Just for Kids Dentistry

RE: Mr [redacted] *In response to your letter concerning Mr [redacted] ***, we wanted to report back to youWehave contacted and resolved the insurance issue, to both parties satisfactionIf you need morefrom our office please feel free to contact usThank you for bringing this to our attentionWedo pride ourselves on keeping our patients and parents happy about their experience with ouroffice Randy A [redacted] Office Manager [redacted] ***

To Whom It May Concern: When the [redacted] coverage changed, we were still able to see them because their insurance paid out-of-networkThe only issue we ran into is insurance was not forwarding the payment to us instead they were sending the payments to the [redacted] Along with the payments, the Estimate of Benefits (EOB) were also sent to only the [redacted] We had to send a formal letter to them to request the payments made to them along with their EOB'sOnce we received the EOB's we were able to compute what the [redacted] portion would be, portions they have refused to pay even though they signed their treatment plans, which state "Not a guarantee of payment, only an estimate based on information provided by their insurance "The [redacted] have received a great deal of dental work and expect to pay nothing for the services rendered because a previous office personal stated we would continue to take their insuranceWe did still accept their insurance and did so at the rate the insurance company allowedWe still have not received all of the [redacted] EOB's or all of the insurance payments, which have been requestedThe monies owed on the account reflect not only unpaid patient portions but, insurance payments that were never forwarded to us, After, reviewing the previous office personal's audit of the account, we intend on reopening the audit and will report the outcome to the patient

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We reject the new office managers response as we did not receive billing, when we received the bill We did not receive satisfactory reports about what the dentist billed, adjusted and received from the checks we paid and the checks that we signed over to the dentist Due to the receiving untimely billing, billing that was two -three years old it is assumed that the accounts were paid in full Why didn't the office inform us we were behind on payments when I had new and work It was never mentioned nor indicated to us that we were at all behind and we paid all the charges that we were told to at the time The letter never mentioned why I could not talk to the doctor once we received a bill, why we never received bills before last fall and why they would let me talk to the owner We would have left the doctor but due to the large amount of dental work that I had done they did not want to lose me and we did everything they asked of us The new manager said that they had to recreate the records from the last manager and we dispute the recreation because it was done not in accordance to the agreement we had with them Regards, [redacted]

I called in Just for Kids dentistry in Puyallup and asked if they take my medical which is Aetna DentalThe office employee picked up phone said they doSo I made an appoitmentOn the day of my appointment I gave my medical card and received my service thinking most of bill will be covered through my medicalFew weeks go by I got a bill for $for my one visitI was shocked and called back asked office managerNicole their office manager called me back in half hours later and told me that they do not accept my medicalThat I have to pay for the whole billI called my medical Aetna Dental and they told me that Just for Kids Dentistry is not covered and it is out of networkI would have never received any service from them if they have had told me in the beginning that they were out of networkI could have gotten same service somewhere else for $which is my deductableDon’t you think they should have told when I handed them my medical card that my dental care will not be c

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We reject the new office managers response as  we did not receive billing,  when we received the bill We did not receive satisfactory reports about what the dentist  billed, adjusted and received  from the checks  we paid  and  the checks that we signed over to the dentist.  Due to the receiving untimely billing,  billing that was two -three years old it is assumed that the accounts were paid in full.  Why didn't the office inform us we were behind on payments when I had new and work.  It was never mentioned nor indicated to us that we were at all behind and we paid all the charges that we were told to at the time.  The letter never mentioned why I could not talk to the doctor once we received a bill,  why we never received bills before last fall and why they would let me talk to the owner.  We would have left the doctor but due to the large amount of dental work that I had done they did not want to lose me and we did everything they asked of us.    The new manager said that they had to recreate the records from the last manager and we dispute the recreation because it was done not in accordance to the agreement we had with them.  
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

RE: Mr. [redacted]In response to your letter concerning Mr. [redacted], we wanted to report back to you. Wehave contacted and resolved the insurance issue, to both parties satisfaction. If you need morefrom our office please feel free to contact us. Thank you for bringing this to...

our attention. Wedo pride ourselves on keeping our patients and parents happy about their experience with ouroffice.
Randy A[redacted] Office Manager[redacted]

To Whom It May Concern: When the [redacted] coverage changed, we were still able to see them because their insurance paid out-of-network. The only issue we ran into is insurance was not forwarding the payment to us instead they were sending the payments to the [redacted]. Along...

with the payments, the Estimate of Benefits (EOB) were also sent to only the [redacted]. We had to send a formal letter to them to request the payments made to them along with their EOB's. Once we received the EOB's we were able to compute what the [redacted] portion would be, portions they have refused to pay even though they signed their treatment plans, which state "Not a guarantee of payment, only an estimate based on information provided by their insurance .. ". The [redacted] have received a great deal of dental work and expect to pay nothing for the services rendered because a previous office personal stated we would continue to take their insurance. We did still accept their insurance and did so at the rate the insurance company allowed. We still have not received all of the [redacted] EOB's or all of the insurance payments, which have been requested. The monies owed on the account reflect not only unpaid patient portions but, insurance payments that were never forwarded to us, After, reviewing the previous office personal's audit of the account, we intend on reopening the audit and will report the outcome to the patient.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

We reject the new office managers response as  we did not receive billing,  when we received the bill We did not receive satisfactory reports about what the dentist  billed, adjusted and received  from the checks  we paid  and  the checks that we signed over to the dentist.  Due to the receiving untimely billing,  billing that was two -three years old it is assumed that the accounts were paid in full.  Why didn't the office inform us we were behind on payments when I had new and work.  It was never mentioned nor indicated to us that we were at all behind and we paid all the charges that we were told to at the time.  The letter never mentioned why I could not talk to the doctor once we received a bill,  why we never received bills before last fall and why they would let me talk to the owner.  We would have left the doctor but due to the large amount of dental work that I had done they did not want to lose me and we did everything they asked of us.    The new manager said that they had to recreate the records from the last manager and we dispute the recreation because it was done not in accordance to the agreement we had with them.  

Regards,

To Whom It May Concern: When the [redacted] coverage changed, we were still able to see them because their insurance paid out-of-network. The only issue we ran into is insurance was not forwarding the payment to us instead they were sending the payments to the [redacted]. Along...

with the payments, the Estimate of Benefits (EOB) were also sent to only the [redacted]. We had to send a formal letter to them to request the payments made to them along with their EOB's. Once we received the EOB's we were able to compute what the [redacted] portion would be, portions they have refused to pay even though they signed their treatment plans, which state "Not a guarantee of payment, only an estimate based on information provided by their insurance .. ". The [redacted] have received a great deal of dental work and expect to pay nothing for the services rendered because a previous office personal stated we would continue to take their insurance. We did still accept their insurance and did so at the rate the insurance company allowed. We still have not received all of the [redacted] EOB's or all of the insurance payments, which have been requested. The monies owed on the account reflect not only unpaid patient portions but, insurance payments that were never forwarded to us, After, reviewing the previous office personal's audit of the account, we intend on reopening the audit and will report the outcome to the patient.