JUST FOR YOU

l own and operate a very tiny business in my home where I tl}' to help people by selling theirused formalwearI also do alterations and rent tuxedoesMy shop is my sole source of income.My shop contains about bridal gowns which are kept in the dining room and about 800other dresses which are kept on the porch, in the living room and in the kitchenIt is not difficultto find dresses to fill my shopThe kitchen also contains my computer and is used as a dressingroomMy sewing room and storage area are upstairs as is my bedroom and my bathroom.Hopefully this brief description will help you to envision my shop.Msp- said she doesn't agree with my business practices when she has called to check on herdressesIf someone calls about the status of a dress I usually ask what the dress is as I almostalways know what has sold during the monthIf someone doesn't give me specifics I usuallysay there are three things that can happen: The dress has sold and they will be getting acheckThe dress is still hereThey have been contacted to please pick up their dress(es).That is my practice and I don't plan to change itI certainly cannot call each person whoconsigns with me just to say, "sorry, nothing of yours has sold this monthII Further, MsP-'sstatement that she doesn't feel "safe" coming into my shop is totally ludicrousI'm an old,crippled woman.MsP- called on Saturday, September 12" to say she was coming to pick up her dressesIsaid, "If you had called me yesterday I could have had them all ready for you to pick upTodayis Saturday and it is Homecoming seasonII MsP- said, 'That's okay because I won't be in untillater in the day." When MsP- called there were two high school girls and their mothers lookingat dressesI was vel}' busy all dayThings had died down a bit and I went upstairs to use thebathroomIt was during this time that MsP- entered my shopYou have no idea how much Iwish someone had been in my shop to witness the disrespectful attitude exuded by MsP-Itold her I hadn't had time to sort out her dresses and asked her for her consignment sheetShedidn't bring itI said that her dresses were either here or they had been sold and she had beenpaid for themI started toward the kitchen (to look up the dresses) and she said she wanted areceipt if I was "fl}'ing to claim she had been paidII Her comment made me less than happy.I looked up her dresses, but I will admit that this is where I made my first mistakeI weardifferent glasses when I work on the computer and I did not go upstairs to get themWhen Ilooked in the list of consigned items I located MsP-'s dresses and noticed they had beenbrought in on April 23, At that point I looked at the list of consigned items asdresses tend to sell during the first month or two of entering the shopI told MsP- that I hadfound them and that she could come and look at the computer if she wanted toShe didn't.When I came out of the kitchen I said, "You brought these dresses in three years ago and youare taking this attitude with me? You've been paid for the dresses that soldII I then went backinto the kitchen and read the description of the first dress[It's also important that you know thedresses are divided by color and by dress length -long vsshort, so it is fairly easy to beginlooking for a dress that had been described.] I found the first one and then read the descriptionfor the next oneI did raise my voice when I asked MsP- if she was planning to help find thedressesI found her whole attitude of entitlement to be disrespectful and uncalled for especiallyin my own homeI absolutely did not accuse her of lyingQuite the opposite, it wasMsP- who was the accuserWhen I had found what I thought were all of her dresses I coveredthem with a plastic dress bag and went back into the kitchen to tum off the computerShe leftwithout a wordShe certainly did not say "thank you" as she states in her complaint.At this point I should point out that typically I do inventory at the end of December of each year.At the end of my disability (severe arthritis) was so profound I could only walk with awalker or by holding onto walls or furnitureBecause of this I did not do inventory in Atthe end ofand again at the end of I had hip replacements to help me walk better.Inventory was not done in or as I was in recovery during inventory seasonIfinventory had been done in all likelihood MsP-'s dresses would have been removed frominventory as none of them was anything specialWhen dresses are removed from inventory theconsigners are called and asked if they want the dress(es) backIf they do want them they areasked to pick them up within a week periodRoughly 90% of people don't want their dressesso they are given to local theatre groups, to local daycare centers and to Hospice Thrift StoreThe next day was Sunday and my shop was closedI was upstairs sewing and watching thePacker game when the phone rangMsP- said (very rudely) that she had found herconsignment form and that I did not give her back all her dresses[The Bears are in the redzone and may possibly score.] I said, "Call me when I'm open." MsP- said, "If you don'tcooperate I'm going to the police." I said, "Okay" and hung up.Except during Prom season my shop is closed on Sunday and Monday as that is when I try toget the majority of my sewing doneSeptember is my biggest wedding monthOn Tuesday Iwas busy with a mother-of-the-bride when a police officer came inHe was very polite andwaited on the porch until I was finished with my customerHe apologized because he said hewas at my shop for something that wasn't really a police matterHe told me that MsP- hadcalled to complain about a dress of hers that I was "keeping"I relayed the above describedscenario to himThen I went into a storage area and looked through the original, signed,consignment forms that I have for each consignerI found MsP-'s form and showed it to him.He looked at it and was surprised that the dresses had been at my shop since becausethe form clearly states that after days it will become the property of Just for YouIt'simportant to note that I did not paint that out to the officer; he read it on the formHe chuckledand said MsP- made it seem like this was something I was doing to "cheat" herI told him Igave her the dressesHe then said dress in question was item #(see enclosed form) a forestgreen halterQuite honestly this was the first I realized I had not given her back oneof her dressesI looked for it and quickly showed the dress to the officerHe said,"Well, your form clearly states it is your dressII He was very nice and apologized againfor interrupting my day for something that was not police business.The next day a good friend of mine, who happens to be an attorney, came into my shopto pick up some pants I had hemmed for herI was telling her about MsP- and the visitfrom the police officerI told her I was going to Hospice Thrift Store that evening todonate the dress as I didn't want it in my shopMy friend had a better idea which I willdisclose is a bit.That evening MsP- called while I was on another line (/ have Call Waiting) and therewas a lady in my shop trying on dressesMsP- said she wanted her dress and wantedto know when she could pick it upI was appalled! She called the police on me, theofficer explained the dress is no longer hers, and she is still calling meShe askedwhen she could call back and I said, "Never!" Really - what is wrong with her? Doesshe not understand how consignment works?I feel I have been more than fair to MsP-She was paid for the dresses that sold (wayback in 2012), plus I gave her back her dresses even though I didn't have toI also hadto endure her snotty behavior in my own homeThe forest green dress was here and ifshe knew her dresses she should have mentioned it when she was here and I wouldhave given it to her.On the advice of my friend, this is what I have done with the forest green dressInaccordance with item # on the consignment agreement, I marked down the price ofthe dress and sold it to my friend{Her daughter will use it for playing "dress-up".] As ismy usual practice, whenever a dress sells (even when it is passed the day limit) I willsend half of the selling price of the dress to MsP- when I send out checks for all itemssold during the month of SeptemberChecks will go out during the middle of Octoberas stated in the consignment agreementThe dress was sold on September 181' for thetotal sum of one dollarMs P- will receive a check for fifty cents.As an aside, oh how I wish there was a hotline where small business people couldreport customers who are rude and obnoxiousSuch customers could be put on awatch list warning other small businesses to not serve themAs it works now, acustomer can ruin a person's livelihood just because the customer feels entitled tospecial treatment or has a bad day.Thank you for your patience in reading thisI consider this issue to be closed in itsentirety.Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have no desire to prolong this nonsense with a response as lengthy and contest every detail of Ms [redacted] 's response The fact is that she didn't fact check when I would call to confirm my address had been updated and when I came to retrieve my dresses I had asked multiple times if they were all accounted for and she assured me they areWhile I was there I did almost call the police as the business owner was yelling at me when all I wanted was to discontinue our business as I didn't feel like the arrangement should continue for many reasons If it was not ok for the dresses to be returned to me then the business owner should have said so at the beginning of the communication that dayThat would have made much more sense than to pick and choose as she hasBecause she has sold the dress at an exorbitantly lower amount than she advertised, I have no choice but to keep the complaint as unresolved and that I am an unsatisfied client Regards, Jenifer Prophett

l own and operate a very tiny business in my home where I tl}' to help people by selling theirused formalwear. I also do alterations and rent tuxedoes. My shop is my sole source of income.My shop contains about 300 bridal gowns which are kept in the dining room and about 800other dresses which are...

kept on the porch, in the living room and in the kitchen. It is not difficultto find dresses to fill my shop. The kitchen also contains my computer and is used as a dressingroom. My sewing room and storage area are upstairs as is my bedroom and my bathroom.Hopefully this brief description will help you to envision my shop.Ms. p- said she doesn't agree with my business practices when she has called to check on herdresses. If someone calls about the status of a dress I usually ask what the dress is as I almostalways know what has sold during the month. If someone doesn't give me specifics I usuallysay there are three things that can happen: 1. The dress has sold and they will be getting acheck. 2. The dress is still here. 3. They have been contacted to please pick up their dress(es).That is my practice and I don't plan to change it. I certainly cannot call each person whoconsigns with me just to say, "sorry, nothing of yours has sold this month. II Further, Ms. P-'sstatement that she doesn't feel "safe" coming into my shop is totally ludicrous. I'm an old,crippled woman.Ms. P- called on Saturday, September 12" to say she was coming to pick up her dresses. Isaid, "If you had called me yesterday I could have had them all ready for you to pick up. Todayis Saturday and it is Homecoming season. II Ms. P- said, 'That's okay because I won't be in untillater in the day." When Ms. P- called there were two high school girls and their mothers lookingat dresses. I was vel}' busy all day. Things had died down a bit and I went upstairs to use thebathroom. It was during this time that Ms. P- entered my shop. You have no idea how much Iwish someone had been in my shop to witness the disrespectful attitude exuded by Ms. P-. Itold her I hadn't had time to sort out her dresses and asked her for her consignment sheet. Shedidn't bring it. I said that her dresses were either here or they had been sold and she had beenpaid for them. I started toward the kitchen (to look up the dresses) and she said she wanted areceipt if I was "fl}'ing to claim she had been paid. II Her comment made me less than happy.I looked up her dresses, but I will admit that this is where I made my first mistake. I weardifferent glasses when I work on the computer and I did not go upstairs to get them. When Ilooked in the 2015 list of consigned items I located Ms. P-'s dresses and noticed they had beenbrought in on April 23, 2012. At that point I looked at the 2012 list of consigned items asdresses tend to sell during the first month or two of entering the shop. I told Ms. P- that I hadfound them and that she could come and look at the computer if she wanted to. She didn't.When I came out of the kitchen I said, "You brought these dresses in three years ago and youare taking this attitude with me? You've been paid for the dresses that sold. II I then went backinto the kitchen and read the description of the first dress. [It's also important that you know thedresses are divided by color and by dress length -long vs. short, so it is fairly easy to beginlooking for a dress that had been described.] I found the first one and then read the descriptionfor the next one. I did raise my voice when I asked Ms. P- if she was planning to help find thedresses. I found her whole attitude of entitlement to be disrespectful and uncalled for especiallyin my own home. I absolutely did not accuse her of lying. Quite the opposite, it wasMs. P- who was the accuser. When I had found what I thought were all of her dresses I coveredthem with a plastic dress bag and went back into the kitchen to tum off the computer. She leftwithout a word. She certainly did not say "thank you" as she states in her complaint.At this point I should point out that typically I do inventory at the end of December of each year.At the end of 2012 my disability (severe arthritis) was so profound I could only walk with awalker or by holding onto walls or furniture. Because of this I did not do inventory in 2012. Atthe end of2013 and again at the end of 2014 I had hip replacements to help me walk better.Inventory was not done in 2013 or 2014 as I was in recovery during normal inventory season. Ifinventory had been done in all likelihood Ms. P-'s dresses would have been removed frominventory as none of them was anything special. When dresses are removed from inventory theconsigners are called and asked if they want the dress(es) back. If they do want them they areasked to pick them up within a 2 week period. Roughly 90% of people don't want their dressesso they are given to local theatre groups, to local daycare centers and to Hospice Thrift StoreThe next day was Sunday and my shop was closed. I was upstairs sewing and watching thePacker game when the phone rang. Ms. P- said (very rudely) that she had found herconsignment form and that I did not give her back all her dresses. [The Bears are in the redzone and may possibly score.] I said, "Call me when I'm open." Ms. P- said, "If you don'tcooperate I'm going to the police." I said, "Okay" and hung up.Except during Prom season my shop is closed on Sunday and Monday as that is when I try toget the majority of my sewing done. September is my biggest wedding month. On Tuesday Iwas busy with a mother-of-the-bride when a police officer came in. He was very polite andwaited on the porch until I was finished with my customer. He apologized because he said hewas at my shop for something that wasn't really a police matter. He told me that Ms. P- hadcalled to complain about a dress of hers that I was "keeping". I relayed the above describedscenario to him. Then I went into a storage area and looked through the original, signed,consignment forms that I have for each consigner. I found Ms. P-'s form and showed it to him.He looked at it and was surprised that the dresses had been at my shop since 2012 becausethe form clearly states that after 90 days it will become the property of Just for You. It'simportant to note that I did not paint that out to the officer; he read it on the form. He chuckledand said Ms. P- made it seem like this was something I was doing to "cheat" her. I told him Igave her the dresses. He then said dress in question was item #3 (see enclosed form) a forestgreen halter. .. Quite honestly this was the first I realized I had not given her back oneof her dresses. I looked for it and quickly showed the dress to the officer. He said,"Well, your form clearly states it is your dress. II He was very nice and apologized againfor interrupting my day for something that was not police business.The next day a good friend of mine, who happens to be an attorney, came into my shopto pick up some pants I had hemmed for her. I was telling her about Ms. P- and the visitfrom the police officer. I told her I was going to Hospice Thrift Store that evening todonate the dress as I didn't want it in my shop. My friend had a better idea which I willdisclose is a bit.That evening Ms. P- called while I was on another line (/ have Call Waiting) and therewas a lady in my shop trying on dresses. Ms. P- said she wanted her dress and wantedto know when she could pick it up. I was appalled! She called the police on me, theofficer explained the dress is no longer hers, and she is still calling me. She askedwhen she could call back and I said, "Never!" Really - what is wrong with her? Doesshe not understand how consignment works?I feel I have been more than fair to Ms. P-. She was paid for the dresses that sold (wayback in 2012), plus I gave her back her dresses even though I didn't have to. I also hadto endure her snotty behavior in my own home. The forest green dress was here and ifshe knew her dresses she should have mentioned it when she was here and I wouldhave given it to her.On the advice of my friend, this is what I have done with the forest green dress. Inaccordance with item # 1 on the consignment agreement, I marked down the price ofthe dress and sold it to my friend. {Her daughter will use it for playing "dress-up".] As ismy usual practice, whenever a dress sells (even when it is passed the 90 day limit) I willsend half of the selling price of the dress to Ms. P- when I send out checks for all itemssold during the month of September. Checks will go out during the middle of Octoberas stated in the consignment agreement. The dress was sold on September 181' for thetotal sum of one dollar. Ms P- will receive a check for fifty cents.As an aside, oh how I wish there was a hotline where small business people couldreport customers who are rude and obnoxious. Such customers could be put on awatch list warning other small businesses to not serve them. As it works now, acustomer can ruin a person's livelihood just because the customer feels entitled tospecial treatment or has a bad day.Thank you for your patience in reading this. I consider this issue to be closed in itsentirety.Sincerely,

l own and operate a very tiny business in my home where I tl}' to help people by selling theirused formalwear. I also do alterations and rent tuxedoes. My shop is my sole source of income.My shop contains about 300 bridal gowns which are kept in the dining room and about 800other dresses...

which are kept on the porch, in the living room and in the kitchen. It is not difficultto find dresses to fill my shop. The kitchen also contains my computer and is used as a dressingroom. My sewing room and storage area are upstairs as is my bedroom and my bathroom.Hopefully this brief description will help you to envision my shop.Ms. p- said she doesn't agree with my business practices when she has called to check on herdresses. If someone calls about the status of a dress I usually ask what the dress is as I almostalways know what has sold during the month. If someone doesn't give me specifics I usuallysay there are three things that can happen: 1. The dress has sold and they will be getting acheck. 2. The dress is still here. 3. They have been contacted to please pick up their dress(es).That is my practice and I don't plan to change it. I certainly cannot call each person whoconsigns with me just to say, "sorry, nothing of yours has sold this month. II Further, Ms. P-'sstatement that she doesn't feel "safe" coming into my shop is totally ludicrous. I'm an old,crippled woman.Ms. P- called on Saturday, September 12" to say she was coming to pick up her dresses. Isaid, "If you had called me yesterday I could have had them all ready for you to pick up. Todayis Saturday and it is Homecoming season. II Ms. P- said, 'That's okay because I won't be in untillater in the day." When Ms. P- called there were two high school girls and their mothers lookingat dresses. I was vel}' busy all day. Things had died down a bit and I went upstairs to use thebathroom. It was during this time that Ms. P- entered my shop. You have no idea how much Iwish someone had been in my shop to witness the disrespectful attitude exuded by Ms. P-. Itold her I hadn't had time to sort out her dresses and asked her for her consignment sheet. Shedidn't bring it. I said that her dresses were either here or they had been sold and she had beenpaid for them. I started toward the kitchen (to look up the dresses) and she said she wanted areceipt if I was "fl}'ing to claim she had been paid. II Her comment made me less than happy.I looked up her dresses, but I will admit that this is where I made my first mistake. I weardifferent glasses when I work on the computer and I did not go upstairs to get them. When Ilooked in the 2015 list of consigned items I located Ms. P-'s dresses and noticed they had beenbrought in on April 23, 2012. At that point I looked at the 2012 list of consigned items asdresses tend to sell during the first month or two of entering the shop. I told Ms. P- that I hadfound them and that she could come and look at the computer if she wanted to. She didn't.When I came out of the kitchen I said, "You brought these dresses in three years ago and youare taking this attitude with me? You've been paid for the dresses that sold. II I then went backinto the kitchen and read the description of the first dress. [It's also important that you know thedresses are divided by color and by dress length -long vs. short, so it is fairly easy to beginlooking for a dress that had been described.] I found the first one and then read the descriptionfor the next one. I did raise my voice when I asked Ms. P- if she was planning to help find thedresses. I found her whole attitude of entitlement to be disrespectful and uncalled for especiallyin my own home. I absolutely did not accuse her of lying. Quite the opposite, it wasMs. P- who was the accuser. When I had found what I thought were all of her dresses I coveredthem with a plastic dress bag and went back into the kitchen to tum off the computer. She leftwithout a word. She certainly did not say "thank you" as she states in her complaint.At this point I should point out that typically I do inventory at the end of December of each year.At the end of 2012 my disability (severe arthritis) was so profound I could only walk with awalker or by holding onto walls or furniture. Because of this I did not do inventory in 2012. Atthe end of2013 and again at the end of 2014 I had hip replacements to help me walk better.Inventory was not done in 2013 or 2014 as I was in recovery during normal inventory season. Ifinventory had been done in all likelihood Ms. P-'s dresses would have been removed frominventory as none of them was anything special. When dresses are removed from inventory theconsigners are called and asked if they want the dress(es) back. If they do want them they areasked to pick them up within a 2 week period. Roughly 90% of people don't want their dressesso they are given to local theatre groups, to local daycare centers and to Hospice Thrift StoreThe next day was Sunday and my shop was closed. I was upstairs sewing and watching thePacker game when the phone rang. Ms. P- said (very rudely) that she had found herconsignment form and that I did not give her back all her dresses. [The Bears are in the redzone and may possibly score.] I said, "Call me when I'm open." Ms. P- said, "If you don'tcooperate I'm going to the police." I said, "Okay" and hung up.Except during Prom season my shop is closed on Sunday and Monday as that is when I try toget the majority of my sewing done. September is my biggest wedding month. On Tuesday Iwas busy with a mother-of-the-bride when a police officer came in. He was very polite andwaited on the porch until I was finished with my customer. He apologized because he said hewas at my shop for something that wasn't really a police matter. He told me that Ms. P- hadcalled to complain about a dress of hers that I was "keeping". I relayed the above describedscenario to him. Then I went into a storage area and looked through the original, signed,consignment forms that I have for each consigner. I found Ms. P-'s form and showed it to him.He looked at it and was surprised that the dresses had been at my shop since 2012 becausethe form clearly states that after 90 days it will become the property of Just for You. It'simportant to note that I did not paint that out to the officer; he read it on the form. He chuckledand said Ms. P- made it seem like this was something I was doing to "cheat" her. I told him Igave her the dresses. He then said dress in question was item #3 (see enclosed form) a forestgreen halter. .. Quite honestly this was the first I realized I had not given her back oneof her dresses. I looked for it and quickly showed the dress to the officer. He said,"Well, your form clearly states it is your dress. II He was very nice and apologized againfor interrupting my day for something that was not police business.The next day a good friend of mine, who happens to be an attorney, came into my shopto pick up some pants I had hemmed for her. I was telling her about Ms. P- and the visitfrom the police officer. I told her I was going to Hospice Thrift Store that evening todonate the dress as I didn't want it in my shop. My friend had a better idea which I willdisclose is a bit.That evening Ms. P- called while I was on another line (/ have Call Waiting) and therewas a lady in my shop trying on dresses. Ms. P- said she wanted her dress and wantedto know when she could pick it up. I was appalled! She called the police on me, theofficer explained the dress is no longer hers, and she is still calling me. She askedwhen she could call back and I said, "Never!" Really - what is wrong with her? Doesshe not understand how consignment works?I feel I have been more than fair to Ms. P-. She was paid for the dresses that sold (wayback in 2012), plus I gave her back her dresses even though I didn't have to. I also hadto endure her snotty behavior in my own home. The forest green dress was here and ifshe knew her dresses she should have mentioned it when she was here and I wouldhave given it to her.On the advice of my friend, this is what I have done with the forest green dress. Inaccordance with item # 1 on the consignment agreement, I marked down the price ofthe dress and sold it to my friend. {Her daughter will use it for playing "dress-up".] As ismy usual practice, whenever a dress sells (even when it is passed the 90 day limit) I willsend half of the selling price of the dress to Ms. P- when I send out checks for all itemssold during the month of September. Checks will go out during the middle of Octoberas stated in the consignment agreement. The dress was sold on September 181' for thetotal sum of one dollar. Ms P- will receive a check for fifty cents.As an aside, oh how I wish there was a hotline where small business people couldreport customers who are rude and obnoxious. Such customers could be put on awatch list warning other small businesses to not serve them. As it works now, acustomer can ruin a person's livelihood just because the customer feels entitled tospecial treatment or has a bad day.Thank you for your patience in reading this. I consider this issue to be closed in itsentirety.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have no desire to prolong this nonsense with a response as lengthy and contest every detail of Ms. [redacted]'s response.  The fact is that she didn't fact check when I would call to confirm my address had been updated and when I came to retrieve my dresses I had asked multiple times if they were all accounted for and she assured me they are. While I was there I did almost call the police as the business owner was yelling at me when all I wanted was to discontinue our business as I didn't feel like the arrangement should continue for many reasons.  If it was not ok for the dresses to be returned to me then the business owner should have said so at the beginning of the communication that day. That would have made much more sense than to pick and choose as she has. Because she has sold the dress at an exorbitantly lower amount than she advertised, I have no choice but to keep the complaint as unresolved and that I am an unsatisfied client.
Regards,
Jenifer Prophett

Review: I had seven dresses on consignment. I came to pick them back up from the store on Saturday Sept 12 because I don't live in the area and don't agree with the business practices when I've called to check in or inquire. When I arrived the store clerk was yelling at me trying to say I should be helping her and I should have given her more notice than the 6 hours I gave her and that I am coming into her house giving her attitude. Keep in mind I haven't said a word other than I'm sorry I left my receipt at home from the transaction. I meant to bring it.

She begins to locate the dresses and I help search when she describes them. She initially said she gave me three checks for three sold dresses. I said I've received only one. She then checks her records again to find I only sold two and they were on the same check. She first accused me of lying about receiving the checks. Next we get four dresses gathered and I asked if she has confirmed that is all I have here. She said yes that's all and walked away to make me leave the store. I said thank you and left. I got home to check my records and found that I have only sold two dresses, initially had seven, so one should still be there. I called her the next day and the conversation went as follows:

Me hi Beverly I am calling because I came to get my dresses and I think you still have one

Her no I dont.

Me I said Beverly I checked my records when I got home.

Her why don't you call me when I'm open

Me if I can't get your cooperation here I'm going to have to call the police

Her why don't you do that *click*

I proceeded to call the police and they checked the next day. She does have my dress and now is pointing out a rule in the agreement that says any dresses kept longer than 90 days is the business property so now she won't relinquish it. I called Wednesday evening to say that I want to ask her about the dress she still has. She said she has a customer there and on the other line so she can't talk. I asked when I can call back she said never. I said I'd try in an hour. I call back an hour later and now she will pick up and just hang up no greeting every time I call on her business lineDesired Settlement: I want the return of the one dress she didnt disclose because she has willfully returned all other dresses. I don't want to have to have any further contact with the business and don't feel safe going in there. I don't appreciate being harassed as I have and I simply want the dress sent back to me by using a traceable shipping method as I live very far from the store and taking this to small claims court is greater cost than the value of the dress. There is no reason for her to not disclose why and withhold only one dress when she willfully returned all others to terminate any business we had or will have in the future.

Business

Response:

l own and operate a very tiny business in my home where I tl}' to help people by selling theirused formalwear. I also do alterations and rent tuxedoes. My shop is my sole source of income.My shop contains about 300 bridal gowns which are kept in the dining room and about 800other dresses which are kept on the porch, in the living room and in the kitchen. It is not difficultto find dresses to fill my shop. The kitchen also contains my computer and is used as a dressingroom. My sewing room and storage area are upstairs as is my bedroom and my bathroom.Hopefully this brief description will help you to envision my shop.Ms. p- said she doesn't agree with my business practices when she has called to check on herdresses. If someone calls about the status of a dress I usually ask what the dress is as I almostalways know what has sold during the month. If someone doesn't give me specifics I usuallysay there are three things that can happen: 1. The dress has sold and they will be getting acheck. 2. The dress is still here. 3. They have been contacted to please pick up their dress(es).That is my practice and I don't plan to change it. I certainly cannot call each person whoconsigns with me just to say, "sorry, nothing of yours has sold this month. II Further, Ms. P-'sstatement that she doesn't feel "safe" coming into my shop is totally ludicrous. I'm an old,crippled woman.Ms. P- called on Saturday, September 12" to say she was coming to pick up her dresses. Isaid, "If you had called me yesterday I could have had them all ready for you to pick up. Todayis Saturday and it is Homecoming season. II Ms. P- said, 'That's okay because I won't be in untillater in the day." When Ms. P- called there were two high school girls and their mothers lookingat dresses. I was vel}' busy all day. Things had died down a bit and I went upstairs to use thebathroom. It was during this time that Ms. P- entered my shop. You have no idea how much Iwish someone had been in my shop to witness the disrespectful attitude exuded by Ms. P-. Itold her I hadn't had time to sort out her dresses and asked her for her consignment sheet. Shedidn't bring it. I said that her dresses were either here or they had been sold and she had beenpaid for them. I started toward the kitchen (to look up the dresses) and she said she wanted areceipt if I was "fl}'ing to claim she had been paid. II Her comment made me less than happy.I looked up her dresses, but I will admit that this is where I made my first mistake. I weardifferent glasses when I work on the computer and I did not go upstairs to get them. When Ilooked in the 2015 list of consigned items I located Ms. P-'s dresses and noticed they had beenbrought in on April 23, 2012. At that point I looked at the 2012 list of consigned items asdresses tend to sell during the first month or two of entering the shop. I told Ms. P- that I hadfound them and that she could come and look at the computer if she wanted to. She didn't.When I came out of the kitchen I said, "You brought these dresses in three years ago and youare taking this attitude with me? You've been paid for the dresses that sold. II I then went backinto the kitchen and read the description of the first dress. [It's also important that you know thedresses are divided by color and by dress length -long vs. short, so it is fairly easy to beginlooking for a dress that had been described.] I found the first one and then read the descriptionfor the next one. I did raise my voice when I asked Ms. P- if she was planning to help find thedresses. I found her whole attitude of entitlement to be disrespectful and uncalled for especiallyin my own home. I absolutely did not accuse her of lying. Quite the opposite, it wasMs. P- who was the accuser. When I had found what I thought were all of her dresses I coveredthem with a plastic dress bag and went back into the kitchen to tum off the computer. She leftwithout a word. She certainly did not say "thank you" as she states in her complaint.At this point I should point out that typically I do inventory at the end of December of each year.At the end of 2012 my disability (severe arthritis) was so profound I could only walk with awalker or by holding onto walls or furniture. Because of this I did not do inventory in 2012. Atthe end of2013 and again at the end of 2014 I had hip replacements to help me walk better.Inventory was not done in 2013 or 2014 as I was in recovery during normal inventory season. Ifinventory had been done in all likelihood Ms. P-'s dresses would have been removed frominventory as none of them was anything special. When dresses are removed from inventory theconsigners are called and asked if they want the dress(es) back. If they do want them they areasked to pick them up within a 2 week period. Roughly 90% of people don't want their dressesso they are given to local theatre groups, to local daycare centers and to Hospice Thrift StoreThe next day was Sunday and my shop was closed. I was upstairs sewing and watching thePacker game when the phone rang. Ms. P- said (very rudely) that she had found herconsignment form and that I did not give her back all her dresses. [The Bears are in the redzone and may possibly score.] I said, "Call me when I'm open." Ms. P- said, "If you don'tcooperate I'm going to the police." I said, "Okay" and hung up.Except during Prom season my shop is closed on Sunday and Monday as that is when I try toget the majority of my sewing done. September is my biggest wedding month. On Tuesday Iwas busy with a mother-of-the-bride when a police officer came in. He was very polite andwaited on the porch until I was finished with my customer. He apologized because he said hewas at my shop for something that wasn't really a police matter. He told me that Ms. P- hadcalled to complain about a dress of hers that I was "keeping". I relayed the above describedscenario to him. Then I went into a storage area and looked through the original, signed,consignment forms that I have for each consigner. I found Ms. P-'s form and showed it to him.He looked at it and was surprised that the dresses had been at my shop since 2012 becausethe form clearly states that after 90 days it will become the property of Just for You. It'simportant to note that I did not paint that out to the officer; he read it on the form. He chuckledand said Ms. P- made it seem like this was something I was doing to "cheat" her. I told him Igave her the dresses. He then said dress in question was item #3 (see enclosed form) a forestgreen halter. .. Quite honestly this was the first I realized I had not given her back oneof her dresses. I looked for it and quickly showed the dress to the officer. He said,"Well, your form clearly states it is your dress. II He was very nice and apologized againfor interrupting my day for something that was not police business.The next day a good friend of mine, who happens to be an attorney, came into my shopto pick up some pants I had hemmed for her. I was telling her about Ms. P- and the visitfrom the police officer. I told her I was going to Hospice Thrift Store that evening todonate the dress as I didn't want it in my shop. My friend had a better idea which I willdisclose is a bit.That evening Ms. P- called while I was on another line (/ have Call Waiting) and therewas a lady in my shop trying on dresses. Ms. P- said she wanted her dress and wantedto know when she could pick it up. I was appalled! She called the police on me, theofficer explained the dress is no longer hers, and she is still calling me. She askedwhen she could call back and I said, "Never!" Really - what is wrong with her? Doesshe not understand how consignment works?I feel I have been more than fair to Ms. P-. She was paid for the dresses that sold (wayback in 2012), plus I gave her back her dresses even though I didn't have to. I also hadto endure her snotty behavior in my own home. The forest green dress was here and ifshe knew her dresses she should have mentioned it when she was here and I wouldhave given it to her.On the advice of my friend, this is what I have done with the forest green dress. Inaccordance with item # 1 on the consignment agreement, I marked down the price ofthe dress and sold it to my friend. {Her daughter will use it for playing "dress-up".] As ismy usual practice, whenever a dress sells (even when it is passed the 90 day limit) I willsend half of the selling price of the dress to Ms. P- when I send out checks for all itemssold during the month of September. Checks will go out during the middle of Octoberas stated in the consignment agreement. The dress was sold on September 181' for thetotal sum of one dollar. Ms P- will receive a check for fifty cents.As an aside, oh how I wish there was a hotline where small business people couldreport customers who are rude and obnoxious. Such customers could be put on awatch list warning other small businesses to not serve them. As it works now, acustomer can ruin a person's livelihood just because the customer feels entitled tospecial treatment or has a bad day.Thank you for your patience in reading this. I consider this issue to be closed in itsentirety.Sincerely,

Consumer

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