Just Drains

To Mr. [redacted] To your complaint of not providing an itemized bill. The type of work was done by the job in bulk. We gave you a invoice both write and digital. With what we considered as a detail invoice. We can not go or list in item by item. That job was not done like that. Our business...

model / computer software does not offer that option. What we have provided is the best we can do.  Management  Thank you

On first visit, very nice and likeable guys. Don't let first impressions fool you - some folks know how to turn on the charm to win the job. They had to get a specialized part to install our dishwasher. It took them FOUR days to get the part. Then, they texted me in the morning indicating they needed to come over. I was not home, my wife was tending to kids and not home. They told her they were 4 doors down and could be over in an hour. She came home, waited, they never showed up. She called them again, they told her it would be another hour. This went on for FOUR hours, every hour saying they would be here in an hour. This all started around 10AM. The last time they said they were just getting BACK into Tracy....when they were four doors down earlier!

They finally showed up at 6:15, right as I was leaving to my kids' school for an event. I commented to the guy about him just now showing up, and that we had waited for them ALL AFTERNOON, and now we had commitments that we had to get to. The guy threw a major tantrum, told me "Well, I guess we'll just have to call it", stomped back to his truck, and before slamming his door, said "Have a nice life." Very much unprofessional and inconsiderate of the fact that they held my wife up all afternoon, when she had things she could have done.

Avoid using these guys. They were a referral from a trusted contractor and friend - who will now NEVER give them referrals. They were rude, showed attitude, and failed to apologize for all of the delays. They seemed to expect that we would simply be okay with waiting forever for them.

Oh, and did I mention, this second visit was simply to "check the connection to see if the part would fit"? Tells me, they truly don't know what they are doing, but guessing. Do yourself a favor....pay a little extra for a licensed plumber. Just Drains is NOT licensed with CSLB. Thus the cheaper price.

1 star is more than these guys deserve. With this kind of customer "service" - I can see them quickly going out of business. I am a member of our local chamber of commerce and handle real estate. They could have earned a LOT of business from me - instead, someone else will profit thanks to this absolutely UNPROFESSIONAL experience.

Just Drains is a joke. The landlord sent them to my business to clear some toilets yesterday, still no resolution. Called the business number and a lady on a cell phone picked up and handed the phone over to Jeff, the owner.

I expressed to him my dissatisfaction for the lack of communication and service that him and his team did yesterday. He ended up hanging up on me when he wasn't happy with what I said.

There was no communication to me, my staff on the diagnostic outcome; they just did the best they can do to waste my time and I still have the problem. They removed two toilets to snake the problem because they couldn't find the outside clean-out. Not only that, they left a mess and sewage on my tile floors. They didn't even bother to clean up after themselves. My staff hand no idea that their team left our business. They were like ninjas.

After much research, turns out the guy isn't even licensed. SMDH. How do you do business without a license.

Use a real plumber.