Just Blinds, LP

[redacted] Your refund was requested yesterday.Please allow 8-business days for your refund to be applied to your original form of payment.For all future purchases, you MUST obtain a sample of the product before you purchase it do to multiple manufacturer changes/color changes.Thank you,***www.justblinds.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received a message today from customer service specialist Sophia L [redacted] indicating she has issued a refund in the amount of $for the Velcro tape I purchased to install this valance I was unable to locate the other style clips I was seeking that fit the measurements of this valance Assuming the refund is received within the next to business days as she has indicated, I consider the matter handled to my satisfactionThank you for your assistance in this matter

Hi Helen,I am terribly sorry to hear that your blinds did not fit your windows they way you expected them to fit.Please take a steel measuring tape and reply to this with the EXACT width and Height of each of the blinds you orderedMeasure from the left edge of the metal head rail or slat to the
right edge of the metal headrail or slatRight the exact width down for each blind.Then, measure from the top of the metal head rail (not the decorative valance) to the bottom rail for each blindThen write down the exact height for each blind. Awaiting your reply.Thank you,*** Blairwww.justblinds.com

Hi Mr***I am sorry to learn that you feel your blinds are not the correct color.The manufacturers we use to provide our products, also manufacturer products for other companiesThis is why the manufacturer will have a color name that differs from our color nameEvery company that gets this
product from this manufacturer, calls the color a different name than the manufacturer does.The manufacturer calls our *** *** *** *** I have called the manufacturer and have verified that our ** *** ** ** *** *** ***You did receive the correct color.I am asking the sample department to send you a sample of *** *** so that you can verify this.Our Satisfaction Guarantee states that to cover the color of your order, you had to obtain a sample of the color you selected before placing the orderUnfortunately, you did not obtain a sample prior to placing the orderThe Satisfaction Guarantee also states that you have 30-days from receipt of purchase to make a claim, if you had obtained samples firstThe 30-day period has come and gone.I am confident that when the sample of *** *** arrives, you will see that it matches your blinds.All my best,***www.justblinds.com

*** ***I am sorry to hear that your blind arrived with spots on itThat certainly isn't the experience we wanted for you.After reviewing the notes on your order, I see you are asking for a change of color with your remakeWe are unable to offer that change of color to you at no chargeYou
did not receive a sample of the color you ordered before the order was placedThis is required for a color change.I see the last communication you received was an offer to donate the blinds to a local charity, and provide us with a picture copy of the receiptYou have that option for a refund, or you can ship the blind back to us , at your expense, for the refundThis policy is described in our Satisfaction Guarantee.Please consider your two options and determine if you want to donate the blind or ship the blind back to usThe Customer Service agent advised you of the 10/17/deadline to receive the refund.Please let us know how you would like to proceed.All my best,*** www.justblinds.com

HI ***I am sorry to hear that your order has been delayed by a material backorderBackorders or material shortfalls do happen, from time to timeOur manufacturers works very hard to get the materials needed when backorders occur.The manufacturer has advised us that your order will fly from
*** ** *** on TuesdayThe order will then have to clear customs before it is released to *** to complete delivery to youOrders normally take 1-business to clear customsHowever, it may take a little longer due to the holiday upsurge in commerceOnce the order clears customs, you will be able to track the orderThe manufacturer has also upgraded your shipment with expedited shipping....again, once the order clears customs.Thank you for your patience while this process is completed.Regards,***www.justblinds.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Hi ***,I am sorry to hear that you are unhappy with the valance clips that came with your blinds.Unfortunately, that is the only clip that the manufacturer has for this blindThey have no other clip to send youAll customers that order the 2" Express fauxwood blinds, receive the valance clips
you received.The videos on our Web site are "generic" videos to provide basic instructionsYour order should have come with written instructions specific to your blindsThere you will find instructions on how to install your valance.I also see that our Customer Service agent provided you with two other optionsThe first option is to purchase the C-clip you want at ***The 2nd option was to purchase heavy duty Velcro strips with the peel off stripsThe Customer Service agent even offered to refund the purchase price of either of these options.Please consider these two options if you are unsuccessful with the installation of your valance using the manufacturer's instructionsIf you did not receive the manufacturer's instructions, please let me knowI will email them to you.All my best,Scott D***

Hi ***Thank you for replying to our email.I am sorry to hear about the issues with your orderIt is our wish for all customers to be satisfied.After carefully reviewing all order notes and correspondence on your order, I see that you have changed your mind on the color of the custom blinds you
selected and orderedSince you had ordered a sample of the color first, we are bound to remake the original order in the same product in a different colorHowever, only the original orderThis means that NO changes can be made to the orderNo product changes, no size changes, and no feature changes can be madeOtherwise, it is a new order and subject to only a discount, not a free remake per our policy:Errors in Your Order All of our products are custom made to order so it is very important that you follow our measuring and installation instructionsWhen you follow our instructions we guarantee your blinds will fit perfectly! It is equally important that you review your email order confirmation for accuracyOf course we realize that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to youIf you make a mistake in measuring or ordering please contact usDepending on the type of error you may return the product to the factory for alteration or we will have it remade at a discountThere is an authorization in your order to remake your order for you one time exactly as it was originally ordered, just in a different colorPlease contact customer service when you are ready to choose another color and remake your original order one timeThey can be reached by calling 800-959-M-F 6am to 10pm or Sat/Sun 9-8pm Central timeJust provide your original order number--***
*** ***
*** ***

Mr ***I would like to clear up a few things.First, I am not saying that the samples you have of Lt Walnut and *** are the sameThe Lt Walnut is a "Standard wood blind" and the *** is a "Deluxe wood blind" in our current product selection.I wish you had told me that you received samples last summerThat would have cleared a lot of things up.First, the samples you obtain last summer, are for a product we no longer carryThose blinds are simply not available any longerSo, we are not able to provide those blinds to you.So, we can offer you a 50% discount to keep the blinds you have, replace the blinds exactly as you ordered them in a color we currently have (you would be required to order and receive samples first) , or you can donate the blinds you have, email us a picture copy of the donation receipt, and we can provide a full refund.Please consider these options and then reply and let me know.Thank you,***www.justblinds.com

Justblinds.com order [redacted]Hi [redacted]!I am sorry to see that you opened a Revdex.com complaint due to the issues with getting the replacement slats. I have contacted the manufacturer of your original order, [redacted], and have verified that your parts are shipping today. They will...

use [redacted] tracking [redacted]. You can visit www.[redacted].com after 8pm this evening or tomorrow to track the order's delivery to your Point Clear Cove street address.Once you have successfully tracked the parts order, please close this Revdex.com complaint as quickly as possible.Thank you,Chris [redacted]www.justblinds.com

[redacted],I am sorry to learn that you felt you needed to file a Revdex.com complaint about your order.I have reviewed your order and your complaint. An Internet company has a reasonable expectation that a customer will review all product information before they order. You placed this order...

yourself, and did not input the order with a design consultant.When going through the ordering procedure, step two is to choose a mount type. There are three choices: Inside mount, outside mount, and inside side mount. The "inside side mount" shows a picture of an window with an open top. The same type of window you state you have. You did not select this mount. Therefore, this is a customer error. This is considered a mis-measure or order error, as  you did not disclaim you had an open-top window when ordering. Our Satisfaction Guarantee does not cover customer errors or mis-ordering/mis-measuring. I am sorry about that.I contacted our Product Management Specialist Steve. He is the one employee that makes changes to our [redacted] He states that mount option has always been there for the product you ordered. You just simply missed it. I am sorry for that as well.We have offered you a re-order discount due to making the ordering error. We will stand by that offer to you. To obtain the re-order discount, please call our [redacted]I have also noted that your last contact with us was on December 15th at 11:07am Central Standard time. You called in to Customer Service. When the agent offered the 35% remake discount, you stated you would keep the shade as is.[redacted] does stand behind our products, service, and Satisfaction Guarantee when issues fall within the guidelines of the guarantee. Unfortunately, your order does not qualify for that guarantee. Again, we are happy to extend the remake discount to you. Just call Customer Service to utilize that discount.Warm regards,[redacted]

Revdex.com:Please forward this information back to the business as they have requested:The measurements are:[redacted] [redacted] [redacted] [redacted] [redacted] 
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I received a message today from customer service specialist Sophia L[redacted] indicating she has issued a refund in the amount of $7.92 for the Velcro tape I purchased to install this valance.  I was unable to locate the other style clips I was seeking that fit the measurements of this valance.  Assuming the refund is received within the next 3 to 4 business days as she has indicated,  I consider the matter handled to my satisfaction. Thank you for your assistance in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  Specifically, I accept the offer for 50% off the blinds that I have received.  [redacted]

[redacted]Your rejection states that you would accept a 50% discount to keep the shade. The discount will not make your shade fit any better. You did not select the correct mount type for your application. This is why your shade does not fit properly.I will provide the one time 50% discount on the amount you paid for the shade, but you must close the Revdex.com claim first.Once the claim is closed, please email me at [redacted]. I will then process the refund for you. The refund will take 5-8 business days to be applied to your original form of payment.Thank you,[redacted]www.[redacted]

Hi Helen,Thank you for your reply. However, the reply is inadequate.There are t[redacted] blinds on order [redacted]The sizes listed in your last email do no make sense per the order.Please measure all 3 blinds with the EXACT width (from left edge of slat to right edge of slat" and measure from the top of the metal head rail (not decorative valance) to the bottom rail. Again, provide the EXACT measurements of what you received.Please reply with all three blinds listed.Thank you,[redacted] Blairwww.justblinds.com

[redacted]Your refund was requested yesterday.Please allow 8-10 business days for your refund to be applied to your original form of payment.For all future purchases, you MUST obtain a sample of the product before you purchase it do to multiple manufacturer changes/color changes.Thank...

you,[redacted]www.justblinds.com

Revdex.com:
This letter is to inform you that Just Blinds, LP has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/15/2016 and assigned ID [redacted]
Regards,