Just Buttons

Complaint: [redacted] I am rejecting this response because: I paid for a product that was not useableIt is something that has to be thrown awayI wasn't even offered an exchange or credit so I could have something that can be usedThey took my money and provided me with a product that is completely inoperativeIf this was a company with integrity they wouldn't have even shipped it out like this in the first placeThey would have seen it was unworkable and contacted me or emailed meInstead they took my money and sent me garbageIf their system doesn't provide a good customizable template for most computers (I am using a Mac from so pretty current!) then they should take that feature off as it is misleading to a consume thinking that what they see on the screen is what they getI Sincerely, [redacted]

#222222;"> An order was placed by client [redacted] on Wednesday February through our website, [redacted] This order, PO#***, was for 1" round refrigerator magnetsThe cost for the 1" magnets was $112.50, and the customer selected [redacted] Priority 2-day shipping for $with a requested delivery date of Thursday February 2014, making the total amount paid $ Upon placing an order through our site, all of our clients receive an order confirmation email, which contains their billing and shipping information, as well as a description of the product they have ordered (which would include size and button type)Order confirmation emails will also contain a digital proof of the client's artwork, if the client has created their button design using our in-site button designer program, which this client hadPer our order guidelines, which are available on our website, all order cancellations or changes must be received within one business day of the order being placed to allow for production of each order This client was contacted by our phone rep on February 20, because we were concerned that the client would not want refrigerator magnetsThe client confirmed that detail and requested that the magnets be switched to 1" pinback buttonsHer order details were updated, and a refund of $was processed that day (2/20) for the product change, lowering the customer's total to $The discussion about magnets vspin backs was the only correspondence we had with our client prior to shipping their orderThis order was shipped on Friday February 2014, and [redacted] tracking shows that the client received their order on Tuesday February 25, meaning they received their order two days earlier than requestedThe [redacted] tracking number for this package was [redacted] Once the order arrived at its location, we were not contacted by this clientOn Wednesday March 2014, we received a package containing this order, with a note indicating that the client would like to return their product as they were dissatisfiedPrior to shipping this order back, our client did not contact us via phone or email to indicate that they were not satisfied with their orderUpon receipt of the buttons we immediately contacted the client The client indicated that the buttons were too small and the type was not readableWhen we tried to explain why her buttons printed the way they did, the client hung up We followed up the phone call with an emailThe client did not respondAfter this exchange, we tendered the package to [redacted] for return to the client Due to the large variety of devices, (cell phones, tablets, computer monitors, lap tops ect) that clients use to design and look at their proofs, we are unable to provide to-scale digital proofs The size of the proof will vary greatly depending on what type of device the client is using To help clients understand these challenges we offer a variety of design tips, as well as a complete help/FAQ section on our web siteBelow is an excerpt which deals with font choices: [redacted] Choosing the Right Font When designing your button take into consideration the actual size of the finished productIt's easy to forget that a one inch button is only about the size of a quarter especially when you're viewing it on a 27” monitor which displays the design 200-times bigger than it will printThat tiny point type you added will not be visible or printableOn smaller buttons bold San-serifed fonts with clean lines are much more readable than italicized, wispy serifed display fontsThe cleaner the font the better Although we use high quality digital printing press capable of printing up to 2400xDPI, we can't make magic happenAlways make a test print of your button design at home to be sure the fonts make sense when printedWhat you see on your screen may not always translate well into printTo be sure your type is readable when printed try not to use a type size smaller than points Due to the custom nature of the products we offer, our site guidelines indicate that we do not accept returns or exchanges under most circumstances, unless an error has been made on our partWe are unable to accept returns and exchanges from clients who are dissatisfied with artwork they created, or the button size they have selectedWe do not make assumptions pertaining to the artwork or font selections that our clients utilize, because our product can be used in a variety of waysWe hope that all clients will be satisfied with the product they receive, but we cannot claim responsibility for perceived design flawsOur site guidelines also contain detailed recommendations for design and font placement For each button size, we do include a description of the button sizeFor example, on our product page for 1" Round Buttons, we include a description that says, "about the size of a quarter." We offer dozens of unique button sizes and configurations through our website, and hope that clients will select a button size and shape that best suits the nature of the product's use

We understand the disappointment you feel in receiving a product which does not live up to your expectations.   However, as outlined in our previous response, due to the custom nature of our products, our site guidelines indicate that we do not accept returns or exchanges under most circumstances, unless an error has been made on our part. We are unable to accept returns and exchanges from clients who are dissatisfied with artwork they created, or the button size they have selected. We do not make assumptions pertaining to the artwork or font selections that our clients utilize, because our product can be used in a variety of ways. We hope that all clients will be satisfied with the product they receive, but we cannot claim responsibility for perceived design flaws. Our site guidelines contain detailed recommendations for design and font placement.  We offer dozens of unique button sizes and configurations through our website, and hope that clients will select a button size and shape that best suits the nature of the product's use. 
 
We feel that we have addressed all the concerns brought up in your rejection in our previous response.

Complaint: [redacted]
I am rejecting this response because: I paid for a product that was not useable. It is something that has to be thrown away. I wasn't even offered an exchange or credit so I could have something that can be used. They took my money and provided me with a product that is completely inoperative. If this was a company with integrity they wouldn't have even shipped it out like this in the first place. They would have seen it was unworkable and contacted me or emailed me. Instead they took my money and sent me garbage. If their system doesn't provide a good customizable template for most computers (I am using a Mac from 2012 so pretty current!) then they should take that feature off as it is misleading to a consume thinking that what they see on the screen is what they get. I
Sincerely,
[redacted]

An order was placed by client [redacted] on Wednesday February 19 2014 through our website,[redacted] This order, PO#[redacted], was for 250 1" round refrigerator magnets. The cost for the 1" magnets was $112.50, and the customer selected [redacted] Priority 2-day shipping for $36.52 with a requested delivery date of Thursday February 27 2014, making the total amount paid $149.02.
Upon placing an order through our site, all of our clients receive an order confirmation email, which contains their billing and shipping information, as well as a description of the product they have ordered (which would include size and button type). Order confirmation emails will also contain a digital proof of the client's artwork, if the client has created their button design using our in-site button designer program, which this client had. Per our order guidelines, which are available on our website, all order cancellations or changes must be received within one business day of the order being placed to allow for production of each order.
This client was contacted by our phone rep on February 20, because we were concerned that the client would not want refrigerator magnets. The client confirmed that detail and requested that the magnets be switched to 1" pinback buttons. Her order details were updated, and a refund of $50.00 was processed that day (2/20) for the product change, lowering the customer's total to $99.02. The discussion about magnets vs. pin backs was the only correspondence we had with our client prior to shipping their order. This order was shipped on Friday February 21 2014, and [redacted] tracking shows that the client received their order on Tuesday February 25, meaning they received their order two days earlier than requested. The [redacted] tracking number for this package was [redacted].
Once the order arrived at its location, we were not contacted by this client. On Wednesday March 26 2014, we received a package containing this order, with a note indicating that the client would like to return their product as they were dissatisfied. Prior to shipping this order back, our client did not contact us via phone or email to indicate that they were not satisfied with their order. Upon receipt of the buttons we immediately contacted the client. The client indicated that the buttons were too small and the type was not readable. When we tried to explain why her buttons printed the way they did, the client hung up. We followed up the phone call with an email. The client did not respond. After this exchange, we tendered the package to [redacted] for return to the client.
Due to the large variety of devices, (cell phones, tablets, computer monitors, lap tops ect). that clients use to design and look at their proofs, we are unable to provide to-scale digital proofs. The size of the proof will vary greatly depending on what type of device the client is using. To help clients understand these challenges we offer a variety of design tips, as well as a complete help/FAQ section on our web site. Below is an excerpt which deals with font choices:
[redacted]
Choosing the Right Font
When designing your button take into consideration the actual size of the finished product. It's easy to forget that a one inch button is only about the size of a quarter especially when you're viewing it on a 27” monitor which displays the design 200-400 times bigger than it will print. That tiny 3 point type you added will not be visible or printable. On smaller buttons bold San-serifed fonts with clean lines are much more readable than italicized, wispy serifed display fonts. The cleaner the font the better.
Although we use high quality digital printing press capable of printing up to 2400x2400 DPI, we can't make magic happen. Always make a test print of your button design at home to be sure the fonts make sense when printed. What you see on your screen may not always translate well into print. To be sure your type is readable when printed try not to use a type size smaller than 5 points.
Due to the custom nature of the products we offer, our site guidelines indicate that we do not accept returns or exchanges under most circumstances, unless an error has been made on our part. We are unable to accept returns and exchanges from clients who are dissatisfied with artwork they created, or the button size they have selected. We do not make assumptions pertaining to the artwork or font selections that our clients utilize, because our product can be used in a variety of ways. We hope that all clients will be satisfied with the product they receive, but we cannot claim responsibility for perceived design flaws. Our site guidelines also contain detailed recommendations for design and font placement. For each button size, we do include a description of the button size. For example, on our product page for 1" Round Buttons, we include a description that says, "about the size of a quarter." We offer dozens of unique button sizes and configurations through our website, and hope that clients will select a button size and shape that best suits the nature of the product's use.

Review: The site has a template to design your own buttonsOn the template the image looks good and you are able to read the wordsWhen the buttons arrived you are unable to read what it says at all! The words are literally cut offI sent back the buttons so we can reorder them as clearly if you can't read it then they can't be usedThe customer service rep calls me to tell me there is nothing they can do as the buttons are small that is why you can't read themSo then why did the print them, ship them, and charge me if you can't even read it? I said I used the template and it appeared fine? (The template still shows in my account on line that it can be read)She said these buttons are small so you can't read itI said I wouldn't have ordered it if I couldn't read it? She said "so you want us to give you free buttons?"I said no, I just want them replaced with buttons I can readShe refused.Desired Settlement: a credit to my credit card for $Thank you
Business
Response:
An order was placed by client [redacted] on Wednesday February through our website,[redacted] This order, PO#[redacted], was for 1" round refrigerator magnetsThe cost for the 1" magnets was $112.50, and the customer selected [redacted] Priority 2-day shipping for $with a requested delivery date of Thursday February 2014, making the total amount paid $
Upon placing an order through our site, all of our clients receive an order confirmation email, which contains their billing and shipping information, as well as a description of the product they have ordered (which would include size and button type)Order confirmation emails will also contain a digital proof of the client's artwork, if the client has created their button design using our in-site button designer program, which this client hadPer our order guidelines, which are available on our website, all order cancellations or changes must be received within one business day of the order being placed to allow for production of each order
This client was contacted by our phone rep on February 20, because we were concerned that the client would not want refrigerator magnetsThe client confirmed that detail and requested that the magnets be switched to 1" pinback buttonsHer order details were updated, and a refund of $was processed that day (2/20) for the product change, lowering the customer's total to $The discussion about magnets vspin backs was the only correspondence we had with our client prior to shipping their orderThis order was shipped on Friday February 2014, and [redacted] tracking shows that the client received their order on Tuesday February 25, meaning they received their order two days earlier than requestedThe [redacted] tracking number for this package was [redacted]
Once the order arrived at its location, we were not contacted by this clientOn Wednesday March 2014, we received a package containing this order, with a note indicating that the client would like to return their product as they were dissatisfiedPrior to shipping this order back, our client did not contact us via phone or email to indicate that they were not satisfied with their orderUpon receipt of the buttons we immediately contacted the clientThe client indicated that the buttons were too small and the type was not readableWhen we tried to explain why her buttons printed the way they did, the client hung upWe followed up the phone call with an emailThe client did not respondAfter this exchange, we tendered the package to [redacted] for return to the client
Due to the large variety of devices, (cell phones, tablets, computer monitors, lap tops ect)that clients use to design and look at their proofs, we are unable to provide to-scale digital proofsThe size of the proof will vary greatly depending on what type of device the client is usingTo help clients understand these challenges we offer a variety of design tips, as well as a complete help/FAQ section on our web siteBelow is an excerpt which deals with font choices:
Choosing the Right Font
When designing your button take into consideration the actual size of the finished productIt's easy to forget that a one inch button is only about the size of a quarter especially when you're viewing it on a 27” monitor which displays the design 200-times bigger than it will printThat tiny point type you added will not be visible or printableOn smaller buttons bold San-serifed fonts with clean lines are much more readable than italicized, wispy serifed display fontsThe cleaner the font the better
Although we use high quality digital printing press capable of printing up to 2400xDPI, we can't make magic happenAlways make a test print of your button design at home to be sure the fonts make sense when printedWhat you see on your screen may not always translate well into printTo be sure your type is readable when printed try not to use a type size smaller than points
Due to the custom nature of the products we offer, our site guidelines indicate that we do not accept returns or exchanges under most circumstances, unless an error has been made on our partWe are unable to accept returns and exchanges from clients who are dissatisfied with artwork they created, or the button size they have selectedWe do not make assumptions pertaining to the artwork or font selections that our clients utilize, because our product can be used in a variety of waysWe hope that all clients will be satisfied with the product they receive, but we cannot claim responsibility for perceived design flawsOur site guidelines also contain detailed recommendations for design and font placementFor each button size, we do include a description of the button sizeFor example, on our product page for 1" Round Buttons, we include a description that says, "about the size of a quarter." We offer dozens of unique button sizes and configurations through our website, and hope that clients will select a button size and shape that best suits the nature of the product's use

Review: Placed order with this company for pins for the death of my best friend at age 19 and they were never delivered, company ignoring all calls and emails

I placed an order of two different designs of buttons coming from this company. I payed for express shipping and the total was about $150. I placed my order in January and have been calling and emailing them since the expected delivery date of my package. I never got a call or email back. It is now April. There were no notes left saying of any attempted deliveries and I am done waiting on them. They won't respond to anything. I just want my buttons for her family and loved ones as a memory of her and it looks like thats not going to happen.Desired Settlement: I just want my buttons, and a refund for the express shipping. That's it.

Business

Response:

Business Response /* (1000, 5, 2013/04/04) */

Contact Name and Title: [redacted]

Contact Phone: X-XXX-XXX-XXXX

Contact Email: [redacted].org

PO #XXXXX was processed and shipped on 02/04/2013 FedEx tracking number XXXXXXXXXXXXXXX to:

FedEx tried multiple times to deliver the package. FedEx called XXXXXXXXXX which was the number given to us at the time the order was placed and the person who answered "refused" the shipment.

On February 21st we received a voicemail from [redacted], we responded immediately with an email which I can provide if requested. We explained that FedEx was unable to deliver to the address provided and that the package had been refused. We let them know that we would need a new address and requested that they pay for the additional shipping due to the fact that the address was incorrect. [redacted] responded by saying she didn't think it was fair that she should have to pay for shipping again and did not provide a new address.

Rather than go back and forth via email we began to call XXXXXXXXXX, when we called the phone would ring and either no one would answer or we would get a message that the voicemail was full. We also tried XXX-XXX-XXXX which was given to us via a voice mail and had the same result. We have called almost every day and have not been able to connect. On 04/02 we received an email which [redacted] threatened to open a case against us with the Revdex.com. We responded asking for a working phone number and the best time to call. At 9:30 PM on 4/3 she responded saying that "XXXXXXXXXX is my only number, I never recieved any calls and the mailbox shouldnt be full so im not sure why that would happen but around what time should I be expecting a call?" As it is 8:30 am on 4/4 we have not had a chance to respond and a case has been opened against us.

We have been trying to get the client her buttons. However, we cannot ship to an address that FedEx cannot locate, we also cannot get in touch with her. I can provide proof of our attempts to respond.

Consumer Response /* (3000, 7, 2013/04/05) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

You have never left me a voicemail and I have no records of calls from you. Period. My only number is XXXXXXXXXX and I have not recieved calls from you, so saying that you call me everyday is not true. That other phone number is not mine and I don't even know it. I gave you my phone number with no result. The address it was to be shipped to is also the address, I bet FedEx went to [redacted], because [redacted] is only owned by my mother who was expecting the package everyday. I want this package shipped to [redacted] XXXXX. I don't get how that is so difficult. I never got any messages or notes on the door so either someone took them down or that's a lie. We had been expecting this package. Why would I take it this far if we had gotten a note? I just want my package for my dead best friends parents. They were the ones that paid for this. I do not have the money in my account to pay for shipping I shouldnt have to be paying for. All that I am asking is you reship the package to the first address I gave in the [redacted] first place.

Business Response /* (4000, 13, 2013/04/25) */

After further review of all the statements provided I have figured out why FedEx was unable to deliver the package. When the order was placed the client entered XXXXX, as her zip code, I can provide the purchase order confirmation if need be. In a previous response to this case she stated that her zip code is XXXXX. So, not only did the client give us the wrong phone number she also gave us a bad address to ship to. Had the client given either the correct zip code, or the correct phone number her product would have arrived on time and this case would never have been opened.

Business Response /* (4000, 14, 2013/04/25) */

Over the past few months we have tried numerous times to call this client. Each time the phone would ring and a recorded message would tell us that the subscriber did not have a voicemail box that was set up or that the mailbox was full. Today, we called again, with the same result. We then called back several more times and the client finally answered her phone. The conversation did not go well.

Contrary to the client's comments, we have responded to her. We responded via email (which we have proof of) we have also called many many times. The fact is that we produced and shipped this order on time. FedEx attempted to deliver the product to the address provided by the client. For reasons unknown they were unable to deliver. When FedEx was unable to deliver (three separate times), they called the phone number provided by the client. The individual who answered the phone refused the shipment. The package was returned to us. We then asked the client for a new address and to pay for the re-shipment of the package. Had we made a mistake shipping the package we would have accepted responsibility for the cost. However, we did not make a mistake, nor did FedEx. The client refused to provide a new address, and has refused to pick up the cost of reshipping her buttons. Which leaves us in an impossible situation with a case against us with the Revdex.com and our reputation on the line. Rather than continue with this process, we are re-shipping the buttons via USPS XXXXXXXXXXXXXXXXXXXXXX at our expense to the address originally provided to us by the client. We will not take any responsibility for this shipment. We have asked for a new address, and if for some reason, the USPS, like FedEx, cannot deliver this package we will not reproduce and reship the order at our expense. We hope this resolves the case to the satisfaction of the Revdex.com.