Just Write Laser Engraving

Complaint: [redacted] I am rejecting this response because: ABCS did in fact fraudulently charge my credit card for thee un-signed reservationsI have attached copies of the all the reservations of which only the one was signedthat reservation was paid in full and is not in disputeThe other three were never signed thus my card should not have been charged for themThey were not authorized to charge my card for the un-signed agreementsI also included my full email to ABCSAs he did on the phone with the owner is attempting to twist my written wordsBeing polite and profession in writing or verbally does not mean you are satisfied with the service you are gettingThis nonsense about not waisting paper is simply ABCS trying to come up up with some plausible excuse for why they charged my card for three reservations that were not signed forThe reader and Revdex.com should also note that ABCS's agreements are e-signed so there is no issue of "wasted paper" [redacted] I politely and professionally request that my card be refunded the three separate charges of $each that were fraudulently charged to my card for the three unsigned agreements Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Although there was an email discussion of multiple trips only one agreement, with one reservation number, reserving one date, was signed forIf that agreement was for all reservations why did Black car send multiple reservations to be signed each with a different reservation number? I have paid in full for the one trip that was missed and understand those chargesHowever, none of the additional reservations with separate reservation numbers were signed forNo where in the one reservation that was signed does it state there are multiple reservations or tripsNo does the one signed agreement state that multiple reservations do not have to be signed forAn email discussion of multiple reservations does not constitute a contractI would kindly request that ABCS refund the three fraudulent charges against my card for the three reservations that were never signed for Regards, [redacted]

Our company stands firm on our previous response. Four reservations were made by Mr*** company. It states right in our company's cancellation policy (attached once again) that all reservations require a 50% NON-REFUNDABLE deposit to be taken. These deposits were taken. These charges were made on the credit card that Mr*** company provided to us. An email does constitute valid bookings being made when it states right in the email "please go ahead and book all four of these reservations." With a signature on the email at thatMr*** company chose to make these reservations. It is not necessary to resend our policy (wasting paper) for all reservations separately. One cancellation policy is all our company has and is all that was needed. It has been the same policy for years and the same policy given to ALL our customers. We did try and work with the customer to provide service for the additional bookings after the first one was a "no-show," but they refused. They chose to cancel the rest of the reservations. Apparently, in a recent telephone conference with Mr*** and his employee, he stated that his employee did not follow his instructions properly. His employee is also the one who made these reservations. It appears that Mr*** issue should be with his own staff, not our services. Mr*** employee also admitted in this same telephone conference (with witnesses) that she FAILED to read the cancellation policy that was sent to her. Perhaps Mr*** should make his own reservations in the future instead of letting his staff handle reservations if they cannot properly follow his instructions. This is a clear case of not reading policies provided at time of customer making bookings. These charges ARE NOT fraudulent. Our company will not issue any refunds
Also, in regards to Mr*** statement about emailing our employee wanting the charges reversed and wanting to speak to the owner and then not getting a response back, let us share what happened....Mr*** wrote our employee back after 5:pm. She was already gone for the day. She would have responded back the next morning, but due to Mr*** impatience, he could not wait till the next morning. He jumped on YELP and made derogatory statements about our company and our employee, then filed this complaint with Revdex.com. This was very unprofessional.
Facts and evidence have been provided to Revdex.com from our company on our last response. Thank you!

On June 11, 2014, customer (The Leasing Team) made reservations for multiple trips (to be exact) throughout the months of June, July and August of 2014. (Please see attached emails as proof.) All of these bookings were made at the same time. We received the electronic
signature back from customer confirming the bookings and acknowledging receipt of our company fees & cancellation policy. (Please also see attached audit trail showing proof of customer's signature and a copy of our company policy.) When making multiple bookings at the same time only one signature is required which was explained to customer. On June 25, 2014, the first trip booked, customer called and advised she may have to cancel this particular trip. We advised that they need to let us know by 5:pm. Customer never called back that day to cancel. We sent a driver out to the pilocation wherein customer was a no-show. Our driver sat and waited over an hour and the customer never showed up. Our driver also tried calling customer to which he continuously received a voice mail. Customer did not return any phone calls back to our driver or our dispatch office at all that night. Customer was charged full price of $for this trip. (See cancellation policy attached.) The next day on June 26, 2014, customer called in wanting a refund. We advised we could not refund. Customer then said if we did not refund the cost of this trip then they would cancel the rest of the bookings, which they did. It states in our policy (which customer received) that we charge a 50% deposit on each booking and that it is "NON-REFUNDABLE." We charged the remaining bookings a 50% deposit of $each. This is our policy, customer received this policy and customer accepted our terms and conditions when they sent back their electronic signature. Customer's complaint is NOT valid...Also, customer's remarks on this complaint alleging that a certain employee was rude and would not let them speak to the owner is also untrue. Thank you
FEES:
A.
I understand and agree that all reservations carry a 50% NON-Refundable
deposit

Complaint:[redacted]
I am rejecting this response because: ABCS did in fact fraudulently charge my credit card for thee un-signed reservations. I have attached copies of the all the reservations of which only the one was signed. that reservation was paid in full and is not in dispute. The other three were never signed thus my card should not have been charged for them. They were not authorized to charge my card for the un-signed agreements. I also included my full email to ABCS. As he did on the phone with the owner is attempting to twist my written words. Being polite and profession in writing or verbally does not mean you are satisfied with the service you are getting. This nonsense about not waisting paper is simply ABCS trying to come up up with some plausible excuse for why they charged my card for three reservations that were not signed for. The reader and Revdex.com should also note that ABCS's agreements are e-signed so there is no issue of "wasted paper".
[redacted]
I politely and professionally request that my card be refunded the three separate charges of $190 each that were fraudulently charged to my card for the three unsigned agreements. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Although there was an email discussion of multiple trips only one agreement, with one reservation number, reserving one date, was signed for. If that agreement was for all reservations why did Black car send multiple reservations to be signed each with a different reservation number? I have paid in full for the one trip that was missed and understand those charges. However, none of the additional reservations with separate reservation numbers were signed for. No where in the one reservation that was signed does it state there are multiple reservations or trips. No does the one signed agreement state that multiple reservations do not have to be signed for. An email discussion of multiple reservations does not constitute a contract. I would kindly request that ABCS refund the three fraudulent charges against my card for the three reservations that were never signed for. 
Regards,
[redacted]