Just Four Wheels

Review: I have rented cars many times and without any incidents.However I lately heard that just 4 wheels has come up with a new way to make money but I didn't believe it.I experienced it!!!I rented a relatively new mini van with a dent and some scratches on the rear bumper. I made note of the dent and scratches in the check out sheet.Upon returning the vehicle I closed the contract without any issues. However a minute after I left I got a call from the office to come back.When I did so I was told that there was a scratch on the rear bumper that wasn't there before. As I went out to see what they where talking about the van wasn't there! They claimed that "their employee took it to the mechanic".After promising me that it wont go on any record and I wont get any charges for it, I went ahead and foolishly filled the forms and sent in all the documents required.But things only got worse form there on!!!Two weeks later I was shocked to see a CHARGE on my credit card in the amount of $750.00!!! When I called the main office to complain I got a whole bunch of voice mails.After two days of trying I got through to [redacted], and I was told that is company policy, and there is nothing to do till and when/if they get the full amount from the insurance.To add salt to my wounds, she mockingly remarked that I can go ahead and dispute the charges if I don't like it. As I was very disturbed, I discussed this event with a number of my co-workers surprisingly enough four of my co-workers had the exact same experience.Desired Settlement: The money should be refunded to the credit card as all paper work was correctly submitted to the insurance, and there is was no reason to charge the credit card in the first place

Consumer

Response:

At this time, I have not been contacted by Just Four Wheels regarding complaint ID [redacted].

however after disputing the charge on my credit card Just four wheels did credit back the full amount.