Just Right Packages

I am rejecting this response because: The company hasn't credited my card a penny as they alledge on the recieptThe first order of shoes was in a quarterly package in MarchThe package was sent to Mr [redacted] but the shoes weren't in thereI called dozens of times the company had excuses why they weren't sent and refused to refund meSo I ordered another pair after being told I'd get a refund in business daysThat refund check or credit never came from the companyThe card they're saying they refunded me back to doesn't have a credit from themTheir reciepts are fraudulent and their business is a scamPlease see attached photosThe last transaction on my account was my payment

The refund was made back to customers credit card and it all depends on the customers bank.credit card company how quickly they will post it on the account Typically it could take to business days, weekends tend to delay until the following Tuesday due to bank processing days The credit should appear on the customers account next week

Dear ***,I apologize for not responding in a timely manner to the complaints that we have been receiving from your organizationI will make every posible effort to reply from this day on, I was handling some issues relating to other states.We have shipped the item/s in question and I am
attaching copies of invoices and tracking informationThe shoes were delayed by our distributor and therefore delaying the shipmentWe are receiving shoes more frequently but there is still some delaysMost customers are willing to wait for the items to arrive and as soon as we receive them we ship out the ordersWe also have put a disclaimer on our website informing the customer and if they accept the delay they can place their order.If you have any further questions please feel free to call me on my cell phone at ###-###-#### or email me at ***@justrightpackages.comSincerely,*** M***Vice PresidentJust Right Packages

Initial Business Response /* (1000, 5, 2016/03/01) */
Contact Name and Title: *** M*** Vice Pres
Contact Phone: XXXXXXXXXX
Contact Email: ***@justrightpackages.com
Our printed catalog is specifically for California Inmates in State Prison and the advertised shipping charge is for those
individualsI explained to Mr*** that our shipping carrier has a contract with the CA Dept of Corrections and they provide lower ratesState Hospitals fall under residential and therefore incur higher shipping fee'sWe do not have specific catalogs for residents in State Mental Hospitals so we send them the only catalog that we have availableIn addition I further explained that the shipping charges from the US Post Office, UPS, Fedex are much higher than what we charged themFedex Ground charges $for a 26lb box like Mr*** packageWe are working on implementing an actual freight calculation based on weight for all Residential and State Mental Hospitals which will calculate based on Fedex rates per pound and destinationThis will mean that the shipping fee will go up to actual charges by Fedex for all residential customers
Initial Consumer Rebuttal /* (3000, 7, 2016/03/15) */

Dear ***,The order had not been shipped because the customer did not provide address verificationOrder was cancelled and refunded on July 6th, 2017, see attached receipt.If you have any further questions please feel free to call me on my cell phone at ###-###-#### or email me at
***@justrightpackages.comSincerely,*** M***Vice PresidentJust Right Packages

Dear ***,The customer ordered a guitar that was on backorder so we were waiting for the guitar to arriveCustomer cancelled the order and we refunded Linda on June 22,in the amount of $224.85, attached is the receiptOn July 6th we received a chargeback notification from our bank and the
funds were removed from our bank accountWe are contesting the chargeback because we had already refunded the customer.If you have any further questions please feel free to call me on my cell phone at ###-###-#### or email me at ***@***Sincerely, *** M***Vice PresidentJust Right Packages

Dear ***,I apologize for not responding in a timely manner to the complaints that we have been receiving from your organizationI will make every posible effort to reply from this day on,We were waiting on address verification from customer and the information provided did mot match the address
providedThe pone number that was provided does not match the pone number in the complaintI am moving the order forward and we will ship out ASAP. If you have any further questions please feel free to call me on my cell phone at ###-###-#### or email me at [email protected], *** M***Vice PresidentJust Right Packages

I am rejecting this response because:
The company hasn't credited my card a penny as they alledge on the reciept. The first order of shoes was in a quarterly package in March. The package was sent to Mr. [redacted] but the shoes weren't in there. I called dozens of times the company had excuses why they weren't sent and refused to refund me. So I ordered another pair after being told I'd get a refund in 21 business days. That refund check or credit never came from the company. The card they're saying they refunded me back to doesn't have a credit from them. Their reciepts are fraudulent and their business is a scam. Please see attached photos. The last transaction on my account was my payment.

Dear [redacted],The order was delayed due to the shoes on the order, package was shipped on June 16th 2017, see attached invoice and tracking information.If you have any further questions please feel free to call me on my cell phone at ###-###-#### or email me at...

[email protected], [redacted] M. [redacted]Vice PresidentJust Right Packages

Dear [redacted],The customer, [redacted] cancelled the order due to the delay of the shoes. We refunded the customer on July 12,2017, see attached receipt.If you have any further questions please feel free to call me on my cell phone at ###-###-#### or email me at...

[redacted]@justrightpackages.comSincerely,[redacted] M. [redacted]Vice PresidentJust Right Packages

The refund was made back to customers credit card and it all depends on the customers bank.credit card company how quickly they will post it on the account.  Typically it could take 2 to 7 business days, weekends tend to delay until the following Tuesday due to bank processing days.  The credit should appear on the customers account next week

Dear [redacted],The customer was refunded on May 31,2017 with check#[redacted] in the amount of $75.00, see attachment.If you have any further questions feel free to call me on my cell phone at ###-###-#### or email me at [redacted]@justrightpackages.comSincerely, [redacted] M. [redacted]Vice PresidentJust Right...

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