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Just Right Auto Reviews (3)

From: [redacted] Date: Thu, Sep 24, at 11:AMSubject: Revdex.com case # [redacted] - [redacted] To: [email protected] Hello, I am responding in concern for the letter I have received from the Revdex.com [redacted] responded to a personal service call after hours of business and was in no way representing the business when he drove nearly miles to help out a friend's son stranded late at night The person filing this complaint was fully aware that we were only charging for the parts needed and not actually charging for his service call or labor When the person filing this complaint then asked for a receipt, we told her we would have to involve the business and charge taxes and labor for services, costing the person more moneyThis is when she became upset and starting cussing and yelling at us, and swore she would ruin this business and tell everyone she knew that we are in the business of doing people dirty, when in fact, [redacted] lost money to try and help her on his own time Thank you, [redacted] ***, Secretary

From: [redacted] font-size: 12.8px; font-family: arial, sans-serif;">Date: Thu, Sep 24, 2015 at 11:27 AMSubject: Revdex.com case # [redacted] - [redacted]To: [email protected]
Hello,
  
        I am responding in concern for the letter I have received from the Revdex.com.   [redacted] responded to a personal service call after hours of business and was in no way representing the business when he drove nearly 20 miles to help out a friend's son stranded late at night.  The person filing this complaint was fully aware that we were only charging for the parts needed and not actually charging for his service call or labor.  When the person filing this complaint then asked for a receipt, we told her we would have to involve the business and charge taxes and labor for services, costing the person more money. This is when she became upset and starting cussing and yelling at us, and swore she would ruin this business and tell everyone she knew that we are in the business of doing people dirty, when in fact, [redacted] lost money to try and help her on his own time.
                                  Thank you,
                                        ... [redacted],
                                        ... Secretary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Unfortunately, the company nor Mr [redacted] has made no effort to resolve complaint.  However, they do give some very conflicting information that poses even more concern.  First of all, the responder([redacted]) has never contacted or had any correspondance with me.  Yet, replies as if she has.  She does state that Mr. [redacted] was on his own time and in no way way representing the business at the time in question and further states he was doing the repair as "a favor for a friend".  So ultimately my question is, why am I even being charged for something that was a "favor to a friend" and was in no way associated with this business.  Also, the business in question proceeded to CASH my personal check and sent an invoice via a 16 year old boy yet continues to state this issue had nothing to do with "the business" and has never had any communication with me directly.  Therefore, the "business" is responding that they have spoke to me and that I was aware of business charges, this is not true becasue the "business" admits to not being involved in this transaction at all (other than cashing my check and billing me for a service they admit was not associated with the business).  Also, I would like to clarify that my son was NOT STRANDED and the call was not made "late at night".  These facts are also untrue.  My son was with his father and was never stranded.  And the truck was repaired by 6:30 p.m. thus the statement of it being a call "late at night" are false.  The business admits they were never involved, yet they state "WE" made you aware and "WE" told you we would have to involve the business in order to issue a receipt.  This again, is false.  I never had any communications with anyone other than Mr. [redacted] and no one contacted me that this was a personal or business issue.  My 16 year old son hand delivered a check to Mr. [redacted] at the place of business for the amount agreed upon and then was told he could not have a receipt.  My son called me and said he was told he could not get a receipt so I told him to just bring the check back and I would take it myself the following day.  He came home and said they would not give him his check back and was given an invoice showing a balance due and was told since I wanted a receipt they were charging me more money.  NEVER once, has anyone from this company contacted me to expalin charges or that Mr. [redacted] was not acting on behalf of the business but on his own, So therefore, why did the business cash my check??  This whole issue has become so confusing, from what I originally thought was a business man performing service that I ultimately made attempt to pay to now a business that I have obviously never dealt with has taken advantage of me and taken my money for services they admit never werre associated with them yet they took my money on behalf of an employee who did "a favor for a friend" after work hours.  So now the question of, why am I even responsible for "a favor done for a friend".  That in itself makes me feel like I was being taken advantage of in the beginning not just from the individual buyt now also the business.  The whole issue of weather this was a private or business matter was never made clear and now I feel my rights have been abused and that I have personally and financially been taken advantage of.  Why am I even being charged for the so called "friend" that he did a "favor" for.  I in good faith tried to make resolution to this matter and I in good faith paid the money that was told to me that was owed on behalf of a service performed.  I i n the beginning and again at the follow up call to Mr [redacted] made it very clear how much I appreciated the service he provided but could not understand or get any clarity of how I owe a business that themselves state in their response that "Mr. [redacted] responded to a personal service call  after hours of business and was in no way representing the business".  At this time, I feel this is an issue between Mr. [redacted] and his business and should not fall on me.  I, in good faith, paid for the service provided in full.  At this time, I request that the business resolve this issue with Mr. [redacted].  Legally, I feel that the business after admitting they had no legitimate issue in this matter should refund the money they took from me for services they admit they did not perform or either pay Mr [redacted] the money and an invoice be made showing the transaction has been resolved as well as an explanationof such be made to myself in writing. 
Regards,
[redacted]

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