller would have immediately resolved. Is that the kind of seller you want to do business with?
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ [redacted] bought the piece for her mother Her mother doesn't like the color We have talked via phone to [redacted] 's mother and multiple times to [redacted] via emailIn all conversations we have offered to allow them to return vase for a full refund of the purchase price without any restocking fee as per our satisfaction guaranteeWe offer a money back guarantee without any restocking fee on all items for any reasonWe understand sometimes pieces don't match color wiseSo yes we are more than happy to refund her full payment for the item because she doesn't like the color We also explained that we don't include shipping charges in the refund unless we missed damage or repairA simple color variation that is common on any production pottery and that would be readily seen in the multiple photos in the sale listing is not something we would offer a shipping refund for [redacted] 's statement that we would not reinspect the vase is as clearly documented in our email exchange [redacted] has repeatedly attempted to threaten and bully us into returning the shipping charges even before she has returned to the piece and allowed us to reinspect it Below are unedited copies of our email exchange Begin forwarded message: From: [redacted] and [redacted] Date: October 14, at 4:39:PM CDT To: [redacted] D Subject: Re: Different green [redacted] You are making all sorts of claimsYour mother was very nice when she spoke to ***We have told you repeatedly to return the piece for a refund And I told you we would if it was repaired we would refund the shipping which is more than most dealers would do for youBut you are not going to intimidate me to refund your shippingJust because I won't accept your bullying doesn't make me unprofessional We offer you a full refund on the purchase and you threaten us with contacting the Revdex.com Just can't send an email without a threat can youGuess your having a bad dayHope things get better for you Sent from my iPhone On Oct 14, 2015, at 4:PM, [redacted] D wrote: ***, Those were not threats are allegations You're not acting like a reputable dealer, so I am not treating you like one I'll take it up with the Revdex.com and the reviews and let other customers decide for themselves whether you are reputable How you handle customer complaints as a business owner is your choice not mine [redacted] On Wed, Oct 14, at 3:PM, [redacted] and [redacted] wrote: [redacted] Funny your mother never mentioned to [redacted] that she even thought the piece was repaired You stated the piece has a color differenceThey all do as I have told you and shown youI also gave you ways to check for repairs You are welcome to return the piece for a full refund as our policy clearly indicatesBut we don't refund shipping because someone doesn't like the colorIf it is repaired we would refund shippingBeyond that I guess you have to do what you have to I am actually very easy to get along with as my feedback indicates but I don't appreciate your threats or accusations [redacted] Sent from my iPhone Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) BUYER BEWARE This dealer is not reputable or professional Reviews posted on his website are invitation only and not reliable The reality is that he is not advertising his products honestly and does not stand behind the quality of his products Customer service quickly devolved into bizarre accusations that he was being bullied or that the customer was "having a bad day Hope things get better for you." This is not a professional or reputable dealer Details of what transpired: The piece of Roseville I purchased that was advertised as mint: "Roseville Pottery Freesia Green Vase 124- Estate fresh Roseville Pottery Freesia green handled vaseGood mold, color and glazeMINT CONDITIONNo chips, cracks, damage or repairs of any kindBottom marked with Roseville, USAand 124-Vase is 1/4" tall and 1/4" wide handle to handle." Upon receipt of the piece, the damage/flaw was immediately apparent Photos were taken and emailed to the dealer and a resolution was requested: [redacted] Oct 12, [redacted] D wrote: ***, Unfortunately this piece of Roseville I ordered for my mom is not mint condition, as was advertised See photos of color repair below How do you want to handle this problem? Begin forwarded message: Oct 12, [redacted] M wrote: Subject: Different green The color repair is only on one side Note how carefully they tried to blend it along a line in the vaseNow can you see what she is pointing out? [redacted] Although the dealer refused to admit it could be a repair, he eventually acknowledged that it could be a factory flaw in the glaze: [redacted] Oct 12, [redacted] M wrote: I see what you mean about a little more minty color on one side and honestly that is just how it was glazed These did not all come out perfect and sometimes you had variations like this Thanks, [redacted] and [redacted] It took 18+ emails and a phone call to the dealer, requesting simply that the dealer refund the cost of the item PLUS shipping costs, since he mistakenly/falsely advertised it as mint when it was not Dealer refuses to stand behind the quality of his product of the accuracy of his advertising He characterizes requests for a refund as "bullying" and "guess your having a bad day" and "threatening." The dealer's attempts to misconstrue the situation as "her mother doesn't like the color" is misleading and dishonest He understands and is in possession of the photographs that prove that the piece is flawed and/or repaired and he refuses to accept responsibility for that Dealer can agree to refund full price of item and shipping both ways or buyer will continue to pursue this fraud to the fullest extent of the law, as indicated Let this serve as a warning to all others considering doing business with this dealer You will be required to file a Revdex.com complaint to resolve a simple issue that an honest and professional seller would have immediately resolved Is that the kind of seller you want to do business with?
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ [redacted] bought the piece for her motherHer mother doesn't like the colorWe have talked via phone to [redacted] 's mother and multiple times to [redacted] via emailIn all conversations we have offered to allow them to return vase for a full refund of the purchase price without any restocking fee as per our satisfaction guaranteeWe offer a money back guarantee without any restocking fee on all items for any reasonWe understand sometimes pieces don't match color wiseSo yes we are more than happy to refund her full payment for the item because she doesn't like the colorWe also explained that we don't include shipping charges in the refund unless we missed damage or repairA simple color variation that is common on any production pottery and that would be readily seen in the multiple photos in the sale listing is not something we would offer a shipping refund for [redacted] 's statement that we would not reinspect the vase is as clearly documented in our email exchange [redacted] has repeatedly attempted to threaten and bully us into returning the shipping charges even before she has returned to the piece and allowed us to reinspect it Below are unedited copies of our email exchange Begin forwarded message: From: [redacted] and [redacted] Date: October 14, at 4:39:PM CDT To: [redacted] D Subject: Re: Different green [redacted] You are making all sorts of claimsYour mother was very nice when she spoke to ***We have told you repeatedly to return the piece for a refundAnd I told you we would if it was repaired we would refund the shipping which is more than most dealers would do for youBut you are not going to intimidate me to refund your shippingJust because I won't accept your bullying doesn't make me unprofessional We offer you a full refund on the purchase and you threaten us with contacting the Revdex.comJust can't send an email without a threat can youGuess your having a bad dayHope things get better for you Sent from my iPhone On Oct 14, 2015, at 4:PM, [redacted] D wrote: ***, Those were not threats are allegationsYou're not acting like a reputable dealer, so I am not treating you like oneI'll take it up with the Revdex.com and the reviews and let other customers decide for themselves whether you are reputableHow you handle customer complaints as a business owner is your choice not mine [redacted] On Wed, Oct 14, at 3:PM, [redacted] and [redacted] wrote: [redacted] Funny your mother never mentioned to [redacted] that she even thought the piece was repairedYou stated the piece has a color differenceThey all do as I have told you and shown youI also gave you ways to check for repairs You are welcome to return the piece for a full refund as our policy clearly indicatesBut we don't refund shipping because someone doesn't like the colorIf it is repaired we would refund shippingBeyond that I guess you have to do what you have to I am actually very easy to get along with as my feedback indicates but I don't appreciate your threats or accusations [redacted] Sent from my iPhone Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) BUYER BEWAREThis dealer is not reputable or professionalReviews posted on his website are invitation only and not reliableThe reality is that he is not advertising his products honestly and does not stand behind the quality of his productsCustomer service quickly devolved into bizarre accusations that he was being bullied or that the customer was "having a bad dayHope things get better for you." This is not a professional or reputable dealer Details of what transpired: The piece of Roseville I purchased that was advertised as mint: "Roseville Pottery Freesia Green Vase 124- Estate fresh Roseville Pottery Freesia green handled vaseGood mold, color and glazeMINT CONDITIONNo chips, cracks, damage or repairs of any kindBottom marked with Roseville, USAand 124-Vase is 1/4" tall and 1/4" wide handle to handle." Upon receipt of the piece, the damage/flaw was immediately apparentPhotos were taken and emailed to the dealer and a resolution was requested: [redacted] Oct 12, [redacted] D wrote: ***, Unfortunately this piece of Roseville I ordered for my mom is not mint condition, as was advertisedSee photos of color repair belowHow do you want to handle this problem? Begin forwarded message: Oct 12, [redacted] M wrote: Subject: Different green The color repair is only on one sideNote how carefully they tried to blend it along a line in the vaseNow can you see what she is pointing out? [redacted] Although the dealer refused to admit it could be a repair, he eventually acknowledged that it could be a factory flaw in the glaze: [redacted] Oct 12, [redacted] M wrote: I see what you mean about a little more minty color on one side and honestly that is just how it was glazedThese did not all come out perfect and sometimes you had variations like this Thanks, [redacted] and [redacted] It took 18+ emails and a phone call to the dealer, requesting simply that the dealer refund the cost of the item PLUS shipping costs, since he mistakenly/falsely advertised it as mint when it was notDealer refuses to stand behind the quality of his product of the accuracy of his advertisingHe characterizes requests for a refund as "bullying" and "guess your having a bad day" and "threatening." The dealer's attempts to misconstrue the situation as "her mother doesn't like the color" is misleading and dishonestHe understands and is in possession of the photographs that prove that the piece is flawed and/or repaired and he refuses to accept responsibility for that Dealer can agree to refund full price of item and shipping both ways or buyer will continue to pursue this fraud to the fullest extent of the law, as indicated Let this serve as a warning to all others considering doing business with this dealerYou will be required to file a Revdex.com complaint to resolve a simple issue that an honest and professional seller would have immediately resolvedIs that the kind of seller you want to do business with?
Initial Business Response /* (1000, 5, 2015/10/16) */
*** bought the piece for her mother Her mother doesn't like the color We have talked via phone to ***'s mother and multiple times to *** via emailIn all conversations we have offered to allow them to return vase for a full
refund of the purchase price without any restocking fee as per our satisfaction guaranteeWe offer a money back guarantee without any restocking fee on all items for any reasonWe understand sometimes pieces don't match color wiseSo yes we are more than happy to refund her full payment for the item because she doesn't like the color We also explained that we don't include shipping charges in the refund unless we missed damage or repairA simple color variation that is common on any production pottery and that would be readily seen in the multiple photos in the sale listing is not something we would offer a shipping refund for***'s statement that we would not reinspect the vase is as clearly documented in our email exchange*** has repeatedly attempted to threaten and bully us into returning the shipping charges even before she has returned to the piece and allowed us to reinspect it
Below are unedited copies of our email exchange
Begin forwarded message:
From: *** and *** ***
Date: October 14, at 4:39:PM CDT
To: *** D
Subject: Re: Different green
***
You are making all sorts of claimsYour mother was very nice when she spoke to ***We have told you repeatedly to return the piece for a refund And I told you we would if it was repaired we would refund the shipping which is more than most dealers would do for youBut you are not going to intimidate me to refund your shippingJust because I won't accept your bullying doesn't make me unprofessional
We offer you a full refund on the purchase and you threaten us with contacting the Revdex.com Just can't send an email without a threat can youGuess your having a bad dayHope things get better for you
Sent from my iPhone
On Oct 14, 2015, at 4:PM, *** D wrote:
***,
Those were not threats are allegations You're not acting like a reputable dealer, so I am not treating you like one I'll take it up with the Revdex.com and the reviews and let other customers decide for themselves whether you are reputable How you handle customer complaints as a business owner is your choice not mine
***
On Wed, Oct 14, at 3:PM, *** and *** *** wrote:
***
Funny your mother never mentioned to *** that she even thought the piece was repaired You stated the piece has a color differenceThey all do as I have told you and shown youI also gave you ways to check for repairs
You are welcome to return the piece for a full refund as our policy clearly indicatesBut we don't refund shipping because someone doesn't like the colorIf it is repaired we would refund shippingBeyond that I guess you have to do what you have to
I am actually very easy to get along with as my feedback indicates but I don't appreciate your threats or accusations
***
Sent from my iPhone
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BUYER BEWARE This dealer is not reputable or professional Reviews posted on his website are invitation only and not reliable The reality is that he is not advertising his products honestly and does not stand behind the quality of his products Customer service quickly devolved into bizarre accusations that he was being bullied or that the customer was "having a bad day Hope things get better for you." This is not a professional or reputable dealer
Details of what transpired:
The piece of Roseville I purchased that was advertised as mint:
"Roseville Pottery Freesia Green Vase 124-
Estate fresh Roseville Pottery Freesia green handled vaseGood mold, color and glazeMINT CONDITIONNo chips, cracks, damage or repairs of any kindBottom marked with Roseville, USAand 124-Vase is 1/4" tall and 1/4" wide handle to handle."
Upon receipt of the piece, the damage/flaw was immediately apparent Photos were taken and emailed to the dealer and a resolution was requested:
***
Oct 12,
*** D wrote:
***,
Unfortunately this piece of Roseville I ordered for my mom is not mint condition, as was advertised See photos of color repair below How do you want to handle this problem?
Begin forwarded message:
Oct 12,
*** M wrote:
Subject: Different green
The color repair is only on one side Note how carefully they tried to blend it along a line in the vaseNow can you see what she is pointing out?
***
Although the dealer refused to admit it could be a repair, he eventually acknowledged that it could be a factory flaw in the glaze:
***
Oct 12,
*** M wrote:
I see what you mean about a little more minty color on one side and honestly that is just how it was glazed These did not all come out perfect and sometimes you had variations like this
Thanks,
*** and *** ***
**
It took 18+ emails and a phone call to the dealer, requesting simply that the dealer refund the cost of the item PLUS shipping costs, since he mistakenly/falsely advertised it as mint when it was not Dealer refuses to stand behind the quality of his product of the accuracy of his advertising He characterizes requests for a refund as "bullying" and "guess your having a bad day" and "threatening." The dealer's attempts to misconstrue the situation as "her mother doesn't like the color" is misleading and dishonest He understands and is in possession of the photographs that prove that the piece is flawed and/or repaired and he refuses to accept responsibility for that
Dealer can agree to refund full price of item and shipping both ways or buyer will continue to pursue this fraud to the fullest extent of the law, as indicated
Let this serve as a warning to all others considering doing business with this dealer You will be required to file a Revdex.com complaint to resolve a simple issue that an honest and professional seller would have immediately resolved Is that the kind of seller you want to do business with?
Initial Business Response /* (1000, 5, 2015/10/16) */
[redacted] bought the piece for her mother. Her mother doesn't like the color. We have talked via phone to [redacted]'s mother and multiple times to [redacted] via email. In all conversations we have offered to allow them to return vase for a full...
refund of the purchase price without any restocking fee as per our satisfaction guarantee. We offer a money back guarantee without any restocking fee on all items for any reason. We understand sometimes pieces don't match color wise. So yes we are more than happy to refund her full payment for the item because she doesn't like the color. We also explained that we don't include shipping charges in the refund unless we missed damage or repair. A simple color variation that is common on any production pottery and that would be readily seen in the multiple photos in the sale listing is not something we would offer a shipping refund for. [redacted]'s statement that we would not reinspect the vase is false as clearly documented in our email exchange. [redacted] has repeatedly attempted to threaten and bully us into returning the shipping charges even before she has returned to the piece and allowed us to reinspect it.
Below are unedited copies of our email exchange.
Begin forwarded message:
From: [redacted] and [redacted]
Date: October 14, 2015 at 4:39:41 PM CDT
To: [redacted] D
Subject: Re: Different green...
[redacted]
You are making all sorts of false claims. Your mother was very nice when she spoke to [redacted]. We have told you repeatedly to return the piece for a refund. And I told you we would if it was repaired we would refund the shipping which is more than most dealers would do for you. But you are not going to intimidate me to refund your shipping. Just because I won't accept your bullying doesn't make me unprofessional.
We offer you a full refund on the purchase and you threaten us with contacting the Revdex.com. Just can't send an email without a threat can you. Guess your having a bad day. Hope things get better for you.
Sent from my iPhone
On Oct 14, 2015, at 4:21 PM, [redacted] D wrote:
[redacted],
Those were not threats are allegations. You're not acting like a reputable dealer, so I am not treating you like one. I'll take it up with the Revdex.com and the reviews and let other customers decide for themselves whether you are reputable. How you handle customer complaints as a business owner is your choice not mine.
[redacted]
On Wed, Oct 14, 2015 at 3:14 PM, [redacted] and [redacted] wrote:
[redacted]
Funny your mother never mentioned to [redacted] that she even thought the piece was repaired. You stated the piece has a color difference. They all do as I have told you and shown you. I also gave you ways to check for repairs.
You are welcome to return the piece for a full refund as our policy clearly indicates. But we don't refund shipping because someone doesn't like the color. If it is repaired we would refund shipping. Beyond that I guess you have to do what you have to.
I am actually very easy to get along with as my feedback indicates but I don't appreciate your threats or accusations.
[redacted]
Sent from my iPhone
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BUYER BEWARE. This dealer is not reputable or professional. Reviews posted on his website are invitation only and not reliable. The reality is that he is not advertising his products honestly and does not stand behind the quality of his products. Customer service quickly devolved into bizarre accusations that he was being bullied or that the customer was "having a bad day. Hope things get better for you." This is not a professional or reputable dealer.
Details of what transpired:
The piece of Roseville I purchased that was advertised as mint:
"Roseville Pottery Freesia Green Vase 124-9
Estate fresh Roseville Pottery Freesia green handled vase. Good mold, color and glaze. MINT CONDITION. No chips, cracks, damage or repairs of any kind. Bottom marked with Roseville, USA. and 124-9. Vase is 9 1/4" tall and 7 1/4" wide handle to handle."
Upon receipt of the piece, the damage/flaw was immediately apparent. Photos were taken and emailed to the dealer and a resolution was requested:
[redacted]
Oct 12, 2015
[redacted] D wrote:
[redacted],
Unfortunately this piece of Roseville I ordered for my mom is not mint condition, as was advertised. See photos of color repair below. How do you want to handle this problem?
Begin forwarded message:
Oct 12, 2015
[redacted] M wrote:
Subject: Different green...
The color repair is only on one side. Note how carefully they tried to blend it along a line in the vase. Now can you see what she is pointing out?
[redacted]
Although the dealer refused to admit it could be a repair, he eventually acknowledged that it could be a factory flaw in the glaze:
[redacted]
Oct 12, 2015
[redacted] M wrote:
I see what you mean about a little more minty color on one side and honestly that is just how it was glazed. These did not all come out perfect and sometimes you had variations like this .
Thanks,
[redacted] and [redacted]
**
It took 18+ emails and a phone call to the dealer, requesting simply that the dealer refund the cost of the item PLUS shipping costs, since he mistakenly/falsely advertised it as mint when it was not. Dealer refuses to stand behind the quality of his product of the accuracy of his advertising. He characterizes requests for a refund as "bullying" and "guess your having a bad day" and "threatening." The dealer's attempts to misconstrue the situation as "her mother doesn't like the color" is misleading and dishonest. He understands and is in possession of the photographs that prove that the piece is flawed and/or repaired and he refuses to accept responsibility for that.
Dealer can agree to refund full price of item and shipping both ways or buyer will continue to pursue this fraud to the fullest extent of the law, as indicated.
Let this serve as a warning to all others considering doing business with this dealer. You will be required to file a Revdex.com complaint to resolve a simple issue that an honest and professional seller would have immediately resolved. Is that the kind of seller you want to do business with?