Just Management

Complaint: ***
I am rejecting this response because:To whom it may concern, The description of the multiple water leaks in the upstairs unit as “minor” seems highly inaccurate of a categorization for thisBoth tenants in the upstairs unit described the leak as very “Major”These leaks flooded the upstairs unit, in which leaked to the unit I later occupiedThe property manager even acknowledged that the leaks were bad enough, that in fact work was performed in the below unitThis work was done in only a couple of days, which indicates it was merely cosmetic repair to the water damageThe tenant’s bed even sinks multiple inches from deformity in the flooringKnowing these details with the water damage, I would be very curious to what the representative from the Retreat considers something above “minor” water damageThe evidence provided to The Retreat is more than substantial to suspect moldThe mold test was done by holding the test swab in front of the return vent for five minutesActually, the petri dish from this result was shown to the property manager and not just a pictureMy health decreased dramatically with all of the symptoms of mold exposureMultiple people stayed over for 1-days and anytime this happened, they said they felt horrible and fatigued while their stayBoth tenants above the unit stated their health has dramatically decreased and expressed the same symptomsA tenant on the same floor said the Retreat acknowledged the presence of mold in their unit but they were about to move out Considering the amount of “major” water damage done and only cosmetic repair was done, it would be highly probable the presence of moldEven with the substantial amount of evidence of mold being there the Retreat would not acknowledge the possibility of any moldThey would not conduct a mold testIt seems the Retreat considered ignorance and denial of mold the best course of action above any of their tenant’s healthThis might be understandable because mold repair can be very expensive if a test was done and mold was detectedAs previously stated to the property manager if a mold test was conducted by a 3rd party and in fact no mold was detected then I would have no reason to move out of the complex or pay the remaining balance of the leaseThe Retreat determined it wanted to be in denial of any known moldTo state the Retreat saved me over $4,because I was allowed to be let out of a lease is outrages… I would have much rather stayed there given it was a livable and safe environmentThe very minimal inconvenience of finding another tenant to live in a mold infested unit has no comparison to the total costs associated with moving expenses, lost wages, professional cleaning, permanent health, and lost timeA bill for the used utilities was not addressed as a complaint nor was it an unexpected expense for services renderedNow, to address the unacceptable move in condition of the unit upon move-inI have attached a picture taken the day of moof an example how filthy it wasAs you can see the stove has a lair of dirt on it and the bottom shelf was brokenThis same picture was shown to the leasing agent at the RetreatAlmost everything in this unit was left this way, along with most of the light switches, and fixtures wrapped in tape from paintingActually, I expressed twice to the staff of the Retreat of my dissatisfaction of the condition the unit was in and showed the pictureI do not have any control of how the Retreat employees do internal documentation of customer complaints and concerns, nor should it discount or hide the fact the unit was completely unacceptable upon move inMy complaints and concerns stands for “The Retreat at Barton Creek” and reject the replyA reply from a legal representative of The Retreat with and misleading information does not change my stanceThe general public and possible future tenants should be made aware of these issues and concerns. Regards,
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Retreat at Barton CreekRevdex.com Corporate Office*** *** *** *** *** ** ***Dear Revdex.com,Thank you for sending us this information as there seems to haev been a miscommunication with the resident*** has a $credit sitting on her account since 6/19/and is able to deduct that
from her next payment for AugustI will also email her as well as I am the new manager here and would like to introduce myselfUnfortunately, the late fees will not be waived.Sincerely,*** *** ** *** ***
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Dear Ms. [redacted]: I and the undersigned law firm write to you today regarding Revdex.com Complaint # [redacted] (the "Complaint") filed by [redacted] against the Retreat at Barton Creek. My client denies that it did anything wrong in this matter and in fact treated Mr. [redacted] with...

significant generosity in letting him out of his lease as will be further explained below. Mr. [redacted] leased the improved real property located at 3816 South Lamar Boulevard, Apartment # [redacted], Austin, Texas 78704 (the "Leased Premises") from Retreat at Barton Creek ("Retreat") pursuant to an Apartment Lease Contract dated June 12, 2015 (the "Lease"). The Lease was to run for the term of June 16, 2015 through June 10, 2016. While it is true that there were two minor water leak issues in the unit above the Leased Premises, Mr. [redacted]' characterization that it was "very bad" and that "only cosmetic work was performed" is wildly inaccurate. The unit above's washing machine had a minor leak in late May, At the time that the upstairs unit was repaired, an inspection was done to confirm that there were no issues in the Leased Premises. No damage was found to the Leased Premises and only a small amount of drywall had to be replaced in the unit above. The only other issue the above unit had was a minor leak in its living room window which was also addressed. Neither of these incidents created any water penetration or other issues in the Leased Premises. As far as the mold test that Mr. [redacted] alleges to have performed, my client was only shown a picture on Mr. [redacted]' phone of a petri dish. Retreat has no idea where the sample was taken from, what method was used to test it, or any other information about it. None of Retreat's representatives have observed any mold in the Leased Premises at any time. Nor has Mr. [redacted] provide any pictures of mold within the Leased Premises. Additionally, no evidence has been presented that any mold test or inspection was done by any third party, much less an expert that could accurately identify mold and differentiate it from mildew or anything else, December 15, 2015 Page 2 Despite Retreat having done nothing wrong and having properly maintained the Leased Premises, in order to placate Mr. [redacted], Retreat agreed to let him end his Lease early without incurring any of the normal charges or fees associated with the early termination of a lease. It also did not require him to give the normally required 60 days notice to end his Lease, accepting his notice on July 30, 2015 after which time he moved out on August 10, 2015. This resulted in savings to him in the amount of at least $3,072.00 in rent and $1,305.60 in reletting charges for a total savings of $4,377.60 he would have otherwise been responsible for. As far as the charges he incurred after he moved out, these were assessed on his Final Account Statement which was mailed to the forwarding address he gave Retreat of [redacted]. The only charges contained on that statement were his final utility bills, which are billed in arrears meaning that Retreat did not have access to them prior to its mailing of the Final Account Statement, along with minor cleaning charges. Despite Mr. [redacted] assertion that he left everything spotless, he left items at the Leased Premises on the patio that had to be removed, and it was necessary to clean his bathtub, bathroom sink, and stove-top. Retreat also has no record of the Leased Premises being dirty prior to Mr. [redacted] moving in. As far as Retreat is aware, the apartment was completely clean at the time of his move-in. Further, it has no record of Mr. [redacted] reporting that there were any issues with the cleanliness of the Leased Premises at the time he took possession of it. This greatly undercuts any allegation that Mr. [redacted] should not be responsible for cleaning expenses for issues beyond normal wear and tear at the Leased Premises. In sum, Mr. [redacted]' complaint has no grounds and lacks merit. There is no evidence that any mold was observed by any expert or professional, nor was it observed by any staff member of Retreat. Mr. [redacted] was let out of his lease early without being held to the contractually required notice and not charged the typically related fees resulting in a savings to him of at least $4,377.60. This is despite there being no evidence of any wrongdoing on the part of Retreat at Barton Creek. The only charges beyond his move out that were charged were for utilities he had used and cleaning charges that were mailed to his forwarding address. Thus, since he has already been let out of his Lease and received over $4,000.00 in credited compensation, this complaint should be closed. Please note that I will be representing Retreat at Barton Creek for all purposes in connection with the Complaint and you should direct any future communications related to it to the undersigned and [redacted]. Should you wish to comment or further discuss, I would be happy to do so.