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Just for Kids Pediatric Dentistry P.A.

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Just for Kids Pediatric Dentistry P.A. Reviews (1)

This note is in response to Mr ***s concernsOur offices follow the guidelines of *** *** *** (***) and the *** *** ** *** *** (***) for month recall appointmentsThis typically includes an examination/evaluation, prophylaxis and a fluoride treatment
(x-rays may also be taken)(Please note the fluoride varnish is one service they are not two (fluoride & varnish) as listed in the letter)At the visit in question, as well as the previous visits, these are the guidelines that were followedAt these three visits, a parent was present in the treatment roomWe assume the subscriber is aware of their plan benefits and will make us aware of any concerns when treating the child/childrenMr *** stated that “I’m 100% sure they see our dental insurance on a daily basis if not hourly basis (***)This isn't the case at all, we cannot possibly monitor the insurance plans of all of our patients, as there are too many types of plans with too many different variationsThe insurance policy is a contract between the subscriber, the employer and the insurance companySo to answer his statement that “they knew wouldn’t be covered” this is not trueThe call was transferred to our front desk coordinator, as the first person was new at her jobShe has learned from this call how to better handle such inquiriesMr *** was placed on hold for longer as usual as the front desk coordinator had to read through the account notes and pull the explanation of benefits from the storage areaThis does sometimes take longer depending on how many explanation of benefits need to be searched throughBasically the services were performed as recommended by the *** & *** and submitted to insurance on their behalfThere was a balance of $which were not covered due to their plan restrictionsAs a result of the 10/20/call, our front desk coordinator had the account reviewed, as it typically done with these types of calls and Dr *** has graciously decided to write-off the balanceSo prior to receipt of this letter the account had a zero balanceHopefully this will clarify everything

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