Just-Say-Sew Dry Cleaning

Mt name is [redacted] : I am the owner of Just Say Sew in Abington, MaI am deeply sorry that Ms [redacted] was not completely satisfied with her dress alteration which was done in October I was not aware there was a problem with the service we provided to Ms [redacted] Please extend my apologies and let her know we will provide immediate refund in the amount of money that she spent at our shop for the visitI am grateful that she has brought this to my attention, as I can see it as an opportunityI am sure she feels very strongly about the situation, therefore I will investigate this fully to ensure it will not happen in the futureIn order to help her understand a possible mishap, I will briefly explain my current personal situationMost of our regular customers understand my temporary absence from the day to day appearance at the shopI try to assure them of my continued involvement as I am working for them at night and often come to the shop on Saturday afternoons before closingI have recently taken time away from the shop only to care for familyI have a sibling with advanced cancer and just had a bone marrow transplant in [redacted] , BostonI spend all of my waking hours in some way helping him toward recoveryI am torn for not being there for him or my shop for as much as they both need my effortsAnyone with a close one in this condition can understand it is not an easy path, and complications with him have continued for a yearwe are hopeful for a cure and recently things are looking a little better for my young brotherLife has not been the same but I am by his side as much as physically possibleMy husband, thank god, does everything he can for the shop, our customers and the familyHe was in sales for many years before he joined and I know he puts every effort in for our customersI hope we will find this was a simple mis understanding or mis communicationWe do have a return policy in the rare occasion that something goes wrongIn this case, we will side with the customer, as it was some time ago and honestly a mistake can happen considering the circumstancesWe want to assure our customers that the general quality of our work has not changed, as we cherish every one of them

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Please let [redacted] know that I am sorry to hear of her brothers health issuesI will say a prayer for himI hope to be able to come in to see her on a Saturday sometime soonI have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

The date that we picked up the dress was 10-19-2016 and we paid $42. but only $35 was for the hem of the dress. The other $7. was for a repair of the zipper on the dress. So we are requesting a refund of $35. for the hem.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Please let [redacted] know that I am sorry to hear of her brothers health issues. I will say a prayer for him. I hope to be able to come in to see her on a Saturday sometime soon. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mt name is [redacted]: I am the owner of Just Say Sew in Abington, Ma. I am...

deeply sorry that Ms. [redacted] was not completely satisfied with her dress alteration which was done in October 2016. I was not aware there was a problem with the service we provided to Ms. [redacted]. Please extend my apologies and let her know we will provide immediate refund in the amount of money that she spent at our shop for the visit. I am grateful that she has brought this to my attention, as I can see it as an opportunity. I am sure she feels very strongly about the situation, therefore I will investigate this fully to ensure it will not happen in the future. In order to help her understand a possible mishap, I will briefly explain my current personal situation. Most of our regular customers understand my temporary absence from the day to day appearance at the shop. I try to assure them of my continued involvement as I am working for them at night and often come to the shop on Saturday afternoons before closing. I have recently taken time away from the shop only to care for family. I have a sibling with advanced cancer and just had a bone marrow transplant in [redacted], Boston. I spend all of my waking hours in some way helping him toward recovery. I am torn for not being there for him or my shop for as much as they both need my efforts. Anyone with a close one in this condition can understand it is not an easy path, and complications with him have continued for a year. we are hopeful for a cure and recently things are looking a little better for my young brother. Life has not been the same but I am by his side as much as physically possible. My husband, thank god, does everything he can for the shop, our customers and the family. He was in sales for many years before he joined and I know he puts every effort in for our customers. I hope we will find this was a simple mis understanding or mis communication. We do have a return policy in the rare occasion that something goes wrong. In this case, we will side with the customer, as it was some time ago and honestly a mistake can happen considering the circumstances. We want to assure our customers that the general quality of our work has not changed, as we cherish every one of them.