Just Furniture

Just Furniture has been and continues to be a great disappointment. They delivered a broken dinning room set in September 2019. And we visited the store 5 separate occasions 3 of which were secretly recorded. They claim they were going to repair what was broken. 7wks later they said could not repair. We requested set be picked up for full refund. The management continues to evade our phone calls. They continue to give pick up dates and no one comes. They have Stolen our money. They refuse to do the right thing. Please Avoid the hassle. Do not Deal with this company.
We have initiated investigation with Pa Attorneys General office w promising results.

I ordered furniture 0n 4/16/2019. After about 3 and a half weeks no one call to notify of anything.After calling there three times I spoke to someone who said that everything was there except the coffee table and my furniture would arrive on 5/19/2019 and that the coffee table would arrive two days later.I was also informed that someone from the warehouse would notify me of the time which they did and the time was between 1 and 5 PM.On Sunday we waited all day and heard nothing until about 4:30 and was told they would come at 5:35.After they delivered the furniture the man told me to sign the paper that they were coming right back with the tables.After about ten minutes I went out to look for them and they were gone.The next day my wife call the business and told them that we did not get our tables and the lady on the line said she had a customer and that she would call back.Well that was 4 days ago and we have not heard anything.These people have my money but I do not have all of my furniture.

As a customer I had given this company money for a product. I had unseen circumstance in my life and had request a refund of my money back. The customer service is very rude
They refuse to work with me. When you contact them you never get a response and they are very rude. I feel like this company has stolen money from me that is rightfully mine.

I bought a set of living room couches through just furniture. Around July of 2018, I also bought the extra warranty for 5 years which was not included. I used the no credit application to purchase the couches. Which gave me 3 months to pay in full after three months I would have to make payments with instrest until paid off. Purchase price with taxes and deliver and 5 year warranty came to around $1,600. 3 months into having the couches they have seem to be falling apart. I called the store and they had told me to call the warranty company that I had purchase the warranty from. Well the warranty company said I should call the store in which I bought them from because it still within the year of purchase. I call just furniture back and again the said call the warranty company, so finally I was able to put a claim and the had a technician in a regular car come to take a look at my couches come to find out the frame on the one sofa is completely broken and needs new parts to be replaced. So far had 2 technicians come out and still my couches are not fixed and I’m unable to return or exchange them. On top of that the 3 months no instrest has passed. And I know have to make $200 payments every month until 7/2020 and the couches I bought. That cost $1600 or now $4500 and on top of me paying for them my couches or broken

My wife looked up bed and mattress set on website only to be told they don't honor the website. Total BS.. Never received a contract and was told by *** we have to pay an additional 50.00 for early pay off. One way or another they will try to scam you out of your money .

Went in paid for a $299 chair, $199 warranty & $80 for delivery. After sleeping on it I went in the morning & said I wanted the $199 & $80 back, I'd take the chair myself. The manager informed me that all he would give me was the $80 back that I signed away my rights to the warranty money, yes I said that's bs. The manager then tells me that I can not have the chair or any of my money back. I explain to him that my father is very ill & I wasn't thinking things thru, he informed me that it's not his problem & to leave the store. I told him I would not leave I will sit there all day telling every customer what he is doing. After seeing me making phone calls he finally gives me the chair & the money I wanted back. My son goes in the store after I left & asks how they can charge so much for a warranty & the manager tells him what to you expect for that price, you will need it. So they obviously know their furniture is crap. We'll see how long the darn chair lasts. But I have never in my life been treated so awful by any sales person.

I purchased a complete bedroom set (headboard, footboard, rails, mattress, dresser, mirror, chest, two night stands, two lamps and a mattress protector)on 11/1/18. My delivery date was 11/9/18. The delivery men were putting my bed frame together when I received a phone call from the store and they stated that I was missing a piece to put one of the drawers in and I followed with no problem just ship it as soon as they possibly can. They did not know that I was missing two lamps I let them know and again my response was just to mail them as soon as they can. The delivery men stated that they were done with the delivery and left. I went upstairs to put my new sheets on my new bed and I found my bedroom in pieces from the delivery. The delivery men made a huge mess, they left screws on the floor (which were vacuumed up and destroyed my vacuum)they left marks on my living room walls, stair way, and my upstairs landing. While cleaning up I noticed that there were three drawers that were damaged. When I called the store they did not know that the piece that they were missing made it impossible to but my bed on the frame (I couldn't even lay the mattress down because of the mess that was made). They couldn't get me the part until the next week. I had to sleep on my couch for four nights (which the manager was well aware of). The manger said that he was going to call me back later that Friday and never did. The manager Gal didn't answer my calls or call me back until over 48 hours later. On November 13th 2018 a guy from the warehouse called and said that they would be brining me an entire new bedframe (headboard, footboard, and rails) along with a brand new nightstand. The delivery guys came that night and only fixed the piece that made it possible to put my mattress on my bed. I've been expecting a third delivery for over two weeks, I have left several voicemails with the warehouse and in the store and no response as too when I will be getting my third delivery.

My wife and I purchased a mattress from *** on Saturday, October 20, 2018. They gave us a "free" mattress cover to take home.
We scheduled our mattress to be delivered on Saturday, November 3rd.
Once we got home and spoke to our neighbors they told us that this was not a very good company. After doing some checking on our own we learned that after 6 months of "free" financing they were going to charge us 145% on our unpaid balance monthly.
We called and went to the store 8 types to cancel the purchase of this mattress and we were told every time we needed to speak to the manager. We asked that the manager call us. We still have heard nothing. We called the finance company, *** and asked for their help. They helped us cancel the mattress so we would not be charged. We went to return the "free" mattress cover. The cost on the cover is $89.00 they said we HAD TO PAY $199.00 for this "free" cover since we cancelled our order.
Please help us. We do not feel this is fair and they will not take the cover back unless we pay $199.00.
Thank you so much.

This company is very unprofessional,I went in there to by a bedroom set and I saw a set where there poor lighting made it to look white they wait for you to walk in and attack you right from the door I said I would take the set I filled out the form and left.it was supposed to be delivered the following week on a monday but the guy called me and told me they sent the wrong furniture and I would have to wait.so we waited and I told him to take money of so he said he would take fifty off and that was killing his boss.so finally after another week the furniture was delivered when they unpacked the furniture they did it in the room and we saw immediately that this furniture was a creme off white color and looked awful and his workers scratched are wall with the bedframe and the dresser was scratched.he apologized and took the chest back and said we could order something else so we did and two weeks later he called us again to say he could not order the tv stand it was discontinued we paid extra 70 for different set.at that point we said were done and we want are money back he refused and since then I have had my credit screwed.he also tried to say 50 percent restock fee which they do not tell you when you fill out finance paper.this company are crooks beware of them they will not take their furniture and give us are money back.since then we have gone with *** and got are white set same week. thank god I did not sign the back of the form agreeing to the fifty percent restocking fee.we contacted are lawyer and are still waiting for the company to comply.customers beware. fyi he still has the chest and refuses to pick up his stuff and the bank wants us to pay for all three pcs and we only have two

Told us a delivery date for a couch then tried to extend it another week. When seller was told that the consumer could not do that because of work, seller then said it could be delivered the original day. When couch was delivered to the consumer, it was the wrong color and the delivery men caused damage to framing of the door to the house. Consumer called seller and seller told consumer they would send someone the next day. The next day the seller called the consumer and told them they would not be there that day and would then be there again the next day in the morning. It currently is 12:47 PM EST on day of delivery and the couch that the consumer has purchased is not in consumer's home and no one has stopped to repair damaged door frame.