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Just Tacos Mexican Grill & Cantina

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Reviews Just Tacos Mexican Grill & Cantina

Just Tacos Mexican Grill & Cantina Reviews (3)

Aloha ***, First of all I would like to apologize for your experience at our restaurant on 11/11/We certainly take extra measures to ensure public safety in the cooking of our foodThere is nothing in the making of the cheese enchiladas that would have caused any cross contamination with seafood After reading carefully, it seems our server did not correctly ascertain your concerns, and it was never brought to the managers attention of your dissatisfaction because he would have given you a credit on the spot Regarding the child, the mother informed us the child was sick already, and she was trying to feed her something, though she found that the child still couldn't hold down food In the restaurant business it at times is difficult to explain all patron's actions and I am sorry you happened to be close to that table, however the manager did move you to another table farther awayDue to health requirements we did have to sanitize the area where the child had an accident I would be more than happy to refund the amount to your credit card, and if you give me permission I can communicate with you directly to accomplish that Regards, Rene' O [redacted] President Just Tacos Mexican Grill & Cantina

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I would like to receive the full refund offered credited to my credited card as offered by Rene' O*** President Just Tacos Mexican Grill & Cantina, however she did not include a contact number However she does have my permission to credit my credit card Please continue to follow up to see that she does what she offered.Respectfully,*** ***

Aloha [redacted],
First of all I would like to apologize for your experience at our restaurant on 11/11/15. We certainly take extra measures to ensure public safety in the cooking of our food. There is nothing in the making of the cheese enchiladas that would have caused any cross contamination with...

seafood.
After reading carefully, it seems our server did not correctly ascertain your concerns, and it was never brought to the managers attention of your dissatisfaction because he would have given you a credit on the spot.
Regarding the child, the mother informed us the child was sick already, and she was trying to feed her something, though she found that the child still couldn't hold down food.
In the restaurant business it at times is difficult to explain all patron's actions and I am sorry you happened to be close to that table, however the manager did move you to another table farther away. Due to health requirements we did have to sanitize the area where the child had an accident.
I would be more than happy to refund the amount to your credit card, and if you give me permission I can communicate with you directly to accomplish that.
Regards,
Rene' O[redacted]
President
Just Tacos Mexican Grill & Cantina

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Address: 92-1047 Olani St Unit 2101, Kapolei, Hawaii, United States, 96707-4436

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