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Just Drums Inc.

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Just Drums Inc. Reviews (3)

Just Drums posed an option which I accepted and the issue has been resolved.
I appreciated your prompt response, it was absolutely vital in getting this matter settled quickly.
Thank you for everything,
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: Did not receive the entire order placed on, Jan 9, 2013. I had completely forgot about the backordered items until I went online to order more drum hardware on Feb 15, 2014. On Feb 18, 2014, I spoke to the floor manager and he acknowledged there was an over-site and would address it immediately. I followed up with him by email the next day and he stated, it was already expedited for a drop shipment. Since I did not receive the items after nearly two weeks, yesterday, I emailed him and Cc'd the owner and another manager and I still haven't received an update. Because of the tone in the floor manager's voice and in his email, I feel, he/they will not comply without representation.Desired Settlement: At this point, I want a refund.

Consumer

Response:

Just Drums posed an option which I accepted and the issue has been resolved.

Review: I ordered a set of [redacted] drums from Just Drums in early June of this year, and paid for the drums at the time of ordering. The store's website advertises that some drums may take up to 12 weeks to be delivered. At the 12 week mark I called to check on the status of my drums and was told that they were not even at the store's warehouse yet. The store blamed this on the drum manufacturer, but assured me that the drums would be delivered no later than December of this year. Since then, I have called them and emailed them several times to request updates, and no one returns my calls or answers my emails. I am beginning to think this company is not even a real company. It seems like it could be a scam. Furthermore, when I ordered the drums I was given a $100 gift card to use on their website. This gift card does not work and when I call to get assistance, they do not answer the phone. When I called at the 12 week mark the store told me they would be emailing me another $100 gift card to make up for the long wait, but I never received one. I am very displeased and would like to know when the drums that I already paid for will be delivered.Desired Settlement: I would like my drums delivered ASAP, as well as the two $100 gift cards that I was promised.

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Description: Musical Instruments - Supplies & Accessories

Address: 1105 Alverser Dr, Midlothian, Virginia, United States, 23113-2655

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