Just Our Shoes

Hello and thank youWe have acknowledged the fact that one of the three items purchased was defectiveA refund for $was promptly issuedThe other two items were delivered in satisfactory conditionBuyer kept one pair for $and returned one item for $The item that buyer kept was purchased using a special promotional codeOff-price merchandise is non-refundableBuyer was issued a store credit for $which has subsequently been used to purchase additional merchandiseBuyer agreed to the terms and conditions of the sale which clearly state that off-price merchandise, including merchandise purchased using a promotional code, would not be fully refundable and that any return would be issued a store credit for that amountAgain, buyer USED the store credit to make an additional purchaseIt was only after she purchased additional merchandise with this store credit that she began to complainIt is 100% within our right to not offer refunds on sale and off-price merchandiseWe are completely upfront with our customers regarding this policyAt the time of purchase, the customer must acknowledge that they understand this policy and proceed only if they agree to the termsThere is nothing deceitful about thisWe responded to her return request in a timely and professional mannerWith regards to our "best price guarantee" and her claims of advertising, we clearly indicate that best price guarantees must be initiated before the sale is madeThis buyer made her purchase from our store and then several weeks later, found a lower price for the itemOur best price guarantees are not valid on prior purchasesThis policy is made very clearWe have honored countless best price guarantees and will continue to do so in the futureWe cannot be responsible for high shipping and insurance costs incurred by our customers for returning merchandise to usWhile many stores choose to pay for return shipping, we do notThat is well within our right as an independent retailerAfter our professional response to her complaint and request for refund, buyer stated to us: "You can either refund my money now - onto my credit card - and do this the easy wayOr we can do this the hard way - by my filing a dispute with my credit card company, the Revdex.com and every consumer protection agency out there, and a full social media blitz, including my fashion forum and all my personal shopping customers and blog followersYour choice..."It was only after her clear threat to extort a refund from us, did I respond by stating: "My experience in similar situations tells me that the rantings of a raving lunatic aren’t generally received well in places such as your long list of social media groups that you listed below." We do not deal with customers trying to extort a refund from usWe have tried amicably to work this issue out but feel she is being unreasonable and will agree to part waysWe will no longer contact customer and will not make any effort to exacerbate the issue further by answering any of her claimsOf course, should you require any further information or documentation, we would be happy to provide it to youThank you

Hello and thank you. We have acknowledged the fact that one of the three items purchased was defective. A refund for $535.50 was promptly issued. The other two items were delivered in satisfactory condition. Buyer kept one pair for $418.50 and returned one item for $508.50. The item that buyer kept...

was purchased using a special promotional code. Off-price merchandise is non-refundable. Buyer was issued a store credit for $508.50 which has subsequently been used to purchase additional merchandise. Buyer agreed to the terms and conditions of the sale which clearly state that off-price merchandise, including merchandise purchased using a promotional code, would not be fully refundable and that any return would be issued a store credit for that amount. Again, buyer USED the store credit to make an additional purchase. It was only after she purchased additional merchandise with this store credit that she began to complain. It is 100% within our right to not offer refunds on sale and off-price merchandise. We are completely upfront with our customers regarding this policy. At the time of purchase, the customer must acknowledge that they understand this policy and proceed only if they agree to the terms. There is nothing deceitful about this. We responded to her return request in a timely and professional manner. With regards to our "best price guarantee" and her claims of false advertising, we clearly indicate that best price guarantees must be initiated before the sale is made. This buyer made her purchase from our store and then several weeks later, found a lower price for the item. Our best price guarantees are not valid on prior purchases. This policy is made very clear. We have honored countless best price guarantees and will continue to do so in the future. We cannot be responsible for high shipping and insurance costs incurred by our customers for returning merchandise to us. While many stores choose to pay for return shipping, we do not. That is well within our right as an independent retailer. After our professional response to her complaint and request for refund, buyer stated to us: "You can either refund my money now - onto my credit card - and do this the easy way. Or we can do this the hard way - by my filing a dispute with my credit card company, the Revdex.com and every consumer protection agency out there, and a full social media blitz, including my fashion forum and all my personal shopping customers and blog followers. Your choice...". It was only after her clear threat to extort a refund from us, did I respond by stating: "My experience in similar situations tells me that the rantings of a raving lunatic aren’t generally received well in places such as your long list of social media groups that you listed below." We do not deal with customers trying to extort a refund from us. We have tried amicably to work this issue out but feel she is being unreasonable and will agree to part ways. We will no longer contact customer and will not make any effort to exacerbate the issue further by answering any of her claims. Of course, should you require any further information or documentation, we would be happy to provide it to you. Thank you.

Review: I purchased shoes that were returned in January.The web site chose to offer me only STORE CREDIT for my return.This is not right. I paid with a credit card and I expect my return to becredited right back to the credit card, as every single store does.This store is hanging on to money from the customer. Customer lose the gift cardcodes, and this is just the type of thing the store owner wants to happen, because when that happens they get to KEEP THE MONEY.I expect the Revdex.com to argue for a REFUND TO CREDIT CARD in my case,and furthermore to look into this AWFUL practice these merchant is engaged in.IT OUGHT TO BE ILLEGAL. IF IT IS NOT ILLEGAL, it should be made so.Desired Settlement: I demand a REFUND TO MY CREDIT CARD, which was the original method of payment.I do not LEND MONEY TO BUSINESSES IN THE FORM OF A CREDIT THAT MAY NEVER BE USED.I WILL NOT BE SHOPPING AT THIS STORE IN THE FUTURE DUE TO THEIR DRACONIANRETURN POLICIES.

Review: I bought $1,462.50 in shoes from JustOurShoes.com and received one pair that was damaged/defective, one pair I found at $225 less elsewhere (in the same style/color/size), yet JOS refused to honor their proclaimed "Best Price Guarantee" (deceptive/misleading advertising there), and another pair that didn't fit. After sending back 3 pairs of boots, they continue to refuse me a refund, even after I've spent over $43 on insured large package returns with $500 insurance coverage. This business is not only highly unethical in its business practices, but they even admitted to "capturing online customers' IP addresses" so that they can hold customers' feet to the fire to adhere to the store's ridiculous, confusing, and highly unusual return and exchange policies. They consider a purchase made using a coupon code as being "on sale" - when that is not how any other business operates that I've ever encountered. They require customers to obtain a Return Authorization # FROM THEM before even being able to ship back any shoes (at the customer's expense) or they will refuse the package. And then if you do get an RA #, you have to get the package in their hands within a short time period, so you have to pay for expedited shipping, insurance, and proof of delivery - since they are so untrustworthy. Once they received the packages, they will only give me a store credit gift card just so I'd have to order and return more unsatisfactory shoes. Their "store policies" are ludicrous and full of "gotchas" for the consumer, which is why they (admittedly) capture the customer's IP address so they can use the justification of, "By clicking 'Submit' on your order, you were accepting our store policies." I have sent shoes back and followed their rules doing an exchange on what they call "sale priced" (Coupon Code used) shoes, and they charged me FULL PRICE for the new shoes on the exchange without applying my coupon code AND I received an email from them calling me "a raving lunatic!"Desired Settlement: $508.50 for original Arche Delage return that Just Our Shoes refused to honor their "Best Price Guarantee" on, plus $43.37 in shipping costs I incurred returning shoes to them. Total of $551.87 to be refunded to my original source of payment - to my MasterCard.

Business

Response:

Hello and thank you. We have acknowledged the fact that one of the three items purchased was defective. A refund for $535.50 was promptly issued. The other two items were delivered in satisfactory condition. Buyer kept one pair for $418.50 and returned one item for $508.50. The item that buyer kept was purchased using a special promotional code. Off-price merchandise is non-refundable. Buyer was issued a store credit for $508.50 which has subsequently been used to purchase additional merchandise. Buyer agreed to the terms and conditions of the sale which clearly state that off-price merchandise, including merchandise purchased using a promotional code, would not be fully refundable and that any return would be issued a store credit for that amount. Again, buyer USED the store credit to make an additional purchase. It was only after she purchased additional merchandise with this store credit that she began to complain. It is 100% within our right to not offer refunds on sale and off-price merchandise. We are completely upfront with our customers regarding this policy. At the time of purchase, the customer must acknowledge that they understand this policy and proceed only if they agree to the terms. There is nothing deceitful about this. We responded to her return request in a timely and professional manner. With regards to our "best price guarantee" and her claims of false advertising, we clearly indicate that best price guarantees must be initiated before the sale is made. This buyer made her purchase from our store and then several weeks later, found a lower price for the item. Our best price guarantees are not valid on prior purchases. This policy is made very clear. We have honored countless best price guarantees and will continue to do so in the future. We cannot be responsible for high shipping and insurance costs incurred by our customers for returning merchandise to us. While many stores choose to pay for return shipping, we do not. That is well within our right as an independent retailer. After our professional response to her complaint and request for refund, buyer stated to us: "You can either refund my money now - onto my credit card - and do this the easy way. Or we can do this the hard way - by my filing a dispute with my credit card company, the Revdex.com and every consumer protection agency out there, and a full social media blitz, including my fashion forum and all my personal shopping customers and blog followers. Your choice...". It was only after her clear threat to extort a refund from us, did I respond by stating: "My experience in similar situations tells me that the rantings of a raving lunatic aren’t generally received well in places such as your long list of social media groups that you listed below." We do not deal with customers trying to extort a refund from us. We have tried amicably to work this issue out but feel she is being unreasonable and will agree to part ways. We will no longer contact customer and will not make any effort to exacerbate the issue further by answering any of her claims. Of course, should you require any further information or documentation, we would be happy to provide it to you. Thank you.