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Just Mowing

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Just Mowing Reviews (7)

The bottom line is the customer had a contract and to cancel the contract it is a plow penalty The customer also said in his first complaint we had been their maybe two times, now in his last complaint he is only offering to pay for one of those timesIn order to resolve this dispute we will agree to waive any contract cancelation fees along with additional plows that we did if the customer pays us for the plows that they acknowledged we did If the customers pays for two plows we will remove all other charges on this account [redacted] ManagerJust Mowing Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please review our original complaintWe actually spent more than the sum of the bill to have the lawn re-mowed/cut as well as the repair to the scalped parts of the lawnI would also like to reiterate that the fee being charged is not what is listed on the company's websiteAlso let me add that the business did not call and leave a message with myself or my parents [redacted] ***

I had left a message with the customer and said if they pay for the one mowing they owe then the account is settled in full $is what they owe, if they pay that it is paid in full Please let them know [redacted] Manager Just Mowing Inc 814-838-

On July 8th we mowed the property at [redacted] , the customer called and complained after this mow. I had sent my foreman to mow this property so I called him to check on the job he did. He told me they spent extra time and even the other person working with him said there is... nothing to complain about on this job. But the customer called and complained, I drove by the next morning and took these pictures? The Customer complained about ruts and big tire marks in grass and missed section and missed weed wacking. AS you can see from the pictures I saw none of that. If I had I would have ordered my crew back to fix it immedialty but nothing was wrong with the cut. So the customer choose to cancel anyways. The customer owe $82.68 for our services Mark N [redacted] ManagerJust Mowing Inc [redacted]

Like I said, I did contact them when I resent the contract and didn't receive a response for five days after I had six inches of snow in my driveway and I had to get someone else to do itSecondly the attachment/contract has my address on it, why would they need ask for my address? Yet he doesn't mention the other eight times he's trying to bill me for that he didn't plowIf anyone was being difficult it was himHe's running a scamHe said he would look into whether or not they actually did my driveway and get back to meYet two weeks later he never got back to meBottom line, I already spoke to lawyer and he said they voided the contract so no big dealIf he wants his $for the time he actually did plow he can send me updated invoice and I'll pay for the service he did (not claimed he did) Regards, [redacted]

Please see the email sent to customer along with the last two bills which are attachedTwice the customer said we didn’t mow and we removed the charge from his bill So he never has paid for something we did not do However in bill he paid it in full for five mows which wetn up to 10/11, this bill didn’t’ include the last mowWhich is on bill He owes us for the final mow thanksAttachments area

Responding to my customers complaintHere are the facts The customer signed and returned the contract on 12/1, he had contacted us on 11/for a quote on 11/we left a VM with our price and the customer signed up with a verbal contractAs per our verbal conversation the customer was added to our route list and a contract would be mailed within the few weeks The contract was mailed 11/ The customer emailed the contract back on 12/ That was the first email we received from the customer, and first correspondence since 11/ We scanned the contract into our system on 12/ We never heard another word from the customer until 1/when the customer sent this email? With the contract attached, this was our 2nd email from the customer No mention of poor service or no service being performed? From: [redacted] [mailto: [redacted] ] Sent: Thursday, January 8, 2:PM To: [redacted] Plowing contract I’m not sure if you received the attached signed plowing contract that I that I emailed in 12/1/Please confirm that you received thisThanks [redacted] Because we had the contract and we were in the middle of a big storm we didn’t’ respond back to the customer until 1/after the storm Saying we had itAt this point the customer sent his third email back to us saying I found someone else When I asked the customer to verify his address his response was why? He wouldn’t even provide his address to review the account? Never once did an email complain about a lack of plowing or bad service The contract the customer has Lists our office number, my cell phone and a plow hotline number in addition to our email address all on the top of the page!! The customer had plenty of opportunities to call us or email us , when a customer is missed we send out a truck immediately and fix the problem But we had no problem reported, the customer went almost month without complaining? Our contract has a cancelation clause and it the customer initialed below the cancelation section as you see in the attachment The customer agrees to give us days written notice and then pay plow penalty It is very expensive to line up plow driver and plow routes and we hire drivers based on the contracts we sign So we can’t have people signing up in October and Nov and then cancel when they find someone cheaper or do it themselves We agree to plow for the season for said price and they agree to pay a fee if they cancelThat is what the customer agreed to We also provide our customers with three phone numbers and an email to contact us This customer choose not to contact to us to report a problem and then just hire someone else and somehow feels they don’t owe for the plows we did and the cancellation fee which is very black and white In my emails from the customer he said we plowed time, and that was it and he would pay me for once On his complaint to BB he says we plowed once maybe twice? So what is it? Once or twice? We would have worked with the customer on plow dates but he wouldn’t even give us his address at one point, so it is hard to work with someone that is that difficult [redacted] Manager Just Mowing Inc [redacted] ***###-###-####---------- Forwarded message ----------From: Just Mowing < [redacted] >Date: Mon, Jan 26, at 11:AM Subject: ID [redacted] To: [email protected] to my customers complaintHere are the facts The customer signed and returned the conracdt on 12/1, he had contacted us on 11/for a quote on 11/we left a VM with our price and the customer signed up with a verbal contractAs per our verbal conversation the customer was added to our route list and a contract would be mailed within the few weeks The contract was mailed 11/ The customer emailed the contract back on 12/ That was the first email we received from the customer, and first correspondence since 11/ We scanned the contract into our system on 12/ We never heard another word from the customer until 1/when the customer sent this email? With the contract attached, this was our 2nd email from the customer No mention of poor service or no service being performed? From: [redacted] [mailto: [redacted] ] Sent: Thursday, January 8, 2:PMTo: [redacted] Subject: Plowing contract I’m not sure if you received the attached signed plowing contract that I that I emailed in 12/1/Please confirm that you received thisThanks [redacted] Because we had the contract and we were in the middle of a big storm we didn’t’ respond back to the customer until 1/after the storm Saying we had itAt this point the customer sent his third email back to us saying I found someone else When I asked the customer to verify his address his response was why? He wouldn’t even provide his address to review the account? Never once did an email complain about a lack of plowing or bad service The contract the customer has Lists our office number, my cell phone and a plow hotline number in addition to our email address all on the top of the page!! The customer had plenty of opportunities to call us or email us , when a customer is missed we send out a truck immediately and fix the problem But we had no problem reported, the customer went almost month without complaining? Our contract has a cancelation clause and it the customer initialed below the cancelation section as you see in the attachment The customer agrees to give us days written notice and then pay plow penalty It is very expensive to line up plow driver and plow routes and we hire drivers based on the contracts we sign So we can’t have people signing up in October and Nov and then cancel when they find someone cheaper or do it themselves We agree to plow for the season for said price and they agree to pay a fee if they cancelThat is what the customer agreed to We also provide our customers with three phone numbers and an email to contact us This customer choose not to contact to us to report a problem and then just hire someone else and somehow feels they don’t owe for the plows we did and the cancellation fee which is very black and white In my emails from the customer he said we plowed time, and that was it and he would pay me for once On his complaint to BB he says we plowed once maybe twice? So what is it? Once or twice? We would have worked with the customer on plow dates but he wouldn’t even give us his address at one point, so it is hard to work with someone that is that difficult [redacted] Manager Just Mowing Inc [redacted] ###-###-####

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Address: 1500 Thousand Oaks Drive, San Antonio, Texas, United States, 78232

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