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Just Kids Pediatrics

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Just Kids Pediatrics Reviews (4)

Good morning, Thank you for contacting us regarding complaint number [redacted] After investigating the incident with Supervisors, Referral Coordinators and the Medical Doctor who saw the patient, it was determined that all necessary processes were followedOver the course of the last months, we have had multiple issues with this motherShe has called into our office multiple times yelling and cursing at our staffThis particular incident was handled according to office policyThe mother requested a stat referral be placed so her son can see an ENTThe Referral Coordinator who took her call stated that she is unable to place a stat referral that must be done by the ProviderThe Referral Coordinator notified mom that she would let the medical Provider know thisThe mom proceeded to yell at our staff and say “you are getting on my nerves”Upon getting the notification from the Referral Coordinator, the MD who saw the patient stated there was no need to for a stat referral to be placed as the ENT need is not life threatingAdditionally, the referral was placed and sent over to the appropriate office on the same day, 2/7/Our Referral Coordinator notified mom that they referral had been faxed over and that she would have to contact the ENT office to scheduleMom preceded to call back to our office more times on 2/7/18, after 5pm, consistently being rude to staffOn 2/8/18, I called and spoke with mom letting her know the ENT referral had been worked and sent over times nowThere was nothing more that we could doShe would have to contact the ENT office to schedule as we don’t handle their schedulingDue to the multiple issues we have had over the last months with this mother, I notified her that she would need to find a new PCP since we were not able to make her happyShe notified me that she had already switched her PCP with OHCAI sent mom the necessary documents to request medical records for her children on 2/9/

As we stated in our response dated February 14, 2018, Mother insisted that we make a “stat” or “urgent” referral to an ENT. The patient’s pediatrician determined that the referral did not need to be placed as “stat,” based off the patient’s medical necessity and the pediatrician’s medical expertiseIn any event, and as we stated on February 14, 2018, a referral was forwarded to the ENTWe are in possession of electronic FAX transmission receipts, which indicate the referral was actually sent February 8, at 11:AM and again at 12:PMIn addition to the FAX transmissions, I personally returned Mother’s telephone call by 12:p.mon February 7, and informed her that the patient’s pediatrician determined it was not a medical necessity for the referral to be identified as “stat,” based on the pediatrician’s medical expertise. I also informed Mother that our FAX confirmations notified us that the FAX was successfully sent. I also reiterated to Mother that our practice does not handle scheduling for the ENT’s office, and that she would have to contact the ENT for appointment scheduling. I suggested the mother call OHCA and ask for a different primary care provider for her child, as she was not happy with our servicesTo this end, I sent the proper documentation to Mother to request medical records on February 9, by regular mail

Complaint: ***
I am rejecting this response because:They didn't make the referral in a timely manner if they made it allI went through a different doctor to get the referralThey had time to do it and told me it was done on two different occasionsNow they have done it because I've filed a complaint it is a little too late.
Sincerely,
*** ***

Good morning, Thank you for contacting us regarding complaint number [redacted]. After investigating the incident with Supervisors, Referral Coordinators and the Medical Doctor who saw the patient, it was determined that all necessary processes were followed. Over the course of the last 10 months, we...

have had multiple issues with this mother. She has called into our office multiple times yelling and cursing at our staff. This particular incident was handled according to office policy. The mother requested a stat referral be placed so her son can see an ENT. The Referral Coordinator who took her call stated that she is unable to place a stat referral that must be done by the Provider. The Referral Coordinator notified mom that she would let the medical Provider know this. The mom proceeded to yell at our staff and say “you are getting on my nerves”. Upon getting the notification from the Referral Coordinator, the MD who saw the patient stated there was no need to for a stat referral to be placed as the ENT need is not life threating. Additionally, the referral was placed and sent over to the appropriate office on the same day, 2/7/18. Our Referral Coordinator notified mom that they referral had been faxed over and that she would have to contact the ENT office to schedule. Mom preceded to call back to our office 3 more times on 2/7/18, after 5pm, consistently being rude to staff. On 2/8/18, I called and spoke with mom letting her know the ENT referral had been worked and sent over 3 times now. There was nothing more that we could do. She would have to contact the ENT office to schedule as we don’t handle their scheduling. Due to the multiple issues we have had over the last 10 months with this mother, I notified her that she would need to find a new PCP since we were not able to make her happy. She notified me that she had already switched her PCP with OHCA. I sent mom the necessary documents to request medical records for her children on 2/9/18.

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