Just2Trade

Hi [redacted] ***, We apologize for any inconvenience our switching of clearing firms may of caused youWe made a business decision to make this switch because we believe we it will help us provide better service to our clientsThe fee structure unfortunately is different with Vision ( our new clearing firm) so different type of fees will apply, such as an inactivity feeWe can assure you this is all perfectly legalACAT fees ( which is the fee to transfer your account) is a standard fee most brokers chargeWe cannot waive this fee as it is charged by the clearing firm not usPlease feel free to reach out to us with any questions or concerns you may have regarding thisThank you,Just2Trade Support

Hi, I completely understand your concernHowever this is not our policyWhenever you transfer an account out (ACAT) there is a fee the outgoing clearing firm charges to facilitate the transferThis is not our fee and does not go to us but to the clearing firmI wish there was something we can do about it but we do not dictate those type of fees, we are an introducing broker dealerPlease reach out to us if you need more clarification on this matterThank you,Just2Trade Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The issue is clearly here:J2T switched ownership, switched clearing firm, new clearing firm has differnt fee scheduleForce client to close account from old clearing firm with close account fee chargedShall client be punished by these changes unwillingly? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi- I'm sorry if there was some confusion in the last response I provided in this matterI even went so far as to show you screenshots of emails our team has been sending COR Clearing on your behalf throughout the year to get this issue resolved for youThis is something that is not normally done
but out of good faith I provided that evidence for youAs I mentioned earlier, these are not our fees, in the email you can see that these are fees from the clearing firm and the transfer agent and that the numbers are not coming from usWe are unable to verify or see what you previously paid as it was paid to a different companyWe only acquired the accounts from the previous firm on 03/Please see the email response send to you and the SEC earlier as well as the follow up response with the screenshot of the fees "*** *** ***
* *** *** *** ** *** ** *** *** ** * *** ** * *** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** * *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** *** *** ***
*** ** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** ***
*** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** ** *** *** ** *** * *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** ** ** *** *** ***
*** ***

Hi ***, You have been provided with the details of what you have to do to receive the certificate from our clearing firmLike I mentioned, we have no way of confirming or seeing what you may of paid before as it was paid to a different companyThe sum you instructed to pay to receive the certificate will also not be paid to us as you can tell the email with the pricing did not directly come from usI am not sure how many more times we can explain thatWe simply provided a favor/service to you to look up what has to be done for you to receive physical shares of the security and by who it has to be done

Hi ***, We are very sorry you were charged an Inactivity fee ($50) and a Statement and Confirm Mailing fee ($30) back in Unfortunately these fees were charged under a completely different company and different management that had different fee structures
and rules than us as we mentioned to you on the phoneIn 03/we acquired the accounts from Success-Trades and all the acquired accounts (included yours) received notification of this acquisitionWe would really like to help you but there is not much we can do from a fee that was charged years ago under a different companyPlease contact us for any additional clarification

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the response does not address the substance of my complaint. There was no acknowledgement of the business' responsibility to provide the service I paid for at the price the business itself quoted. Rather than attempt to refute the extensive evidence I provided to prove that Just2Trade quoted a fee which I paid, the responder referenced events unrelated to our agreement. I hope the Revdex.com will educate this business about the nuts and bolts of how acquisitions and relationships with third-party service providers work. When you buy a business, you acquire all the assets of that business, but also its liabilities. The acquisition of Just2Trade by another company had absolutely no effect on the substance of our agreement. When Just2Trade was bought by another company, that company bought the agreement to provide the services to me at the quoted price. Whether the company buying Just2Trade conducted due diligence or not to discover all outstanding debts is not my problem. As a hypothetical, think of another bank acquiring your mortgage. Can the new bank forget all the mortgage payments you made prior to the acquisition? No. Also, if I owed Just2Trade money prior to the acquisition, would the responder forgive the money I owed once Just2Trade was bought by another company? No.The responder also blames Just2Trade's third-party service provider for not following through on our agreement, for not providing evidence of what I paid, and for raising its fees by 289%. Perhaps Just2Trade needs to review its agreement with its transfer agent, but again, that has nothing to do with our agreement. Just2Trade quoted me a price for a service, I paid it, and over two years later, Just2Trade has still not provided the service.I expect Just2Trade to provide a date by which I can expect to receive all my shares on a stock certificate at the price originally quoted. I will accept nothing less. Frankly, I'm surprised Just2Trade is choosing to draw this out even longer than two years. If the business conducted a simple cost/benefit analysis, I'm sure it would find that simply paying its transfer agent the $290 fee would cost much less than the staff time and loss to reputation it will suffer by drawing this out and refusing to follow through on our agreement.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint in not about fee schedule change by raising annual fee under certain condition and I have no objection of that. But if client does not accept or satisfy new fee schedule, he needs to pay fee of transferring account out. The charge is triggered by fee schedule change and the argument is if there is no change this account could use for life time so why client shall pay extra because of J2T new policy. I believe I am not only one hurt and unhappy by this gee schedule change.According to J2T logic any company can change fee schedule (legally of course) but unhappy client is locked in by previous schedule - can not exit without paying. Not sure this is legal thing to do. Regards,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, the response willfully ignores the extensive evidence I provided showing the price Just2Trade quoted was paid. And still, after more than 2 years, Just2Trade has not provided a date when I can expect to receive my certificate. Just2Trade is being disingenuous in saying it does not have evidence of the price I was quoted and paid. Just2Trade has been provided this evidence but has chosen to ignore it. For example, an email dated 8/*/2014 from Hannah Young at Just2Trade ([redacted]) quotes an initial $20 for the [redacted] fee, and an email dated 11/**/2014 from [redacted] quotes a total of $85 in fees, which I paid. A money due call that was satisfied shows that these fees were charged and paid. Evidence of this was also provided to Just2Trade, yet they continue to ignore their responsibility to make sure a Just2Trade account holder receives his shares. Since Just2Trade is insisting it will not provide my stock certificate after I paid the fees it quoted, I hope to warn other investors from getting a Just2Trade account by sharing my experience as widely as possible.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,        I completely understand your concern. However this is not our policy. Whenever you transfer an account out (ACAT) there is a fee the outgoing clearing firm charges to facilitate the transfer. This is not our fee and does not go to us but to the clearing firm. I wish there was something we can do about it but we do not dictate those type of fees, we are an introducing broker dealer. Please reach out to us if you need more clarification on this matter. Thank you,Just2Trade Support

Hi [redacted],           We apologize for any inconvenience our switching of clearing firms may of caused you. We made a business decision to make this switch because we believe we it will help us provide better service to our clients. The fee structure...

unfortunately is different with Vision ( our new clearing firm) so different type of fees will apply, such as an inactivity fee. We can assure you this is all perfectly legal. ACAT fees ( which is the fee to transfer your account) is a standard fee most brokers charge. We cannot waive this fee as it is charged by the clearing firm not us. Please feel free to reach out to us with any questions or concerns you may have regarding this. Thank you,Just2Trade Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The issue is clearly here:1. J2T switched ownership, switched clearing firm, new clearing firm has differnt fee schedule2. Force client to close account from old clearing firm with close account fee charged. 3. Shall client be punished by these changes unwillingly?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]