Just Yu Massage Reviews (1)
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Address: 6020 Santo Rd, San Diego, California, United States, 92124
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Address: 6020 Santo Rd, San Diego, California, United States, 92124
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Dear ***,We are in receipt of your correspondence dated October 20, 2017, with an assigned ID number of based on a complaint made on October This was a complaint from a customer claiming we require them to pay a tip after a massagePlease note that we did not receive this
notice until just over a week agoThere is no way we could have met your day response time given this late delivery.Just Yu massage does not ever require a customer to pay a mandatory tip as indicated in this complaintWe can see only two possibilities that would cause such a situationThe customer added a shower with the massage, which has an associated cost of $15, orWe provided the customer a recommendation of the tips for which we have posted signs at the front desk regarding "customary tipping practices" for those who are not familiar with the normsThe recommended tip for a one hour massage is $However there is absolutely no requirement for anyone to pay a tipNor does our business force any customer to payWe have never intentionally charged The customera tip without them tellingus it is what they wished to add to their bill.When a customer pays by credit card we ask them if they wish to add a tipIt may be possible in this case, since the staff speaks Chinese and limited English, that there was a misunderstanding of what the customer wantedIt is therefore possible that a tip was added which the customer was confused about and which we believe they wished to add to their bill.If it is the second case, we are more than happy to refund any tips that was added based on any misunderstanding or language translation problemIn such case all that is required is that the customer contact us and we will immediately refund their $15.Since the complaint was made through the Revdex.com, it is our understanding that this correspondence should be directed to youHowever we will take action to copy the plaintiff who made this complaint via email copy.We hope this has provided the necessary response and want to be sure that our business remains in good standing as we have always beenWe have never previously received any such complaint,Thank you for your understanding and if you require anything further from us please let us now.Sincerely,*** *** ** Owner