? The jefferson cty inspection that was done is called a site inspection? This inspection is to determine that the pool falls in the area that is allowed to build on? It is not an electrical inspection? The electrical inspector will be after the pool is installed? Yes the customer had a outlet by his old pool and I have pictures showing that the electric was run in a steel pole that was rusted and still standing when we left? The customer called and complained that we did not put the filter close enough for the cord to plug in and wanted us to move the filter closer to the outlet? We did this for him? We did not touch his outlet? We have pictures showing that the pole rusted through ? We are not licensed electrician and we will not do any electric? He will have to change that outlet regardless of if it were standing or not? It does not meet current electrical codes and he will be told so when he does his final inspection? This is something that he will be made to bring up to code? It has nothing to do with us? My guys did not damage his pole and it really doesn't matter because it is not code!! and will not pass inspection!! ? We do not put any ladders together and will not? All pools need to have final inspection before anyone is allowed in the pool? He has not gotten his inspection obviously! ? If I were to give access to pools before inspections I would be responsible if someone was electricuted? I will not take that chance therefore all my customers install their own ladders!? Thank you,? [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
She has had one service call on a defective part The other two service calls were due to user error We called and told her that she has to keep the spa filled, which she was not doing Also both times she had locked herself out of the control panel We told her how to unlock it and suggested that she read her owners manual After receiving your letter we called her and set up an appointment to go over the proper operation of the spa She stood us up! We have done all we can and have not charged her for the service calls However we will for future service calls that are related to customer error
? The jefferson cty inspection that was done is called a site inspection? This inspection is to determine that the pool falls in the area that is allowed to build on? It is not an electrical inspection? The electrical inspector will be after the pool is installed? Yes the customer had a outlet by his old pool and I have pictures showing that the electric was run in a steel pole that was rusted and still standing when we left? The customer called and complained that we did not put the filter close enough for the cord to plug in and wanted us to move the filter closer to the outlet? We did this for him? We did not touch his outlet? We have pictures showing that the pole rusted through ? We are not licensed electrician and we will not do any electric? He will have to change that outlet regardless of if it were standing or not? It does not meet current electrical codes and he will be told so when he does his final inspection? This is something that he will be made to bring up to code? It has nothing to do with us? My guys did not damage his pole and it really doesn't matter because it is not code!! and will not pass inspection!! ? We do not put any ladders together and will not? All pools need to have final inspection before anyone is allowed in the pool? He has not gotten his inspection obviously! ? If I were to give access to pools before inspections I would be responsible if someone was electricuted? I will not take that chance therefore all my customers install their own ladders!? Thank you,? [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
She has had one service call on a defective part The other two service calls were due to user error We called and told her that she has to keep the spa filled, which she was not doing Also both times she had locked herself out of the control panel We told her how to unlock it and suggested that she read her owners manual After receiving your letter we called her and set up an appointment to go over the proper operation of the spa She stood us up! We have done all we can and have not charged her for the service calls However we will for future service calls that are related to customer error