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Just Pools, Inc.

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Reviews Just Pools, Inc.

Just Pools, Inc. Reviews (11)

The jefferson cty inspection that was done is called a site inspection This inspection is to determine that the pool falls in the area that is allowed to build on It is not an electrical inspection The electrical inspector will be after the pool is installed Yes
the customer had a outlet by his old pool and I have pictures showing that the electric was run in a steel pole that was rusted and still standing when we left The customer called and complained that we did not put the filter close enough for the cord to plug in and wanted us to move the filter closer to the outlet We did this for him We did not touch his outlet We have pictures showing that the pole rusted through We are not licensed electrician and we will not do any electric He will have to change that outlet regardless of if it were standing or not It does not meet current electrical codes and he will be told so when he does his final inspection This is something that he will be made to bring up to code It has nothing to do with us My guys did not damage his pole and it really doesn't matter because it is not code!! and will not pass inspection!! We do not put any ladders together and will not All pools need to have final inspection before anyone is allowed in the pool He has not gotten his inspection obviously! If I were to give access to pools before inspections I would be responsible if someone was electricuted I will not take that chance therefore all my customers install their own ladders! Thank you, *** ***

Just Pools,
Inc. October 24, West Outer RdSouth Arnold, MO *** RE: complaint by *** *** *** *** *** *** *** *** *** Revdex.com ID# *** *** went to Mr*** house to check the heater out. *** could not figure out why the flow would not go through the heater. He did in fact try the bypass and it still would not work. Since he was not sure, he made a phone call to ***, who is the service rep with Pentair heaters. While he was on the phone with the factory repair rep he did all the things that the rep told him. When the heater still would not work the rep told ***, the customer would need to buy a new heater. We did not come up with that diagnosis, the factory service rep didAll the while, Mr *** was watching his clock making sure we did not go over his one hour service call as he did not want it to cost him more. *** removed the internal bypass from the heater and the regulator from the heater during the instructions given to him by the factory rep. He also told Mr*** that he was laying the parts inside the door of the heater and Mr*** was standing there. He did not take the parts with him. Those parts at full retail come to 126.00. Since the factory rep seems to be wrong about his diagnosis I will refund Mr*** his service call fee The fee was 145.00. I would think this is more than fair. We do not try to sell anything to a customer they do not need. We pride ourselves on that. I’m sorry the rep did not help us find the cause and am glad that his heater is now operational Thank you, *** *** Co-Owner

She has had one service call on a defective part The other two service calls were due to user error We called and told her that she has to keep the spa filled, which she was not doing Also both times she had locked herself out of the control panel We told her how to
unlock it and suggested that she read her owners manual After receiving your letter we called her and set up an appointment to go over the proper operation of the spa She stood us up! We have done all we can and have not charged her for the service calls However we will for future service calls that are related to customer error

Just Pools,
Inc. October 24, West Outer RdSouth Arnold, MO *** RE: complaint by *** *** *** *** *** *** *** *** *** Revdex.com ID# *** *** went to Mr*** house to check the heater out. *** could not figure out why the flow would not go through the heater. He did in fact try the bypass and it still would not work. Since he was not sure, he made a phone call to ***, who is the service rep with Pentair heaters. While he was on the phone with the factory repair rep he did all the things that the rep told him. When the heater still would not work the rep told ***, the customer would need to buy a new heater. We did not come up with that diagnosis, the factory service rep didAll the while, Mr *** was watching his clock making sure we did not go over his one hour service call as he did not want it to cost him more. *** removed the internal bypass from the heater and the regulator from the heater during the instructions given to him by the factory rep. He also told Mr*** that he was laying the parts inside the door of the heater and Mr*** was standing there. He did not take the parts with him. Those parts at full retail come to 126.00. Since the factory rep seems to be wrong about his diagnosis I will refund Mr*** his service call fee The fee was 145.00. I would think this is more than fair. We do not try to sell anything to a customer they do not need. We pride ourselves on that. I’m sorry the rep did not help us find the cause and am glad that his heater is now operational Thank you, *** *** Co-Owner

The jefferson cty inspection that was done is called a site inspection This inspection is to determine that the pool falls in the area that is allowed to build on It is not an electrical inspection The electrical inspector will be after the pool is installed Yes
the customer had a outlet by his old pool and I have pictures showing that the electric was run in a steel pole that was rusted and still standing when we left The customer called and complained that we did not put the filter close enough for the cord to plug in and wanted us to move the filter closer to the outlet We did this for him We did not touch his outlet We have pictures showing that the pole rusted through We are not licensed electrician and we will not do any electric He will have to change that outlet regardless of if it were standing or not It does not meet current electrical codes and he will be told so when he does his final inspection This is something that he will be made to bring up to code It has nothing to do with us My guys did not damage his pole and it really doesn't matter because it is not code!! and will not pass inspection!! We do not put any ladders together and will not All pools need to have final inspection before anyone is allowed in the pool He has not gotten his inspection obviously! If I were to give access to pools before inspections I would be responsible if someone was electricuted I will not take that chance therefore all my customers install their own ladders! Thank you, *** ***

Initial Business Response /* (1000, 5, 2016/01/19) */
*** *** AND *** *** ARE TWO MEN THAT WE GIVE THEIR NAMES OUT AS A REFERRAL TO DO THINGS THAT WE DO NOT WE DON'T CLOSE ABOVE GROUND POOLS AND THEREFORE SHE WOULD HAVE BEEN REFERRED TO THEM THEY OWN THEIR OWN BUSINESSES WE HAVE
NOTHING TO DO WITH THEIR BUSINESS *** DID BUY THE COVER FROM US AND TOLD ME ABOUT THE GROMMETS SHE WAS TOLD SHE COULD BRING IT IN THAT SPRING AND EXCHANGE IT SHE DID NOT I AM ONLY ALLOWED BY THE DISTRIBUTOR TO HANDLE THE COVER WARRANTIES THE FIRST SEASON AFTER THAT IT MUST BE SENT BACK TO THE MANUFACTURER THIS IS THE WARRANTY TERMS I DO NOT CONTROL THATI OFFERED TO GIVE HER THE MANUFACTURERS INFO IF SHE DID NOT HAVE IT SHE PROCEEDED TO TELL ME WHAT A HORRIBLE HORRIBLE HORRIBLE MOTHER I WAS AND TO KISS HER ***I CAN'T BELIEVE THAT SOMEONE WOULD ACTUALLY BEHAVE THAT WAY TO SOMEONE WHO HAS LOST A LOVED ONE ALL BECAUSE THEY WEREN'T GETTING THEIR WAY I AM SENDING THIS TO MY ATTORNEY AS THIS IS SLANDER SHE HAS NEVER HAD ANY SERVICE WORK DONE BY US SHE DID NOT BRING THE COVER BACK WHEN SHE WAS SUPPOSE TO IF SHE HAD IT WOULD HAVE BEEN TAKEN CARE OF BUT YEARS LATER WHEN ICE SPLITS IT SHE WANTS TO COMPLAIN THE MANUFACTURER WILL NOT COVER ICE DAMAGE BUT SHE CAN TRY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

? She has had one service call on a defective part? The other two service calls were due to user error? We called and told her that she has to keep the spa filled, which she was not doing? Also both times she had locked herself out of the control panel? We told her how to
unlock it and suggested that she read her owners manual? After receiving your letter we called her and set up an appointment to go over the proper operation of the spa? She stood us up! ? We have done all we can and have not charged her for the service calls? However we will for future service calls that are related to customer error

Initial Business Response /* (1000, 8, 2015/06/05) */
Contact Name and Title: [redacted] v.p.
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aol.com
[redacted] did call me as the distributor did not send me everything she needed for the frog system. I had never installed or sold one of those...

before and I was not familiar with it. I told her this when the pool was sold. The distributor did not send the cartridges she needed. I asked them to please send them to her and unfortunately they only sent one of them. She called me about it and I called the distributor and got the other one and hand delivered it. If she had a problem with the system she could have let me know and we would have fixed it while we were there. However she never said anything about it until she was mad about not getting a Polaris. Nor did she say anything about the dirt pile. All of our customers are told that we do not haul the dirt away and that they need to be home to show us where to stock pile it. She was home and she did have us put it where she wanted it. I cant help that there was more dirt than she realized. As for as the Polaris she did recieve a flyer that had it listed on there. I have found several in my stack. They have since been removed. If she wants a Polaris I will put one in my office for her to pick up. However I do not recommend them because they only last one season. I gave her one that I know last longer. Her contract did not state a Polaris but I will honor giving her one. I wish she would have said something about the frog system before. We would have fixed it. I can't imagine someone paying to have something fixed that is under warranty and would have been free. I will not give a refund but she may have the Polaris

Initial Business Response /* (1000, 5, 2016/01/19) */
[redacted] AND [redacted] ARE TWO MEN THAT WE GIVE THEIR NAMES OUT AS A REFERRAL TO DO THINGS THAT WE DO NOT. WE DON'T CLOSE ABOVE GROUND POOLS AND THEREFORE SHE WOULD HAVE BEEN REFERRED TO THEM. THEY OWN THEIR OWN BUSINESSES. WE HAVE...

NOTHING TO DO WITH THEIR BUSINESS. [redacted] DID BUY THE COVER FROM US AND TOLD ME ABOUT THE GROMMETS. SHE WAS TOLD SHE COULD BRING IT IN THAT SPRING AND EXCHANGE IT. SHE DID NOT. I AM ONLY ALLOWED BY THE DISTRIBUTOR TO HANDLE THE COVER WARRANTIES THE FIRST SEASON. AFTER THAT IT MUST BE SENT BACK TO THE MANUFACTURER. THIS IS THE WARRANTY TERMS. I DO NOT CONTROL THAT. I OFFERED TO GIVE HER THE MANUFACTURERS INFO IF SHE DID NOT HAVE IT. SHE PROCEEDED TO TELL ME WHAT A HORRIBLE HORRIBLE HORRIBLE MOTHER I WAS AND TO KISS HER [redacted]. I CAN'T BELIEVE THAT SOMEONE WOULD ACTUALLY BEHAVE THAT WAY TO SOMEONE WHO HAS LOST A LOVED ONE. ALL BECAUSE THEY WEREN'T GETTING THEIR WAY. I AM SENDING THIS TO MY ATTORNEY AS THIS IS SLANDER. SHE HAS NEVER HAD ANY SERVICE WORK DONE BY US. SHE DID NOT BRING THE COVER BACK WHEN SHE WAS SUPPOSE TO IF SHE HAD IT WOULD HAVE BEEN TAKEN CARE OF. BUT 3 YEARS LATER WHEN ICE SPLITS IT SHE WANTS TO COMPLAIN. THE MANUFACTURER WILL NOT COVER ICE DAMAGE BUT SHE CAN TRY.

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Address: 3987 W Outer Rd, Arnold, Missouri, United States, 63010-5105

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