Just Wireless

We have offered to replace [redacted] ’s defective charger for him , as per our lifetime replacement warrantyHe does not even need to send us the defective unit [redacted] has requested all correspondence go through Revdex.com only, so I am emailing you to update you on the current situation If [redacted] desires a refund, he must return to the retail store where his purchase was actually made I await your response in regards to settling this matter Thank you, [redacted]

[redacted] , Please advise the sku # of the defective charger that you have Helvetica, sans-serif;"> As per our warranty , we will replace it for you at no charge Thank you, [redacted]

I
have tried to reach *** *** via
email and voice message for weeks
She has not responded to over attempts by our company to resolve this for
her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** ***,Thank you for your reply though I am disappointed it took two email messages, a complaint to the Revdex.com, and a total wait time of days to receive itAs stated in my complaint, I could no longer wait for communication from Just Wireless in regards to a replacement chargerI'm sure you know how essential cell phones have become in our day to day lives so I had to purchase another one from a competitor of yours while I waited for your replyI decided to buy the Just Wireless charger originally purely because of the lifetime warranty which resulted in me spending a little extra moneySince that warranty was not honored in a timely manner and resulted in a monetary loss for me, I am requesting a full refund of the purchase price before taxes which is $Here is a link from the Target website of the product ***Thank you for your attention to this matter.-*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have sent a replacement charger out to *** *** today via ***

As per our lifetime warranty , we have offered to replace any defective chargers that *** *** may have.Company policy is that all defective units must be sent back to us for replacement .We can not replace any item that we do not receive back from a customer.This was
explained to *** *** and he feels it is an inconvenience to return a defective item to us This is standard operating procedure with any warrantieditem and with any company.We will exchange *** ***'s charger upon his returning said item to us

MrM** from the co called and states that all phones come with a one year manufacturer's warranty and states that the only thing that would void the warranty is liquid damage or physical damage to the phone

We have offered to replace [redacted]’s defective charger for him ,  as per our lifetime replacement warranty. He does not even need to send us the defective unit.   [redacted] has requested all correspondence go through Revdex.com only, so I am emailing you to update you on the current situation.   If [redacted] desires a refund, he must return to the retail store where his purchase was actually made.   I await your response in regards to settling this matter .   Thank you,     [redacted]

[redacted] ,   Please advise the sku # of the defective charger that you have .
Helvetica, sans-serif;">  As per our warranty , we will replace it for you at no charge.   Thank you,       [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As stated time and time again in previous messages:1. I attempted contact with Just Wireless in regards to warranty. I did not receive a response from any of my emails I sent. Total time elapsed without any reply from Just Wireless is ONE MONTH.2. Cell phones are essential in day to day life personally and professionally. A month without any answer regarding a stated lifetime warranty is too long. I had to purchase another charger in order to function.3. I have paid for two chargers, but only one works. I am at a loss for the amount of one charger by Just Wireless. 4. Retail store will not accept a return of an opened and used product per their policy.5. Due to a faulty product and the lack of any reply to my repeated requests of information, I feel it is the responsibility of the manufacturer to reimburse me the loss I currently have for the cost of their product since they are the ones responsible for warranty claims.6. [redacted] has stated Just Wireless is not capable of issuing a refund. If Just Wireless has an accounts payable department capable of paying [redacted] his paycheck, I feel they are also more than capable of writing me a check for the amount owed to me.If there is another solution, I'm willing to consider it. However I do not want or need a new charger. Passing the buck to the retail store is not an acceptable solution either since they will not accept the product in an opened and used condition.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I had purchased an iphone 5s charger under the impression that if there were ever a defect, I could receive a replacement as per the salespersons vouching for the lifetime warranty of the product. I had the charger for approximately 2 months and the cord became dislodged from the unit, allowing wire exposure. The product no longer charged the phone, so I submitted it with required documentation to the company for a replacement item. I never received a replacement and when I followed up with an email, never received a response.Desired Settlement: Replace my product or refund my purchase as the warranty was the only reason I chose this product.

Business

Response:

I

have tried to reach [redacted] via email and voice message for 3 weeks .

She has not responded to over 10 attempts by our company to resolve this for

her.

Review: ON OCTOBER [redacted], 2014 WE RETURNED A WIRELESS PHONE CHARGER TO THIS COMPANY BECAUSE EVEN THOUGH IT WAS NEW, IT WAS DEFECTIVE. ([redacted]) SKU [redacted]...THEY NEVER RESPONDED TO THE PACKAGE AND LETTER OF COMPLAINT. REPEATED LETTERS (COPIES UPON REQUEST) HAVE NEVER BEEN RESPONDED TO...Desired Settlement: REPLACEMENT OR SIMILAR ITEM

Business

Response:

We have sent a replacement charger out to [redacted] today via [redacted] .

Review: I purchased a Just Wireless phone charger for $30 plus taxes & the charger malfunctioned within 3-4 weeks of using the product. I contacted Just Wireless & they advised me that I would need to send the broken product back in along with a $5 money order for the shipping of a new phone charger. I debt in the broken item along with the $5 money order only to wait 5-6 weeks for Just Wireless to send me back a refurbished phone charger that was not new nor packaged. I've had the product for only a few weeks & it has malfunctioned. I'm deeply [redacted]et & I've contacted Just Wireless & they have failed to return my email. I travel in & out of town daily & the use of my phone is vital. Just Wireless has caused me a lot of unnecessary stress, money & hassle over their defective products. I had to go out & purchase yet another phone charger by a different company because of Just Wireless negligence. I want this issue solved.Desired Settlement: I want all the money I waisted back & a new charger.

Business

Response:

I contacted the consumer directly by phone to confirm her mailing address. We have sent out a replacement charger to her via [redacted] . She is very satisfied with this resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was promised a new charger that would be overnighted to me & it's three days later & I haven't received anything. I want a complete refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a phone charger for my S5 phone intentionally spending a little extra money to take advantage of the Just Wireless Lifetime Warranty Guarantee. I haven't had much luck with phone chargers so figured a lifetime warranty would be in my best interest. The phone charger has since stopped working. Per the instructions on the package, I contacted Just Wireless at the email addresses (two separate addresses) listed. Automated responses said I would be contacted back. No reply since ** Mar 15. Another message was sent forwarding the original message and their reply. No reply to any communication to date.Desired Settlement: I am without a phone charger. In this day and age that's a pretty big deal and I think waiting close to a month for a reply regarding a stated lifetime warranty is too long to wait. I cannot wait any longer and will have to go out and buy one so that I can use my phone. I request a full refund of the defective product since Just Wireless does not intend on living up the lifetime warranty they advertise on their website and packaging. I do not want another charger from Just Wireless, I just intend on spending my money with a more reputable company that stands by their work. Retail price at Target is $24.99, I am not interested in collecting sales tax spent of the item in question. [redacted]

Business

Response:

[redacted] , Please advise the sku # of the defective charger that you have . As per our warranty , we will replace it for you at no charge. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted],Thank you for your reply though I am disappointed it took two email messages, a complaint to the Revdex.com, and a total wait time of 35 days to receive it. As stated in my complaint, I could no longer wait for communication from Just Wireless in regards to a replacement charger. I'm sure you know how essential cell phones have become in our day to day lives so I had to purchase another one from a competitor of yours while I waited for your reply. I decided to buy the Just Wireless charger originally purely because of the lifetime warranty which resulted in me spending a little extra money. Since that warranty was not honored in a timely manner and resulted in a monetary loss for me, I am requesting a full refund of the purchase price before taxes which is $24.99. Here is a link from the Target website of the product [redacted]Thank you for your attention to this matter.-[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have offered to replace [redacted]’s defective charger for him , as per our lifetime replacement warranty. He does not even need to send us the defective unit. [redacted] has requested all correspondence go through Revdex.com only, so I am emailing you to update you on the current situation. If [redacted] desires a refund, he must return to the retail store where his purchase was actually made. I await your response in regards to settling this matter . Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated time and time again in previous messages:1. I attempted contact with Just Wireless in regards to warranty. I did not receive a response from any of my emails I sent. Total time elapsed without any reply from Just Wireless is ONE MONTH.2. Cell phones are essential in day to day life personally and professionally. A month without any answer regarding a stated lifetime warranty is too long. I had to purchase another charger in order to function.3. I have paid for two chargers, but only one works. I am at a loss for the amount of one charger by Just Wireless. 4. Retail store will not accept a return of an opened and used product per their policy.5. Due to a faulty product and the lack of any reply to my repeated requests of information, I feel it is the responsibility of the manufacturer to reimburse me the loss I currently have for the cost of their product since they are the ones responsible for warranty claims.6. [redacted] has stated Just Wireless is not capable of issuing a refund. If Just Wireless has an accounts payable department capable of paying [redacted] his paycheck, I feel they are also more than capable of writing me a check for the amount owed to me.If there is another solution, I'm willing to consider it. However I do not want or need a new charger. Passing the buck to the retail store is not an acceptable solution either since they will not accept the product in an opened and used condition.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I recently purchased 2 iPhone 5 chargers from this company. The chargers both failed within 3 months. The company has a lifetime warranty on the product as stated on their website. They are requiring time and money at my expense to replace the faulty chargers. Upon purchase of their first charger, my wife was electrocuted. The company stated that they wouldn't replace the charger without lengthy paperwork and my having to mail (at my expense) the charger to them. This is unacceptable. If your product fails, and you maintain a lifetime warranty, you are responsible for replacing it at your expense.Desired Settlement: I want 2 chargers mailed to me to replace the faulty chargers you sold in the first place.

Business

Response:

As per our lifetime warranty , we have offered to replace any defective chargers that [redacted] may have.Company policy is that all defective units must be sent back to us for replacement .We can not replace any item that we do not receive back from a customer.This was explained to [redacted] and he feels it is an inconvenience to return a defective item to us . This is standard operating procedure with any warrantieditem and with any company.We will exchange [redacted]'s charger upon his returning said item to us .

Review: On ** Nov 2014, I purchased a Just Wireless "white 5-foot" iPhone5 USB cable at [redacted] in Cabot, AR. The product clearly stated on the box that it warrants its products against defects in materials and workmanship for the lifetime of the product. That was the selling point for me.

On ** Dec 2014, I contacted Just Wireless, via email from their website, that I had a defective cable. I explained that I was following the instructions from their website and if there was anything else they needed to process the warranty. I never received an answer.

I tried calling several times throughout the week, but did not reach anyone (understandable, due to holidays). I went ahead and mailed the package, via [redacted] and received signature confirmation. I waited a few days for processing and then called the warranty phone listed on their website (###-###-####). The individual that answered explained that he was the only one in this company that processes warranties, and therefore I needed to wait 15 more days.

I called the company back on/about ** Jan 2015, to ask for status, was told that item would be replaced and new item would be in the mail that day.

Called company again on/about ** Jan 2015, to see if item had been mailed. Again, they said item would be mailed that afternoon.

On ** Jan 2015, I received a "black 3-foot" USB cable in the mail. I called the company to explain discrepancy. Was told that I could keep cable and a "white 5-foot" USB cable would be in the mail the next business day.

On ** Feb 2015, I received a "white 3-foot" USB cable in the mail. Again, I called the company to report the discrepancy. Was told that he gave item to his supervisor to mail and they messed up. He went on to explain that he would have to personally inspect item before shipment to ensure that I received correct item.

On ** Feb 2015, I called company to ask for status of cable. Was told that "white 5-foot" cables were back-ordered and expected date of arrival would be Monday, ** Feb 2015.Desired Settlement: The company has an email address, in which I tried using to make contact, but I have never received any correspondence from them due to delays, wrong item, etc. Customer service, for any business, should be a high priority.

I asked the Customer Service Representative what could be done to ensure my continued business with his company...the answer I received was "nothing".

I would like to have the original product I purchased, replaced, per the warranty agreement stated on their packaging. A "white 5-foot" iPhone5 USB cable.

Business

Response:

A new replacement cable was sent to [redacted] last week . We called him and he has received the correct item and is now satisfied with our service. This has now been fully resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

----------------The above statement was prefilled, and not my official response.I am satisfied that I finally received the cable, but not satisfied that it took me going to the Revdex.com to get someone's attention to get the item replaced via their (Just Wireless) warranty program. After this incident, I will never purchase anything else from this company, and I hope that this replacement product lasts a little longer than the month the original one lasted. Sincerely,

Review: I purchased a Just Wireless iPhone 4s car charger from [redacted] on June **, 2014. I did not have an occassion to use it until September **, 2014. When I went to use the charger, I discovered it did not work. I tried plugging the cord into my [redacted] brand block that plugs into a wall outlet. It still would not charge my phone, so I knew the cord was not working. Since it had been a while since I purchased it and it had a garuantee from Just Wireless, I contacted them with the problem. I spoke to a gentlemen over the phone who emailed me a warranty form. I filled out the form and mailed it back to Just Wireless along with the charger in its original packing and box and the original reciept on September **, 2014. After not hearing anything back from Just Wirelss for several weeks, I contacted them mutiple times to check on the progress. Each time I was told it was being "processed" and I would be recieving it soon. I finally recieved a small package in the mail on October **, 2014. Upon opening the brown envelope, my reciept, warranty paper and charger (wrapped in scotch tape) was enclosed. My original box and packaging was not returned. There was a handwritten note on the warranty paper that said "Car charger works that's ours. Not our cord. Cord belongs to Rocket Fish." It is not the same cord I had originally that I sent to them. This cord has "Rocket Fish" logo on the port that plugs into the phone. This is not what I sent them and not what was in the original box. Obviously it was switched at Just Wireless. I immediatly called them on the phone and told the gentlemen my problem. He said that he was the one who recieved my package and insisted that I sent them the wrong cord. He began to yell at me and continued to insist that I was in the wrong and they were not going to correct the problem or do anything about it. I asked to speak with his [redacted] and I was simply transferred to another operator. I told her my story and she said she was not a [redacted] either. She did however, transfer me to a "[redacted]" who was not in his office so I could leave a message; she assured me I would get a phone call back. It is now October **, 2014 and I've heard nothing since.Desired Settlement: I would appreciate an apology from Just Wireless as well as a cash refund of $19.96 + 6% sales tax (as I do not want this company's product).

Business

Response:

This was resolved with [redacted] before we received this letter from the Revdex.com.

We explained to her that our products come with a lifetime warranty for replacement , if defective .

There was a misunderstanding as to which product was returned to us by [redacted] .

Once I was able to straighten this information out , we sent a replacement cable to her .

She told me on the phone that this satisfied her request to replace the defective item .

We consider this to be fully resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Contrary to the businesses response, they had been avoiding me until the Revdex.com got involved. He refused to give me my money back but did sent me a replacement cable that works. As far as I'm concerned, this case is closed. However, I do not and will not recommend anyone dealing with this company.