Just Energy

We have been in touch with the customer to confirm that we have processed a cancellation of his account without penalty, and that it will take 1-2 billing cycles for the cancellation to take effect. He expressed his understanding and it is our belief that the matter has been resolved to the...

customer’s satisfaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Following a review of the account and based on the customer’s experience, we have waived her final bill. As she has switched to an alternate provider, her Just Energy account is now closed with a zero balance.

We have attempted to contact the customer by phone to advise that we will waive any applicable termination fee, however we were unable to leave a message as the voicemail box is full.

We have reviewed the customer’s account and can confirm that we have proceeded to issue a refund cheque via courier July 29th. A company representative will be in touch with the customer to confirm delivery.

We have made every effort to work with the customer and resolve the issue with absolute fairness and consideration. We have since reimbursed her the difference between Just Energy’s contracted rate and what she would have paid the utility for the period March 2013 through to June 2016. The additional funds being requested (to refund her full supply charges) go above and beyond, and equate to complementary commodity supply over the period cited, which is unwarranted. While customer satisfaction is extremely important to us, it is also important to ensure fairness for all of our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  First off you sent me to the legal team when you couldn't prove I was wrong.  I have been dealing don't act like you are just not sending me over! I declined offer because I am owed more!!
This matter would not go to the legal team in most situations.  The problem is this company and how they go about handling things!  They are liars and scam people into their contracts so lets consider the source.Contract was signed in 2008 for 5 years with Universal (see attachment) NOTE: The cost of gas also note that they called it a NATURAL GAS PRICE PROTECTION PLUS PROGRAM!! Average MI consumer pays $3-$5 per MCF.  They came to the door and lied stating gas was cheaper and tricked me into a contract, they told me there was some shortage and with this plan I would be guaranteed gas at a cheap rate! I paid TRIPLE what most consumers pay in the state of Michigan you see that as well? Says we signed up to pay $11.49 per MCF!  How is that cheaper??   They ripped me off and this company sees no problem in that!  In 2010 I got a letter from same company contract was signed with so I called and cancelled that 2008 contract! (see attachment) I was even told the termination fee was waived because I told them I was sue them for unfair business practices. OH YES its all come back to me now....I found my whole pile of notes in my basementI have told them I cancelled and was told they show no record of me calling.  OK like I believe a word this company says.  So they must prove I didn't call, but they cant!  Also the letter states if they don't hear from me the contract is terminated.so 2010 contract was over!!Now that these 3 people who cant get this right (Simone, AL  and Barbara ) I have decided to take this up with others aside from the Revdex.com.  I have had it!This company is giving me the run around and they are trying to scare me into taking the refund they feel they want to give.  Not what's right!They keep telling me they bought out Universal in 2011 and sent us a postcard to let us know our account was being handled by them. Oh they sent me a copy of what they sent back in 2011 and yea I can pretty much guarantee that went in the garbage seeing as I had never heard of Just Energy and to me I thought it was another person trying to sell something.They have had my phone # the whole time!  You think anyone would call me?  Nope!  Never made an effort via phone.  Again something only a dishonest company would do!Now that they wont work with me I am fighting and I wont stop for all my money back from 2010 when I cancelled.  I was willing to settle for refund from 2013 when that 5 year contract ended but now they have really got to me with all the runaround.  Have I noted here that they refuse to give me a breakdown of what I paid to them as a customer? Only a dishonest company would not provide that info to a consumer! If they were honest they would give it to me so we can settle this but they want to keep going.Don't let them fool you the offer made was not nearly what is due back to me.  I will keep going....I have never in my life felt so ripped off.  I really want to take it to my local news so others know to check their bill that is my goal if they don't give me a refund! Go ahead take a look at attachments they also say that the contract noted auto renewal which is not correct!  That 5 year contract that was cancelled in 2010 is pretty simple and Just Energy was never given authorization to keep charging us!I have since spoken with numerous people that have fell victim to the lies from this company.  We will fight together if need be!
Regards,
 [redacted] and [redacted]!

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Tuesday, August 02, 2016 2:00 PM I had a complaint open and accepted the decision made by the company providing the amount was acceptable.  I received the check from the company today and by no means is the amount acceptable. They have only given me the difference if the cost of hydro. They have not refunded me the $95 per month that I have paid them at all.  I can provide the complaint number if needed: complaint number [redacted] Dawn Hodge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  A business saying they are going to take action does me no good. I want details. I want to know the outcome. I want to know why their employees are allowed to forge signatures, provide false names and numbers and in general be rude. The company has a long history of this and I am not sure why they are shut down. I have read about many lawsuits and complaints against just Energy. Unfortunately for them, they decided to con the type of person who is known to hold grudges and carry on things to the end when it serves a purpose. I will not take forgery and false signups lightly. This employee needs to be terminate and I would like Just Energy's Ohio division to reach out to me and provide me with his information so I can press some charges.

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We have reviewed the customer’s concerns regarding her account and billing arrangements and have since contacted her to confirm that the account has been cancelled. We also contacted the utility, ATCO North, to double check the meter readings for consumption accuracy, which was determined to be...

correct. As a customer service gesture, we have agreed to reimburse the customer her final bill charges.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

[redacted] is hard of hearing due to age, she obviously was not in the state of well being to make decisions like this and and she would not willing pay more for her gas bill.  I have spoken with her personally and she insists that the people who showed at the door were employees of the local gas company.  This is illegal misrepresentation and she and I, Her son, will not accept and close this case.  I expect in writing and a audio recording of the verbal consent given.  We are not accepting phone calls as a form of contact.  It's a terrible tragedy that a company like this would take advantage of an 84 year old woman, SHAME ON YOU! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

We have re-connected with the customer in an effort to resolve the matter. While it has been confirmed that the customer did validate her natural gas agreement at the time of enrollment, in view of her billing concerns, we have agreed to reimburse her the difference between our rates and the utility’s rates for the period October 1, 2015 to October 3, 2016. Following our conversation with the customer, we believe the issue has now been resolved.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We have reviewed this customer’s account, which was completed via phone enrollment. After having spoken with her, we have moved to close the account and remove it from collections. We believe the matter has now been resolved to the customer’s satisfaction.

Revdex.com:
This letter is to inform you that Just Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/12/2016 and assigned ID [redacted]
Regards, [redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.